Successfully used TaxAct Premier edition and submitted Federal and State returns for 2019; HOWEVER I had to change my password EVERY TIME to log in. (And since the last four passwords are remembered I had to have at least 5 passwords to keep track of.) Customer support, both by chat and telephone (more than once) suggested it had to be a browser problem. They refused to acknowledge that the problem could be with TaxAct; I believe it had to be.
I tried the following: three different browsers (IE 11, Chrome, Firefox), three operating systems (Win 10, Win 7, Ubuntu 16), turned off automatic fill-ins, cleared saved passwords (for TaxAct), incognito browsing, cleared historical data (cookies), cleared cache, removed/reinstalled Chrome and Firefox, everything customer support suggested and more, all to no avail.
I am totally dissatisfied with TaxAct, but would use it next year if the company if they would show any indication that they care about solving the problem. BUT THEY'RE NOT.
Review by Samuelpaul5 years ago
I used to love taxact until they automatically charge you for Deluxe for $12.95. If you click on one deduction; even if its just to get more insight into how that deduction topic could benefit you; and then you click on a 2nd deduction topic , you're automatically upgraded to deluxe and you must pay with a credit card at the completion before they would allow you to e-file.
I reviewed other e-file sites that's 100% FREE and went with a different site.
Review by Coshie6 years ago
These guys are nasty sneaks. They use bait and switch claiming it will cost < $10 to efile both IRS and Ca state. I got to the end of the process, and TaxAct pops up a message that says my return is no longer free, instead it will cost $8 for Federal and $15 for California state to efile OR PRINT.
I was stuck, so I decided to just efile the Federal, then printed it and used that to free efile the state through the FTB website.
The interviews are also poorly structured and you get asked the same thing over and over again. Would not use again.
Review by Yauguru9 years ago
After paying for the return and looking at it, I knew something was wrong, I did it myself and had to pay $285.00 less then what taxact said I had to pay, and there is no way to contact them to try and get my money back, I would never use them again.
Review by Sysop10 years ago
THIS IS THE WORST WEBSITE I'VE EVER USED IN MY LIFE. I'VE NEVER NEVER NEVER USED A SITE THAT'S SO $#*!ED UP THAN THIS $#*!HOLE SITE.
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