We collate all the best reviews from around the Internet so you can view them in one place
Review by Dan t.7 months ago
Excellent service.
I tried ordering some ( circle) hooks from a big box store. They confirmed my order then a few days later canceled it on me. That is very annoying
I looked for more hooks online. Your company came up so I gave you a try.
I had my hooks in a few days and at a better price.
Whenever I need to stock back up. You will get my business.
Thanks again,
Dan
Kingston, Ma
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Review by Cindy O.7 months ago
So happy you had a hard to find item! This item was unavailable at other stores and was so happy to find it in the egg harbor township store. We needed it for a trip and was able to pick it up in egg harbor township.
Brendan was super helpful with my transaction.
Since my order my kids have shopped there a few more times and love the selection of products.
During these times it is so nice to have a brick and mortar store we can actually go to and they have the items we need on the premises.
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Review by Robert K.8 months ago
I e-mailed a question to TackleDirect on June 15, 2020, and didn't receive reply until July 20, 2020. No doubt the covid-19 pandemic played a significant role in this delay. But not being able to talk to a human being was a little frustrating (but I did receive my order in time before going on a recent fishing trip). It won't greatly impact prospects for me buying from you folks in the future, but based on this one experience, I couldn't give >3 stars.
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Review by Dean F.8 months ago
I've tried to get someone to talk to me about my order. Three emails with no response. They took the money on May 4th and I've still not heard anything. This place is a scam. BUYER BEWARE!
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Review by Jay F.9 months ago
I just started buying tackle online and I have used numerous other sites. You guys are amazing! I've tried a few sites and there is always something something that goes wrong whether it be extremely late arrival, wrong product being sent, being told they are out of stock after my order has been placed for a week, lures not showing up at all, and so on...
Every-time I order through you guys, my order arrives extremely quick and I have never had an issue with my order. I just want to say thank you guys for being so awesome!
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Review by Mark M.9 months ago
Other than being out of many items I need, Tackle Direct is easy to navigate to find my items. I'll check back in a week or so. Your shipping during COVID19 is awesome! My son placed an order with a competitor of yours and his order doesn't ship until July 21! Why? I put a couple of items on my order with you today as he has a big tournament coming up in a couple of weeks. He'll need these things I ordered. Thank you Tackle Direct!
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Review by William D.9 months ago
first time here, my only complaint is that it shows Free Shipping, but when you check out you get charged. Misleading.
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Review by Averil Q.10 months ago
I had halfway decent customer service on the first few orders, but on the two highest dollar orders( #' -857294 & 863508), I have sent several requests for information, with no response. The combined total of these two orders = $ 986.87. Could someone from your 'customer service ' dept. please call me at (228) - 623 - 8051 so that we can discuss these orders. I still want the ( poles & reels), but if I need change, or upgrade I'm more than willing to discuss the options.
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Review by Jacob H.10 months ago
I placed a few orders that was listed 'in stock' later received an email saying that some items were not in stock sadly. But it's only understandable during these times and the craziness that we have all experienced. Customer service was absolutely great! And I believe TD is a great provider. I would recommend purchasing from TD by my experience of shopping with them.
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Review by Jimmy S.10 months ago
My shipping and billing should prefill when I sign in. Your shopping site is antiquated and cumbersome. Prices are good, delivery speed is mediocre. Amazon delivers much faster and I buy from them when you are too slow. Even if I have to spend a little more. Your selection is fairly good but I find the higher priced items I prefer often out of stock.
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Review by Eli H.10 months ago
I placed a few orders that was listed 'in stock' later received an email saying that some items were not in stock sadly. But it's only understandable during these times and the craziness that we have all experienced. Customer service was absolutely great! And I believe TD is a great provider. I would recommend purchasing from TD by my experience of shopping with them.
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Review by James P.10 months ago
I have contacted them recently for a return and have been unable to reach someone .... anyone at all. Very disappointed.
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Review by David H.10 months ago
Great selection, good service.
Issues logging into account on phone at times. Should be free shipping for smaller orders. Makes it hard to choose to support over Amazon.
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Review by Ashwin A.10 months ago
Great site and I have had great experiences in the past.
4 not 5 stars - why?
There are incomplete descriptions on a lot of items that have very important (to me) details such as lure length, sinking vs. floating, hook sizes on premade rigs, etc. I think this stuff could be had from the manufacturer and just pasted in the description.
Overall keep up the great work and thank you from New Orleans, LA. You have a customer for life!
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Review by Scott A.10 months ago
Easy to order. Good communication about order status. Slight delay in shipment time for a high demand item but Tackle Direct kept me informed and was accurate with their delivery estimate.
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Review by Bill R.10 months ago
I emailed question last week. No reply. Finally decided to go ahead and order and take my chances that this was the hook I'm looking for.
I spoke with Eagle Claw to get 214elah-6 hooks. They are not selling to public now. Suggested I look online. Pulled up you guys. Hopefully this is because of virus & getting back to work & not a normal thing. Sorry to give a 2 but website said I would get a reply within 24-36hrs (i believe)
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Review by Daniel H.10 months ago
Gave you a 5 stars because your price is competitive, but your website should apply free shipping "automatically" when reaching the goal of $100 or $200 dollars instead of making buyer enter code. I am a regular customer and felt tricked in the past because I did not enter code and was charged. All other websites I order from auto-deduct once threshold is reached. Don't make me put you in the "Snot Grass" and "June Weed" catagory!
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Review by Mark C.10 months ago
I recommend that you create a method to track order status before items are shipped.
My initial order was for three items. One item was sent and the order for the other two were cancelled. I was not notified that the order for the other two items was cancelled. I only figured it out because your email ad spam kept recommending that I buy one of the items that was cancelled. I used the chat function on your website to discuss this issue and it was rectified immediately.
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Review by Brian C.10 months ago
My order took over two weeks to be delivered. I understand we are in a different time but this was an excessive Amount of time. I called customer service and was basically told 'oh well' which was shocking in the fishing industry. While waiting for this order I placed and received orders from Bass Pro and discount tackle. I'm not saying I'll never buy from tackle direct again but not if I need something delivered on time.
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Review by Timothy L.10 months ago
It took me 36 hours to check out. It kept a saying my credit card number did not match the credit card type. No one answered my phone calls. No one returned my emails. The only reason I went through with the order is because I did not want to go through the process of finding all the same items at another retailer. After that horrible experience I don’t think I will order from TD again.
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Review by Donald E.10 months ago
This order was fine. My order on 4 May 2000 must be lost in space. I have not heard anything about it since ordering. Called twice and hung up after waiting 45 minutes to the recording. Order #846691. I thought it was in stock when I ordered, but evidently it was not. I emailed tackle direct 2 days ago and have not received a personnel response. Not a happy camper at this time.
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Review by Cody T.10 months ago
I tried using my Visa credit card many many times. All it kept saying is the card didn't match the correct selection pretty much. I am very computer literate and the purchase simply would not go through for some reason. ALL info was correct, the right payment info was selected. So i just decided to try through my amazon, which it worked. Thank you, hopefully you can fix for someone else who does not know what to do, or have the option to pay with amazon pay.
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Review by Tae K.10 months ago
Good service despite current conditions during pandemic. Have placed a couple of orders as local tackle shops have been closed. I only wished that they had sent me some notification that my order could only be partially filled and the remainder would be shipped as soon as they could. I did received the items that were not with the initial shipment, but some sort of email or notification would have been nice. Otherwise I am satisfied with service.
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Review by Manuel C.11 months ago
TD is really the greatest fishing tackle store globally. Online experience is a joy, from the vast selection of quality products, to the friendly navigation and website design, reward program is outstanding, photos, description, reviews, chart, etc, wish list, saved transactions, etc,etc. to the final step of checkout and options to pay including Paypal. Outstanding customer service, exceptional packaging and delivery. All around the best store!
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Review by D W.11 months ago
Very happy with the rod purchase. With the current covid situation, my order was shipped within 24 hours. I also had placed another order for two rods, and one of them was out of stock. A tackle direct representative contacted me about the specific rod I ordered to tell me the rod was on backorder, and that I could either wait for it l, or go with a similar product. Outstanding customer service when they reach out the way they did. I highly recommend ordering from tackle direct!
