Review in relation to customer service only from Victorinox at the office on 02037349264, not the quality of their products. I placed an order, and didn’t receive a confirmation email. I called and was told no info until tomorrow. I called back and emailed the next day and was told the order didn’t go through. Despite the balance showing a deficit and authorisation code from my bank. No apology, no attempt to sort anything out. Just “it’s not gone through or you’d have received a confirmation email”. When I complained about their lack of customer service. I received this...
We are sorry to inform you that your order has not been processed.
We are very sorry that we cannot give you a better answer and ask for your understanding.
Our sincere apologies for the inconvenience and thank you in advance.
But no answer to my query. In view of the tone of the previous emails it felt very cocky and dismissive when I had been really trying to get to the bottom of my money being taken without any email confirmation and whether I would be charged for returning the product of it arrived.
It hasn’t been a great experience but thankfully it made me look elsewhere for the products. I have also found their Swiss products 1/3 cheaper on a large online retailer with free next day delivery so will never need to use this company again.
Review by Cieitha10 months ago
I have and old one that is the exact same knife, and it lasted over 20 years. It was in my pocket daily and used often.
Review by Radidari Kurton1 year ago
Product quality as well as very carefully packing. Frendly and fast replies to contacts.
Review by Troj1 year ago
good delivery aswell as good product
Review by Ishanee1 year ago
looked after 100% excellent products service outstanding prompt actions no problem no trouble recommend highly
Victorinox Swiss Army is rated 4.0 based on
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