If I could give Swimshop zero stars I would. Despite a really high delivery charge, my order never arrived. There is no one to contact and nobody responds to the online contact form. I will not be buying from this company again and will be reporting this as a fraud.
Review by Illu Elingburg3 months ago
Impossible to contact - does customer service department actually exist? Website just send you around in circles. No telephone number - will not be using them again.
Review by Yaisle5 months ago
*** THIS IS A SPORTSDIRECT COMPANY - BEWARE!***
Ordered a womens competition swimsuit at a cost of £150 and paid an extornionate £4.99 postage. I received a MAN'S swim suit and it has cost me £7.50 to return the [email protected]@dy item as I needed the full amount covered by Royal Mail's insurance.
Ihave requested a full refund of the item, delivery and return postage but I'm not holding my breath.
Review by Benrley9 months ago
Not as good as the used to be but it
Still happy to use them
Review by Whittmin Lewchenko10 months ago
Absolutely unacceptable and unprofessional 'customer 'service' actually, no customer service at all. I will NEVER EVER deal with these people again always assuming that they remain in business. I have bought from Swimshop for years and all was great until this firm bought them out. It's almost like dealing with a dodgy market trader! Do yourself a favour and go elsewhere.
Review by CustomJudith Hayls1 year ago
Incredibly poor customer service and there is no phone number to contact them either. I bought some trunks for my son and Swim Shop sent me the wrong size. I contacted them with photos of the trunks and the label and they said they would respond within 1 to 3 days. This hasn't happened. I was hoping that I wouldn't have to pay the postage to send them back, but it seems as if I am going to have to due to no contact from Swim Shop, despite me mailing them. I will not be buying from this company again after this shoddy service. There seem to be lots of reviews saying the same thing. I will be contacting Trading Standards about Swim Shop.
Review by CamR1 year ago
Poor customer services and incorrect sizing.
Really disappointed and would not use again.
Still waiting for a resolution!!
Review by Jafri Gittemeier2 years ago
Only gave it one star as that was the lowest I could give.
Ordered a swimsuit size 10 (34) for daughter and they sent a size 30.
Like people have said no phone number and they charged £4.99 delivery! If I could actually speak to someone on the phone to ensure they sent the correct size in exchange but don't trust them after reading the reviews. Fingers crossed I get a refund. I'm guessing the reason for the bad service is that it appears to be part of sports direct! Had I have known I wouldn't have ordered from them!!!
Review by Teach2 years ago
This outfit doesn't have a clue. Stay well away! They dont care, don't respond and have no idea about customer service. Pathetic
Review by Fabienne2 years ago
My parcel from Swimshop has gone missing. Hermes who they use will not deal with me direct so I have to go through Swimshop to sort out.
There is no way of contacting Swimshop apart from email, so despite ordering with them 10 days ago no sign of my goods and a very slow process to try and sort out. I email and get a reply a few days later just telling me it has been confirmed delivered. Well it hasn't thus me contacting them. I ask them of proof, who signed for my package and where it has been delivered to. I get a reply 5 days later telling me it has been delivered to a flat and to chase around for it basically. There are no flats where I live so Hermes are liars. So another email sent saying this is not possible and they need to raise a complaint to Hermes. I am now asking for a refund as I needed my items by the weekend. I will have to source elsewhere. I know we are the age of the internet, but please have a contact phone number as I feel I am banging my head against a brick wall. No way of contacting Swimpshop to get a direct answer quickly. I will not order again from them for this fact and also the fact they use Hermes as a courier. Utterly useless.
Review by Detchon Hussen2 years ago
Ordered a swimming costume advertised as size 12 (which I am) it is a training costume ,so you have to step into it and pull the straps up etc, it was impossible to get the straps up and over my body, so totally useless. Send it back yes of course, m complaint is it was wrongly advertised and not a size 12. I paid £4.99 for them to post it to me (which is 4 times what it cost them and then £2.90 to return (as I made the package smaller but fatter) Their response, some sizes do vary but tough you have to pay to return it. Would I suggest you try them, No Way their sizes are up the creek and they p and p is over the top. Complaints not deal with well either
Review by Mortlach2 years ago
I had a email on 13/03/2017 saying they received my returned order but still have not received my refund it is only £20 and can understand why. I have since emailed about 4 times and not 1 reply. I would advise no one to buy from this site.
Review by Sweething Corsica2 years ago
I ordered two Uglies costumes from Swimshop (part of Sports Direct). One costume was not the item ordered. When queried the response I received was, "Having checked the status of this order I can see that this item was a multi item and is displayed on our website advising that 'The colour you receive may vary from the image shown'."
I checked the website as I didn't recall seeing this message and I found it hidden in the product information drop-down. It was not clear and transparent advertising.
What was sent bore no resemblance to the website picture, it was not a colour variant, it was a completely different Uglies female swimming costume.
If the item was not available it should not have been advertised. Other competitors, proswimwear, wiggle etc all state whether the item is in stock. However with Swimshop you could be buying a lucky dip costume.
Review by Morre3 years ago
I am having the same problem as Charlotte - received email from swimshop to say received goods back on 10th July . now 28th - no refund. There is only an email address for customer services and I just get generic reply. I am concerned I will not get a refund and I am owed about £60 for 3 items.
Update: 12th August
After several more emails, finally contacted and asked to send copies of the cancellation notices (that they issued!) . Email back to say cheque has been requested for refund which could take up to 10 days to arrive. ! I paid by Paypal so why a cheque ? Also there were 2 separate orders that should be refunded. They appear to have dealt with one (but I haven't had cheque yet). Have now repeatedly emailed customer services about refund for second order, but (surprise!) no response.
Stop press ! Chq arrived in post 😊 so only one refund left to get back
Review by Customerhusssin3 years ago
This company ignore all communication once you have placed an ignore, they won't give you your money back if you wish to return an item either. avoid at all costs, paypal are now dealing with my case, and i've been waiting since the 7th of july 2016 for my refund it is now the 27th july 2016!
Review by Aminur3 years ago
I ordered swimming gear from SwimShop.uk and it's been a week. I got fed up of waiting and finally emailed their support to get a tracking number for my order which is what i paid extra for. 2 days later, they email me an advertising to buy even more stuff from them! WHAT A JOKE!! It looks like a well-disguised scam. One thing is for sure, i am NEVER buying from SwimShop.uk again! I am extremely frustrated with their lack of communication and no tracking number provided. How do i even get a refund since they billed my credit card already??
Review by Yanaira Mbifngwen3 years ago
Fantastic service. Ordered 4.30pm Friday and delivered 10.30 Saturday morning. Great selection and price. Will use again
Review by Sifana3 years ago
We ordered a kneeskin for my daughter 3 weeks ago. They billed my credit card and i cannot get a response!!!!!!
Review by Elouali3 years ago
Needed a float and swim noodle for my baby's swimming as was advised against armbands or a rubber ring at this stage. Ordered both at excellent prices yesterday at 4.50pm and they are already here and exactly what I wanted. Highly recommended!
Review by IslandG5 years ago
The swimming costumes were of excellent quality at a very affordable price and arrived in time for my daughter's watersports holiday, thankfully!
Review by Erand5 years ago
Great prices, fast shipment, excellent service.
Review by LilyprekeZ5 years ago
The website is easy to navigate and order on and delivery is always super fast.
Review by Tonytrustpilot5 years ago
I would strongly recommend Swimshop for their value, quality of products and service