Swiminn Reviews

My order did not turn up so i enquired where it was - i was told one item on the order was yet to be delivered into one of your warehouses over two weeks after my order was placed and the item on the website says in stock. Very disappointing - have cancelled order.

Package shipped in early June and last tracking is on 11st of July.
I contacted the support on the 6th of August, we are the 13th of October and the investigation (if any) is still ongoing ...

WORST customer service I've experiend in my life. They don't refund or send a new package, no real apology except saying over and over that they are investigating.

I have ordered multiple times before on this website, and now I'm done with them for good

I placed an order with Swiminn in July with a delivery date of 8/7/20 it is now 9/14 and I still do not have my product and cannot reach anyone at Swiminn, on hold for literally days with their online chat . This is a SCAM - do not order from Swiminn

I placed an order with Swiminn in July with a delivery date of 8/7/20 it is now 9/14 and I still do not have my product and cannot reach anyone at Swiminn, on hold for literally days with their online chat . This is a SCAM - do not order from Swiminn

Absolutely disgraceful customer service from Sharon C on the chat line. I've received an email to say that my order status has changed but I cannot find out what has changed. Spoke to Sharon C on chat who was rude and unhelpful. Luckily I used PayPal so will cancel my order forthwith. UPDATE: The order has now been cancelled, the order number was 18577285 . I also sent an email but guess what? No reply - now there's a surprise!

I ordered 5th of july and still have nothing received.
Ordernumber is 18104307

I placed an order May 31st, was supposed to have received it by June 10th. Today is July 23rd! have tried numerous times to communicate with this company to find out the status of my order. I'm able to see a photo of my supposed existing package but never any status of delivery of my order. This is the worst company I have ever dealt with. No way to get ahold of them, they don't return your emails even when you demand your money back. DO NOT ORDER FROM THIS LOUSY COMPANY, NOT ONLY ARE THEY THIEVING PEOPLE THEY REFUSE TO COMMUNICATE. I'M GUESS I'M TAKING A HUGE LOSS!!! Would have rated a -5 if I could have.

Great store. Nice options. Price is competitive. Ships fast.

Only got 1 star as can’t give zero. Placed order nearly a month ago but expected delivery date just goes up and up. Have cancelled order now let see how much hassle it is to get my money back!!!

Website indicates if returning need to do within 15 days in one area and another 30 days. If returning need to request a return approval. Emailed that items didn't fit and wanted to return. Slow in response because of COVID - I get that - but two people have asked me to open the package, measure the items and send pictures. No where does it require that in their policy online. Feels like they are waiting out the 15 days to refuse the return. No phone number to call for help on their site. When placed order was to receive shipping confirmation once able to ship - never received - pkg just appeared one day.

Ordered a cooling hat as a gift on June 11th. Checked my delivery status everyday and it was stuck on June 15th. On June 22nd, I received an email that it had been delivered on Sunday, June 14th. There is a photo of my house but the signature does not belong to my husband or myself and I asked my children who do not live here, on the off chance they had signed for it. They had not. I did not receive the package, complained to the delivery company four days ago with zero response and no way to contact the company to rectify the issue. Very disappointing!!!

A note to add, SwimInn has been very accommodating and sent me another hat to replace the one that went missing, it arrived today which I appreciate. This time it was delivered using the postal service. Intelcom Express was the original delivery service, they drove to my house, photographed my house number and then either some random person or the driver signed for it and kept it. To date I have not heard back from them but I hope that whatever happened is addressed.

Thank you SwimInn!

If I could give zero stars I would. They take your money and never ship the order. I’ve been waiting almost a month with no updates to tracking. And shipping is $13.99... why is it that expensive if you aren’t using a reputable shipping company?! BEWARE. save your money. They will comment on this with a “we are sorry to hear this” or “please give us your order number” but NEVER get back to you.

BEWARE Ripe of.....Take your money, promise a delivery date, that passed, then given another date 3 weeks later.....then told out of stock won’t be able go get it anymore.....no communication from them at all ...Rubbish company


My order number was 17149234

I am really very satisfied about the products I ordered. You can trust the company without second thought. Moreover the products they sell are beyond any doubt as they are destined for people who know what they want. I give 4 stars only for the delay of the delivery time (actually weeks) which I hope has to do with the covid-19 situation.

I placed an order on April 1st and was stated item would be received by April 17-20th. On that last day, the date changed to April 28-29th, yet I had not received a shipping confirmation email. On April 25th, a shipping label was created. On April 29th, I received an update to my order on their websites with a tracking number. PostNL received my package and had shipped to country of destination. Swiminn tells me repeatedly to wait 5-15 business days for my pool. Now the tracking on Aftership shows total transit time of 18 days, yesterday it was 17, the previous day it stated 16 days. I paid Swiminn 47$ USD for shipping this item and I'll be waiting 2 entire months from the date of my original order, this is inexcusable!!! Communication seems general and not personal..

After reading all the reviews I was a bit hesitant to order, but the price of the product got me to take the punt. I ordered a Zone3 Neoprene jammers on the 22nd of February and it got delivered (as expected) on the 3rd of March. Note I live in Sydney and the product was sent from The Netherlands.

I would definitely order something again.

Best products choice and securely protected in paquet, Thks.

Reliable shop with great variety. I was happy with my purchases

Ordered on 14th Jan. Delivery was expected by 31st Jan. But till now on 17th Feb, NL post shows status "Item is at shippers warehouse! The customer care says that it will look into the issue since last 15 days. Buy no progress. And of course no refund. Seems to be a scam website.

Ordered on jan 30th, still waiting for the shipment to start. I've been waiting for 3 weeks and they said they needed to check the stocks, slow handling, the tracking code is so unreliable that you just want refund asap, too slow already, the slowest of the online shopping I've encountered

Order number 15803497

tops. ta very much.

The delivery take very long for the order that does not have the items in the warehouse. at times it overshoot the anticpated delayed time and have to send reminder than only it got attention

Pretty poor service from this company. Took them a month to tell me that their product is out of stock and after I must have made 3 to 4 enquires.
Incredibly unlikely to use them.

I unfortunately am still waiting for my order to arrive which I should of received 2 weeks ago. I warn South African buyers that the delivery process could be long and also have heard from other buyers that you pay hefty custom charges on arrival. So if this is the case you can buy most items from local retailers for cheaper. Await my order in anticipation.......will it arrive?..

Evitez ce site. et TRADINN, SNOWINN ETC... des escrocs. Quant aux commentaires positifs... ne les croient pas...
AVOID THIS SITE AND ALL THE OTHERS THEY HAVE - TRADEINN, BIKEINN, ETC.....