Big and fancy scamming site! Stay away! At least I learned to read trustpilot every single time before ordering anything from online! I think I'm going on "vacation" to Slovenia this summer (= Glad to meet this Patrik douchebag
Review by Reeki3 years ago
cancelled order because the could not deliver on time. I ordered one month ago and I have not received the product or got my money back. Very difficult to get in contact. FAKE!! -> AVOID -> CRIMINAL
Review by Dyelon3 years ago
Never again will i not read reviews before purchasing goods online.
This company doesn't even seem to be on the ION suppliers list even though its pretty much all they pretend to sell .I have contacted ION to verify this,when i know more ill let you all know.
i spent €431 on a ION wetsuit that took me weeks to save up for and i'm left with nothing , 3 one liner reply's from i don't know how many emails and all i get is ....dial tones !!!.
please take it from me this is officially the worst online store iv'e come across. I"m so mad i think i'm going to catch a flight to Slovenia and pay these guys a visit... Don't let the big fancy website fool you into submission either .its all a scam !!.
PAYPAL PLEASE HELP!!!!
P.S why isn't there an option for zero stars????
Review by EwaK Katoch3 years ago
I bought wetsuit ION strike for cold weather.I am really happy with wetsuit and support from shop to choose the best wetsuit for my budget and quality.!Thank you guys
Review by Chayara3 years ago
Please listen to all of the reviews here that state this company doesn't send the product and does not reply to emails. I have just had exactly the same experience. They responded before I made the purchase but as soon as I did submit my order online they wouldn't reply to me. The product did not arrive and it was a different price to the one they advertised. Given that my experience is exactly the same as the really negative reiviews here I am very suspicious about the positive reviews about this company. I do not beiieve the positive reviews and I urge others not to believe them either. Please avoid this company and do not purchase anything from them.
Review by Bobeel3 years ago
Don't use these guys. Patrik often ignores emails. He assured me for 7 weeks that he sent an order but wouldn't provide me with a valid tracking number (still to this day).
He then tried to get me to raise a dispute with Paypal even though i paid by credit card and couldnt physically do it.
He wont refund my money, i dont have the board and he wont even provide evidence that he sent it to begin with.
His site says they send by DHL however Patrik may have used a cheaper alternative (if what he said on the phone was true). Yes, i have had to call him as he wouldn't reply to my emails...
Disgusting behaviour with no apology other than he is busy at this time of the year
Review by Rab3 years ago
Hi, want to take a second to give a feedback on the support of the guys from Surfmonkey. Ordered last week th ewetsuite from ION and just got it on Monday. Very fast, quick response and today i already tested it. Very satisfied with the product and all around buying process.
Review by Fastre Derrow3 years ago
Let me confirm the last reviewers comments. My order did not arrive in the promised time & was cancelled by e mail as it was then too late for an extended tour in europe we were taking , 'Patrik' at surfmonkey agreed to refund, but a month later, no refund, but e mail notification that the status of the order had now been changed to 'shipped' - that was 6 weeks ago, but no delivery & no subsequent responses from surf monkey to my e mails. Hopefully I will get a refund via PayPal. AT THE VERY BEST THIS COMPANY ARE COMPLETELY INEPT. DO NOT BELIEVE THE POSITIVE REVIEWS THE STILTED ENGLISH THEY ARE WRITTEN IN IS VERY SIMILAR TO THE E MAILS RECEIVED FROM THEM.
Review by LiNedria Derrow3 years ago
I read the reviews after having problem with this outfit. I should have done it before.
I ordered three items and after a month chasing the order and getting bogus answers from a gentleman by the name Patrik, it turned out to be bs. Nothing was ever shipped. I complained to PayPal and they shipped one of the three items and refunded the rest.
I recommend to stay away. This is not a reliable store.
Review by JillianZ4 years ago
I bought 2 Gopro in this store on 12 October. Until now they never ship my order. Customer service never reply me an email until this moment. I have all the proof of payment and has been reported to the authorities. I realized that this was an act of fraud against customers because they never refund my money.
I hope everyone away from this store. Stop spend money and their time. and i hope nothing else is fooled by this store.
Review by PShack4 years ago
Purchased a wetsuit back 24th march 2015 which did arrive, but the company sent the wrong size and requested I sent it back. After many emails was offered a different replacement, which was not wanted, so a refund was agreed. Its is now 21st July 2015 and still no refund, even though this has been promised 3 times. I now get no reply's to emails even though I have entered a resolution claim through paypal. My advise is stay well clear from this company, and read the other reviews saying the same, which I wish I had done before ordering from them. It has been that long since the original order that I dont have the purchase ID, but im sure they know the refund is due but dont care about UK business.
Review by Vinco4 years ago
That is a SCAM company. I ordered 2 ION vests and never received them. As other reviewers highlight, Patrick promises that the items will be shipped, but it has been 50 days and I have not received my items. When I asked for the refund, Patrick stopped answering the emails. He never answers the phone either. AVOID.
Review by Beeramganti4 years ago
Do not trust the information on this site.
I made an order and never received the product.
Customer service did not reply.
Paypal returned my money, but this took four weeks.
I do not recommend! Avoid!
Review by AprilSprinkle4 years ago
Ordered a bag, which was never shipped. Tried contacting seller multiple times with no reply. Had to create a dispute in Paypal (and still no response). Paypal ruled in my favor and I got a refund that way. Take care before ordering.
Review by Omotosho4 years ago
I sent in a test order for a couple t-shirts to see if this company is legit or not after reading the poor reviews. I've called many times and finally talked to somebody 1 time. He told me the item will ship on friday. It's friday. It's 8 days already. Very poor customer service (if any). I setup a dispute in paypal. Maybe they will answer an email now. (2 times)
Im going to take my business somewhere else. Everybody else should do the same.
Review by Hidayati4 years ago
I read some last review here and want to share my experience too. I order 3 times in last 2 years and never have problems. Bought ION wetsuit and harness and LOVE IT:)But as i know when you dont receive package or not delivered you always have option to open case on paypal and receive money back.
Review by Mushi4 years ago
I purchased an Ion Golf Bag. Never got it! Emailed the store multiple times and never got a response. In other words, they took the money and disappeared. DO NOT buy anything here.
Review by PBarry Björndahl4 years ago
I ordered an Ion golf bag and an Ion vest on May 2015. I never got the products despite many promises from the company. They promised to refund me aswell but I still haven't got the money and its been now 3 months from order.
So i suggest that dont use this site to buy anything. And tell your friends too that this company is not trustworthy!!
Review by Gunaendran4 years ago
Very friendly and helpful staff that is readily available for service. Patrik offers great advice and seems like a cool guy:) Product was shipped quickly, and was exactly what I was looking for. Great webshop!
Review by Qsurf4 years ago
I ordered an ION windsurf bag, but it never got shipped. I tried contacting the shop via the chat function of the site and the seller told me he would let me know that same day why the bag hadn't been shipped yet. Never received any comunications from the seller anymore, despite having send multiple emails and having tried contacting them through the chat function again.
Only once I opened a paypal dispute did I heard from the shop again. They said the bag was out of stock and they would refund me. After one week I had to send them another email to sollicit payment. Only then did they finally refund me for the purchase.
All in all, an overall bad experience. Be aware, as shop does not seem very trustworthy.
Review by Koag4 years ago
I am beginner in kiteboarding and ask for support which wetsuit to buy.I decide to buy ION wetsuits as they told me they are top wetsuit in world now so i trust it. After a month of using i am really happy with wetsuit best price&performance&comfort for price i pay ! I am buying soon again at surfmonkey shop. Love the free delivery too:)
Thank you for help again
Review by Tgh4 years ago
Unfortunately, although the t shirt I wanted was online and I had ordered and paid for it, I was subsequently told that t shirt was no longer in stock. I had to choose another t shirt in order for it to arrive on time for my husbands birthday. In the end the t shirt was delivered too late for the birthday anyway so the whole thing was a bit of a waste of time Im afraid. A bit dissapointed. Good communication from the team via email though.
Review by Vasena4 years ago
This shop is a waste of time. Ordered a harness and confirmed with them first if they could have it delivered to me in a month as i was heading away on holiday. Yes, Yes definitely was the answer but 4 weeks in and nothing as yet. Finally got my refund through Paypal. A waste of time so take your business elsewhere.
Review by Blasus4 years ago
I placed an order for 2 items in November. The first arrived after a month (only just in time for Christmas), I never received the second item. After 11 emails back and forth I have still not received the promised refund (now at end of February!). Beware.
Review by Cheli Cullabine4 years ago
I'm Toni, from Valencia, Spain, I bought an ion neoprene and when it arrive to my house I tried and it was not my size, I mail Patrik to change and say my "No Problem" I return it and today I have my right size.