Danielle from customer support on the online chat was able to help me track my package within minutes! Very happy with their help and I'm so happy that I know where my package is!!
Review by Hom Pippes1 month ago
Prompt, efficient, and friendly service.
Review by CSamantha Derrow1 month ago
I purchased a star (email) over a year ago and requested a paper copy just today! The service was amazing and timely. Would recommend.
Review by RichieandAmanda3 months ago
My husband’s workplace registered a star in the name of our son who recently passed away. We live in Canada and when we received the star name registry gift, we soon realized that the star registered under our sons name is one that can only be viewed in the Southern Hemisphere. I contacted customer support and was helped by Meredith. She changed our star free of charge to one we can see year round in the Northern Hemisphere. We received a notice that we had to pay duties and taxes (again) when accepting the package. I contacted Meredith again and she said she would cancel the delivery requiring duties and taxes and send it via Royal Mail if that’s our preference. All in all she was very helpful and accommodating. I have had a positive experience in dealing with her and this company.
Review by Cutler Mcpeters4 months ago
My cousin bought my baby boy a star in his name but unfortunately put Lucas instead of his given name Luke. I contacted the company and they responded and fixed the problem in the same day!! New star arrives in 3-7 business days which is super fast considering they are in the UK and I am in Canada. Danielle T helped me and she was very quick and pleasant to work with!! 😊
Review by Witcha4 months ago
Danielle T, a customer support supervisor offers the BEST service ever.
I ordered a star but got documents in English instead of French.
I emailed the general inbox and she replied to me within less than a minute. I couldn’t believe it! Our communication continued back and forth for 5 minutes and the replies were instant. She cared about my satisfaction. I’m greatly pleased with the service and mostly thankful for people like Danielle. If there were more “Danielle’s “ in other companies, online ordering would be a sinch and very enjoyable.
If you read this Danielle, thank you again for your beyond EXCELLENT service and have your self a fabulous day :)
Review by Illyas5 months ago
Danielle T had helped me quiet a lot, I wrote down the wrong important date on my original order and she helped me within 24 hours of my email to change the date and sent out a new certificate for me. She was a lot of help, I greatly appreciate it. Awesome customer service.
Review by Reelygood5 months ago
Thank you Danielle for helping me to change my star name.
Review by Cmrs5 months ago
My questions were answered quickly and completely. Meredith was very knowledgeable and pleasant.
Review by Endia Crossley5 months ago
I realized that I had misspelled the quote I wanted printed on the star deed a few hours after having paid so I started an online chat and Danielle had everything fixed in two minutes or less! This is the third time that I have used them and they always do an excellent job and always have tremendous service!
Thanks again Danielle!
I will be recommending to my friends and family!
Review by Eugy5 months ago
I wanted information before naming a star. The name of the lady that helped me was Danielle and was so very kind. She knew the answers to all my questions and answered them very fast! Thanks to her great information and details, I'll be ordering a star for my boyfriend!! :)
Review by Atupele6 months ago
Danielle found the star within 10 minutes. Very happy with her service.
Will definitely purchase 2 more stars for my other children.
Thank you Danielle, keep up the good work!
Review by Darin6 months ago
*My certificates were lost in the mail or something* after two weeks i was a little angry and sent them an e-mail. I got a quick response and amazing service by Danielle. After this experience i would definitely recommend this website to a friend!
Review by Jroe6 months ago
Review by Boguslawski6 months ago
Good quality product.
Very proffesinal looking and not cheesy like some other company’s.
I’d deffinately recommend this to a friend.
Review by Miljayy7 months ago
Ellie the online rep was very helpful.
Review by NIthil7 months ago
Thank you Danielle for fixing my error on my order . Appreciate your prompt replies 💯percent satisfied 👍😊
Review by Disan Lugos8 months ago
“I received the deed for an extra bright star in memory of my 15 year old son. It is so beautiful and such a wonderful way to feel that your loved one is twinkling up high in the sky.
My kids and I enjoyed laying out on the grass looking up at the stars and now it has even more meaning for us to know that my son would be looking right down at us 💚
I was very happy with the outcome and would definitely recommend this company.
The only thing I didn’t realize is when I ordered 2 copies of the deed in the “extra’s” column, I received 2 deeds in total instead of 3”
Review by Kálmán Menicanti8 months ago
Ellie was so helpful in getting me what I needed almost immediately.
Review by Zackine Granthan9 months ago
Online chat was super efficient on helping with my order everything went smooth and fast!
Review by CKen Lamrani9 months ago
Amazing gift and customer service was wonderful. Tip-be sure to choose the right hemisphere. If you opt for the free random you may get the wrong hemisphere. All in all very cool. ⭐⭐⭐⭐⭐ 5 stars.
Review by Aner9 months ago
Good experience.. My friends were very happy with their gift
Review by StellaMartinez10 months ago
I got the extra bright star,about $90.00. You get about $10.00 worth of paper(certificate and map). After ordering, I came upon other sites, that offered the same type for about 50% less. So do your home work before you order. You really just get a fantasy that you own a star with your name on it. You can print a star chart and a temp plate certificate for free on the net.
Review by Muza Schurz10 months ago
Had to do a bit of research regarding constellations but that was ok. Proceding to order star was easy with the instructions.
Star Name Registry Canada is rated 5.0 based on
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