Great looking products BUT very unreliable team behind. Ordered stairs 3 months ago and still didn't receive it. Last update I got was "there was a glitch" in the system.
If you value your time and money, look at somewhere else.
Review by Tharisha4 months ago
The StairSupplies website talks a big game about craftsmanship. However, I found the craftsmanship to be lacking since I received two newell posts with nearly 1/16" gaps in the miters on the trim that were patched with filler that soon fell out leaving a visible gap right at eye level. Several of the radiuses on the stair tread nosings were drastically uneven from the top of tread compared to the bottom. They also claim to grain match, however, many of my red oak treads had sharply contrasting sap wood against heartwood which gives them a striped appearance. I had to fix most of these problems myself on the job site which is pretty disappointing considering the cost of the components and the lead time to receive them. Don't be fooled, there is not much craftsmanship involved here. This stuff is obviously blasted out of a factory at high speed.
Review by Vino5 months ago
It is always a pleasure to find a company that creates a flawless product and stands behind it with a responsive customer service.
In building a new railing to authentically match the existing old growth mahogany trim in my 1905 home, I ordered newel posts and railings from Stair Supplies. They arrived on schedule in well packed boxes without a scratch or dent. Unfortunately one of the posts had drastically mismatched colors and grain, which is to be expected with a species of tree that is becoming increasingly rare. Yet when I addressed my dissatisfaction with one of the newel posts, a supervisor named Lyn agreed, apologized, and advised that they would expedite a replacement at no charge ! And rather than returning the offending item at my expense, she suggested I take it to Habitat.
I could not have imagined a better resolution, nor a more beautifully designed and built product.
Would recommend this company without reservation.
Review by Clungey6 months ago
My review is for the cable rail. I had been in business for 35yrs + and had dealt with many company's personnel and products. I have never been more pleased with dealing with the sales force and using their products as I was with Stair Supplies. View Rail is cleverly designed, was extremely well packaged with exceptional instructions written and illustrated by someone with the command of the English language! I would highly recommend
Review by VivP Maffin6 months ago
I ordered nine 1.5" floating stair treads with gloss finish - they arrived exceptionally well packaged (on pallet, with more than sufficient padding) and were finished to an exceptional level of quality. Made my project turn out wonderfully. I'm very pleased with the results.
Review by Jago7 months ago
I could not be happier with the stair railings that I purchased. The quality and workmanship was impeccable! And the customer service was top notch. I would not go anywhere else.
Review by Tabacaru Makiah8 months ago
I did two orders; the first one something happen that took more days than the days that they told me. The posts that they change because a misunderstanding doesn't looks good in the stairs and I can not return them. In order to have a final good looking for my stairs I ordered Stainless Steel posts but because I can not return the ones that are wood I just canceled this second order. Not sure how the stairs is going to look but this store should be take care more of your clients. Probably I do not recommend this store.
Review by Kirkland9 months ago
Your product was manufactured and delivered incorrectly to us on 3 separate occasions. Each mistake on your part cost us significant delays resulting in extending on construction time and throwing other vendors off schedule. All of the mistakes were simply a result of poor attention to detail. The final product was only partly completed to our satisfaction - designers purposefully shortened the posts on the ascending staircase, resulting in mismatched glass heights at the transition. You have a good and useful product, but the execution of our project was severely lacking.
Review by KInal Scrima11 months ago
These are the most elegant stair spindles i have ever seen. They are custom and striking. Everyone who has seen them compliments me and my design sense.
Great company and a great product. Thanks for warming my home!
Review by Valynn11 months ago
I have ordered stair posts. The posts was very well packaged and very good quality
Review by Chandrakala Wegwermer11 months ago
they were very thorough, made adjustments when we needed to, and even scheduled production of my order to coincide with my contractor's timeline. It was a pleasure doing business with them
Review by Shehani11 months ago
Perfect company to purchase from. Beginning to end the customer service was excellent. Products are exactly as stated and beautiful. Any issues they fix immediately and without any hassle toward customers. If I could I would recommend they get an award for their exceptional customer service. The only negative comment I would have is for the shipping co. they use, but that is outside of Stair Supplies. Stair Supplies will get my business and recommendations as 5 star everytime.
Review by Tywan11 months ago
I contacted stair supply for a quote on our new home build. They worked closely with me and reviewed floor plans and pictures to create the design. Unfortunately, my builder wouldn't budge and wanted to use his local supplier. Stair supplies quote was cheaper and with a higher quality product (steel posts vs aluminum). We have a clause in our building contract that prevents us from altering suppliers and subcontractors so I ultimately was not able to make a purchase. However, I did want to comment on their excellent customer service, quick turn around on questions, attention to detail. Darby was particularly helpful.
Review by RyanFabs11 months ago
loved the service, help and product
Review by Willowwolfe11 months ago
Above and beyond expectations:
It is very rare that I have the chance to purchase goods from a company that "has their act together" as much as Stair Supplies does. From the easy and quick online quote request process, to the detailed quote, to personalized, helpful phone calls with my rep, to the gorgeous packaging and organized shipping...I haven't even installed the product yet, but I know it will be great! This crew really knows what they are doing, and it is worth the money to have them help you get it done in a very quality way. Even if we have any trouble installing, I know we will be wonderfully supported. Thank you!
Review by Aslim Gasparyan11 months ago
Pricing was good, but replacement stair treads came pretty badly warped. Inability to keep them flat has led to some squeaks.
Review by Namoo11 months ago
Fine craftmanship. Items were packaged well to protect them from damage.
Review by Rachiemc Colacion11 months ago
Everything was great. Will order again for future clients
Review by MissyW Shinoko11 months ago
Exceeded expectation - nice finish, fit like a glove, great communication from purchase through production to delivery.
Review by Isiling11 months ago
We were satisfied with the products with exception of a few. Not pleased with how long it took to get the merchandise.
Review by Zonnie11 months ago
FedEx wrecked my shipment, Sent Stairs Supplies a photo, and that was it--they got to work replacing it. No muss, no fuss.
Review by Thelkane11 months ago
Great customer services and assistance on my project!
Review by WeWork11 months ago
I have been building custom homes in the Dallas, Texas area for 39 years.
I have bought from many venders and dealt with many sub-contractors.
This company ranks at the top along with the best of them as a supplier !
Their product I purchased was custom made treads (48"x12"x3 1/2" thick red oak) for a free floating staircase. They were absolutely perfect, shipped to me within 5 days and made within 10 days !
I could not ask for better ! Ask for Steve, he was super.
Haven Homes, Inc.
Mike P. Monk, Pres./Founding Owner
Review by Tayf Hauldren11 months ago
Great customer service. Thank you Lyn for your patience in dealing with multiple shipper issues. Both inside stair railing and deck railing look beautiful. We've had many compliments on them.
Review by CustomerSue11 months ago
The online design process was easy & straightforward, communication was good & everything I needed was delivered within 3 weeks of my order, well-packaged. Wouldn't hesitate to use their products again.