Quick delivery. Excellent quality.
If you've ever sorted through wooden stair parts at a big box store.
Review by Madalen1 year ago
I was very satisfied with the help I had during the ordering and purchasing process. I was however, a little disappointed when my new balusters arrived and I found that they were unfinished. This may have been a misunderstanding on my part, but I had sent a photo when ordering to insure that I was ordering as near a match as possible.
Either way, I'll work it out. I'll use your company again in the future, I'm sure.
Review by Fuckit1 year ago
Order of 82 balusters was processed in a timely fashion and received the shipment within 3 days of order. Standard ship quantities were shipped in production boxes and were well protected. The odd lot quantities used complete the order were loose shipped in bubble-wrap sleeves. This loose shipment resulted in damage to a few balusters and contained some incorrect styles (obviously hand selected parts and hand packed)
Fortunately Tom from Stair Parts USA was extremely helpful and immediately shipped out replacement balusters upon notification of the issue. The replacement balusters came within 2 days!
Obviously it is unfortunate when there are errors with an order, but when it is handled quickly and without incident ... that is the sign of a good company.
Review by LMar1 year ago
The shopping experience was very easy from start to finish.
Review by Graafstal Tanchanco1 year ago
After placing my order, I changed my mind on the pattern for our new stair spindles and needed time to reconsider. I emailed them and received a response right away. They offered to hold my order until I had decided on the exact parts I needed. As soon as I let them know I was ready to move forward with my order they got shipped out right away.
Fast shipping and great customer service.
Review by Huillam1 year ago
Communication was great via phone and e-mail. Answered all of my questions. Shipment was super fast, all parts arrived with correct qty's and in good condition. Prices were great as well.
Review by Epickles Tajja1 year ago
Customer service is timely and quick. This is amazing since my order was done online. Also, I cannot express how happy I am that shipping was quick and efficient. I would recommend this company to anyone - you will not be disappointed.
Review by Evajean Kirkness1 year ago
Very fast shipment. Excellent quality on the product. Will not hesitate to order from them again!
Review by Anjulimah1 year ago
Customer service is very helpful and keeps you informed of their progress in handling your order. Needed special parts not list on website and everything arrived as promised.
Review by Samridh Feltenstein1 year ago
Excellent product and quick delivery.
Review by Ermentrude1 year ago
Quick delivery. Excellent quality.
If you've ever sorted through wooden stair parts at a big box store , you know what kind of junk is out there.
These guys are the real deal.
Review by VirtueCBD1 year ago
Actually got just what I wanted and quick shopping. A welcome experience these days!
Review by Marawgeh Yoffe2 years ago
My hard to find stair baluster was found on Stair Parts. my order arrived quickly and matched perfectly, just need to trim down a little off the top and bottom
Review by Circe Massih2 years ago
Very easy to work with, very accommodating, quick shipping and just overall great service.
Review by Squinly2 years ago
Tom Burkhart was a great help!!
Review by Cadence2 years ago
most complete company I have ever worked with. The sales, the product, the follow up and the delivery was exact as told.
Review by MOlympia Shivananjaiah2 years ago
Great experience with Stairpartsusa.com. They caught that I had ordered 1/2" shoes and 9/16" balusters, so called to confirm and corrected my mistake before shipping.
Would recommend and use again.
Review by Maury2 years ago
Prompt and excellent quality. Would use again.
Review by Sotiri2 years ago
Great prices on their products but I thought the shipping was a little on the higher side. I was charged $77 for shipping and my items weren't that heavy or bulky. At the end of the day I'm still happy and would order from them again because its easier than chasing around to the store. If I could give 4.5 stars I would have just because of the shipping charges.
Review by SonneSonneSonne Lothiancustomer2 years ago
Excellent customer service!
Review by Pratyakcha2 years ago
Very easy to order from . Good delivery well packed.
Review by ChristianTHREAT2 years ago
Needed a baluster for my staircase, which was hard to find. Was able to get the exact match. Came within a week and nicely wrapped in perfect condition.
Review by QuietAirOfMenace2 years ago
helped guide me through my needs and had them at my door in less than a week
Review by Bafford Smyton2 years ago
Good front end experience and price. The product received was also good quality. Did not receive all of the ordered product even though the order and packing slip were correct. After reporting the issue, they are sending the rest of the order. However, they are not overnighting it so I will now have to wait several days which affects me, and my install guys. Certainly they have people verify the shipment against the packing slip and order.