Excellent customer service.
Beyond the service that you can get from a local vendor.
Review by Carlich1 month ago
From the beginning of placing this order I stressed how important it was to have our tees by our registration weekend. I understand art approval may have delayed the order but that was never ever relayed to me nor did I received any updates after placing the order. After several attempts to email and call all day Wednesday prior to our delivery date their with no response . The organization I have has approximately 200 kids in total. These shirts were for the older kids of the league and deserved something nice. Ultimately we held fundraisers to be able to give these kids the shirts for their last youth season. The kids had to check in on registration in their correct number to be able to participate. Finally phone call after phone call I received the partial order over night they promised. I scrambled to get the remaking 4 kids shirts made. At this point I think anyone could understand the desperation. I sent this same email to customer service without a response until the president of our league called the company. In the past we have always used the www.GraphicEdge. com with No issues!!. In fact the other team in the league reached out to this company, well after I placed my order. They turned her order down she took it to the graphic edge and she passed her shirts out to her team days before I had mine. Anyone else could have gotten these shirts quicker to me. Please understand that as a volunteer I work tirelessly to give these kids a great season and for many on this team this shirt will end up being one of the nicest articles of clothing they will own this year, not to mention they have put their time into the league and this is a pretty bad predicament for me and them. There was no follow up and no communication. I am beyond upset right now. This week I was suppose to get my remaining shirts, no call, no email and no shirts. I called and still another week away. I understand this company gets busy with a lot of orders but put your self in my shoes for a minute and try to understand that I can not just accept the way they handled this order. Just think twice before you order from this company.
Review by Chevonne Hillbery1 month ago
Great but need improve something new feathers alike gaming pc accessorizes , etc would be amazing would help people get more orders
Review by Youngin1 month ago
Rusian was EXTREMELY helpful and willing to help navigate a barrage of questions to help get our site up and running. Been very impressed with how responsive Squadlocker has been and how many features they've incorporated to make their site the go to place to provide teams and organizations with access to branded gear.
Review by Jafix1 month ago
All of my experiences have been very good with squadlocker. Customer service has been top notch.
Review by ZoeRose Cell2 months ago
Jillian was very helpful and insightful!!
Review by Malitha2 months ago
Squad Locker is amazing. Their staff is always so helpful. We have 2 stores and have never had any issues. Products are amazing as well.
Review by PatrickTabertus Mkd2 months ago
Great live chat rep...Jillian. Right to the point, got me what I wanted.
Review by Devu Prommer2 months ago
company customer service is responsive, but bottom line is that jerseys ordered well in advance (8/21/19) were still not delivered until second week of season.
Review by NickyS Urkovskis2 months ago
Jillian was very helpful in directing me to where I had to be and helping me set up the store. thanks again
Review by Cieta Gusa2 months ago
SquadLocker has exactly the functionality we were looking for to support our youth sports league. We can select items, pick logos, set fundraising options and let users place individual orders (no need to open and collect group orders at specific times of year). Even better? Their customer service is AMAZING. The site tools are straightforward to administer, but the times I've needed a little extra help, the staff has been remarkable. Makes me want to order more gear just to support them!
Review by EliD Archbutt2 months ago
Very awesome! I loved being able to chat with a live person when I had questions. The entire team was responsive, fast and made it easy to get the store to be exactly what I wanted
Review by Pewo2 months ago
Quick service and quality products.
Review by JOFontana2 months ago
Great quality product. Quickly sent out to my doorstep. Highly recommended!
Review by Weltz Stratoglou2 months ago
Very helpful. Very respectful. Very informative. Willing to help update and assist with making sure the store has the up to date products. The Ally was great to work with.
Review by Jimme Hazelblad2 months ago
I have made a number of purchases from Squad Locker and have always been satisfied with the price, delivery, and the quality of what was purchased.
Review by Ackrel Burger2 months ago
My soccer team decided to use this company as a no-hassle way for team members to get custom jerseys. To begin with, they didn’t have medium shirts for about a month. When I contacted customer service, I was told it was a third party’s fault and there was no estimate for when mediums would be back in stock. When I got the email asking for my feedback, I stated what happened and again was met with a nondescript answer about when mediums would be available. The site clearly states a two week turnaround. It’s been 16 days so I checked, oddly enough, the update states it was shipped off today. If you don’t mind spending close to $40 for a tee shirt and hate good customer service, this is the company for you.
Review by KMHurst Derrow2 months ago
So helpful and super friendly!
Review by Hudd3 months ago
I am truly so thankful and impressed by the support I received today from Ruslan at SquadLocker. He answered all of my questions, helped convert file types for me, and made the process so simple and easy. I will absolutely be recommending this service to everyone I know. THANK YOU!
Review by Brogo3 months ago
Great customer service!! Very user-friendly!!
Review by Jenniie Rabeya3 months ago
Sarah from SquadLocker went above and behind to meet the needs of our hockey organization.
We have a very detailed logo and Sarah was able to work with us to get the best possible embroidery options for our club.
She added several options that other companies would have never even offered!
Would highly recommend SquadLocker’s new direct to player platform for any team that has any type of special needs within their designs.
Review by Katrakazos Sirimarco3 months ago
Great Review Process! Very quick job reviewing art work to make sure that they transfer well, and excellent responsiveness at tweaking and correcting when details were not coming out as intended. MAHALO!
Review by DanielBowden3 months ago
I loved the experience, it's an easy way to create and share a store without all the extra calls and payments. The product selection is great and extensive. Squadlocker has really benefitted my cross country and track team very much with the online store with merchandise and custom uniforms.