IRS compliance guarentee they say but i asked them via e mail how will i pay and they directed me on 1040x payment i asked is this it and they said it is what i say which is 1040x i paid and month later i got a letter from irs that i havent made payment called the payment company from abroad with charges to learn that they have given me false infarmation it had to be 1040 rather than 1040x and they still dont refund me i solved it myself without them and they are not helpful 7/24 help is a lie i always get e mails answered days later too it sucks do not use it you not only gonna get your taxes wrong also they wont care
Answer: I already contacted no apologies no refunds nothing i contacted via e mail the reply was from e mail @taxback.com i can not give mail adresses here but check it it is from me he just said no refund no refund
Review by Megon3 months ago
Stephen and Alisson were both great at helping me with questions during my tax documents preperation
Review by CarminaSal Tomm3 months ago
Appreciate Sprintax for the service provided to non-residents. It was really helpful.
Review by Norse4 months ago
I didn't receive my state tax return forms even after waiting for 5 days, so I talked to a live agent, who told me that I apparently have to email all of my income tax documents to [email protected] There was no instruction about this at all in their system! Now I don't know how much more it will take them to prepare my state tax documents...
Review by AnthonyJcc Klippelaar4 months ago
They completely miscalculated my tax returns, prepared wrong forms, never returned calls and robo-replied to all my queries after more than a week on the last day for tax return (Apr 15). They take weeks - month to respond to email and still manage a standard robo-reply. Had to hire another accountant to fix their mistakes. Do yourself a huge favor and stay away from Sprintax. Complete waste of time and money and highly unreliable.
Review by Fumitake4 months ago
Allison was very helpful
Review by Omer Dineva4 months ago
Natalie is a very patient and sweet Customer service, answered all my questions efficiently, thank you so much.
Review by YandK4 months ago
Victor is very helpful and knowledgable. Thanks so much again!
Review by Lilpin4 months ago
Very good service, very responsive to questions
Review by Cordier4 months ago
On average I've had a hard time with Sprintax agents, as they sometimes did not answer my email messages, or replied in confusing ways to them, or took ages to chat because they were overwhelmed by the number of customers to care for. But today I've had a great experience with Allison in the chat room: she very quickly and precisely told me how to file taxes by dealing with 3 different W2 forms, and then replied very precisely to other questions. Thank you Allison!
Review by Yudith Patesel4 months ago
Great support form Alexandria!
Review by Maunumaki Højlund4 months ago
Piece of trash.
They are telling me that I can get 39usd return; however, I still need to pay 49usd to file my tax return.
This is the such a illogical payment that I had to made since international students with income need to file tax.
Sprintax is the worst thing I have ever used in my life. When they find out that the person is paying more money than receiving, then they should have some sort of system that can pull out the person from the loop of the program such as providing the service for lower price or etc.
I do not know who designed/programmed this system, but obviously a middle school kid can do better than this worthless job.
This is what happens if you hire unqualified trash to design the system. Sprintax did a very good job minimizing the cost with outstanding result. Plus, the customer service does not exist. It is not possible to reach them. I suggest other people to just go buy lottery since it is more worth it than trying to contact non-existing piece of junk. I appreciate so much for giving me life lesson not to use Sprintax forever.
Review by Magicmacdougal4 months ago
Review by Adeniz4 months ago
UPDATES A WEEK AFTER:
After the review, I was emailed to ask to pay an extra $90 for the error in my federal return. Then one of their agents emailed asking me to disregard the previous "requesting for money" email, and ask me to send all my documents to said agent. Seems like they finally took an interest in my miserable experience, and wants to help. So I sent my documents to her and it has been a week, yet no replies. (Turns out Sprintax didn't care about my experience after all.) I tried to reach their customer service, they didn't give me any help as always.
It has been a waste of money and TIME. They just kept on telling you to wait. I started the tax return in late Feb, I didn't expect it to still bug me until April.
Just now, I was chatting with their customer service, I explained my situation, and without saying a word, after ignoring me for 15 minutes, agent Stephen just ended the chat. (Again, Kudos on the customer service team!! )
Anyone reading this, I am begging you to make the right choice and use other software :)))))
Sprintax is expensive yet not useful. I got the same problem like most people complains, which is the state tax return. However, there is more to my experience than just that.
They generated the federal tax even though I have one document missing, and they never alert me to submit any updates. I suppose what they did is they generated whatever they had, probably with a fancy number, and trick you into paying for their service. After you paid, they never contact you for any updates. And then the document was swapped without even noticing me!!! THEY COULD HAVE JUST SEND A FRIENDLY REMINDER SAYING: HEY! WE SCREWED UP YOUR FEDERAL TAX. But Nothing!
So the thing is.. I already got my federal return check, and then checked my account again to see about my already a-month-late state return, only to find I the federal return amount in their portal now is different from what I filed.. ( What a waste of money) and to be honest, the software is not that easy to use. I could have just done all this myself.
I asked the live chat staff for the missing documents, she told me to file another form since I already filed and got my federal return. but it can wait till next year's filing ( and this is a week ago).
Yesterday, when I asked why my state return is still not ready, the staff told me to file my federal again and the form which previously i was told can wait. Otherwise they couldn't generate the state return for me. The worst part is the staff, from the few staff I talked to, they all make it sounds like my mistake for missing a document. (KUDOS on the staff training! Hell if I know how to file tax correctly, i would never have to use your paid service, what an irony)
Don't use their service, it is not worth it. If you do want to use it, don't screw up while using their software, since their staff will only blame you for it, instead of helping you to solve the problem like they are suppose to do.
Review by Emelie4 months ago
I call Allison Tyler my tax angel. I had to sort my tax as well as my two kids from 1040 to 1040X. I was beside myself trying to workout what was needed. Then Allison appeared and guided me every step of the way.
Allison went way above the call of duty for us. Any issues or concerns, I would reach out and Allison would guide us through.
It was Allison who put my mind at ease when I had to use Taxback. Plus she stayed with me through that process as well.
I can not thank Allison enough. She truly was my angel through a dark tax ride.
Review by Fgarn4 months ago
Sprintax Live Chat is very helpful!
Review by Kimyada4 months ago
Steven was very helpful over the chat today. Excellent service!
Review by Stanyo4 months ago
If I could give 0 starts I would.
Over priced for the service that they provide.
Just to get a hold on the papers you pay crazy amount and with every additional thing that you want to do (FICA, after sales help or even the mailing, cost you extra) and I haven’t even received my refund yet even tho it was all correct.
I have paid almost 80$ for the service for around 250$ refund and not even received the refund. When I asked for help they told me to buy the insurance for them to be able to help me Which is 35$.
If I knew I would have done everything online and received the money right in my bank account.
Review by CustomerGreg Goul4 months ago
It's my first time filing tax return and I got quick responses from Stephen when I have questions.
Review by JoiLyn4 months ago
Very helpful and responsive to queries
Review by Dimich4 months ago
Great help, strongly appreciated!
Review by Taisia4 months ago
Fast and helpful response!!
Review by Handley Thumel4 months ago
I found this service and specifically Stephen really helpful, resolved my query straight away , would highly recommend!
Review by Kiat4 months ago
The customer support is useless. They don't respond to emails or answer phone calls. Avoid sprintax.