Ordered an item online as a birthday gift for someone, only to be sent an automated email on the second working day saying that they couldn't fulfil my order. No reason given whatsoever. The lady on the phone couldn't give me a reason either. I went back onto the website to see if they had miscounted the stock or something, but no - the exact item I bought was still available for sale. 'Incompetent' is the best word I could find for whoever manages their online store.
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