My experience was not great. My apartment was not what it looked like in the pictures or video
Review by Eduwiges Klak4 days ago
good experience even if it take a bit more than 24h
Review by Peekpeter McCurtin6 days ago
Great customer service but overpriced.
Review by Momthebomb Saillard1 week ago
I loved Spotahome every step of the way, I opened it, used filters (and, guys, your filters are good!), found the home (best deal I've seen), sent a booking request and spotahome agent called me within half an hour for details. I am actually pleasantly surprised at the level of their service. Thanks you, spotahome.
Review by Sachinkumar1 week ago
They do have great support by email with fast communication. The videos of verified properties are very nice! Description includes most of the things you should know. It gives you confidence if compared to other sites. I just had a small inconvenience of receiving a denial email for my booking request one day after have previously received an approval one for the same booking request. Anyway, they helped me find another one.
Review by MiniCakesFactory1 week ago
Very responsive customer care and great support. No cons so far :)!
Review by Geniuss1 week ago
I was very happy with the assistance from Spotahome regarding my booking. Quick and friendly to deal with
Review by Merryalis1 week ago
Always helpful, polite and friendly. With a good selection of accommodation and always willing to help you find the best place for you.
Review by Janeesah Matschek1 week ago
Excellent, They helped me to find an accomodation in only 3 days in Lisbon
Review by Sheft2 weeks ago
very quick and efficient response looking forward to my check in this weekend
Review by Caileigh2 weeks ago
STAY AWAY FROM SPOT A HOME!! I have not had anything but problems with Spotahome. First my original booking was cancelled, then i they found another place for me which i accepted. Big mistake. They got me in to a terrible room in an apartment shared by 8 people, and just one bathroom. The apartment does not live up to what it says on the website, and it was promised that there wold be a dishwasher, and an aircondition, none of it worked when i got there. I immidiately tried to get out of the contract, and was told that if i find someone else to move in i could get the deposit back. When i one day later had someone ready to move in, i was told that it was not possible anyways, and if i moved out i would lose my deposit. The room is way overpriced compared to what you can get elsewhere, the ceiling is falling down in my room, and it is not a nice place. I have requested that Spotahome pay back my deposit, or give me a compensation for the things that does not work, but have been told that it is not their problem, and that they cannot help me. The dishwasher and AC will not be fixed according to the landlord, and spotahome will not compensate or help. i can only say. STAY AWAY FROM SPOTAHOME!
Review by ToperHarley Gydam2 weeks ago
Worked out issues with host well.
Review by Malnati Multisanti2 weeks ago
A big shout out goes to the assistance that spotahome has provided me when I had to find an alternative accommodation within few days.
Review by Ewts2 weeks ago
They helped me find an apartment in less than a week, just in time as i had to leave the previous one.
Review by MaxHenze2 weeks ago
Easy way to look, compare and decide in which apartament you aim to live.
Review by Ashamondo3 weeks ago
Outstanding customer service (first contact - follow-up). Clear explanations of the services. No nonsense about landlords selecting dossiers and so forth. Will use again.
Review by Kennie Derrow3 weeks ago
Review by Azamfirei3 weeks ago
I would like to publicly thank Macarena, my agent, for the help she gave me. She was really clear, she talked to the landlords and organized also a video calling in order to clarify some doubts the landlord had. I've been in contact with her almost every day for maybe two weeks and I received an answer for every kind of question or doubt.
I had to face two refusal from two different landlord but at the end we've found the perfect place to stay.
I really recommend this website, really a great service.
Review by DHWSilver Margol3 weeks ago
They made a mistake but solved it fast. Competitive prices, easy to use, I recommend it.
Review by AngiW3 weeks ago
Good in general but often owners extra costs are unacceptable ( eg deposit of 3600 for rent of 1300, legal costs of 1500 for a month rent , etc ) that makes it difficult to find a place.
I am not referring to my booking as I chose one with reasonable deposit amounts, all the info I share are online in the portal if you care to check.
Review by Zayeed3 weeks ago
Terrible. Use a site where you can check the room/apartment yourself.
Review by Zillul3 weeks ago
Victoria was amazing!
Having arrived last minute in Valencia and needing urgent help with finding a place, and with lots of requirements(!) on my end, Victoria was able to find me the perfect new home in a matter of hours!
Review by Andzrzej Suheb3 weeks ago
A very helpful team that managed all the communications between myself and the landlord. I highly recommend this service!
Review by Meeghan3 weeks ago
The person that called me was super nice and very attentive. Though I gotta say that sometimes the fees (especially the landlord fee) is a discouraging feature to book with you guys (especially for short term rents). Best of lucks Spotahome
Review by BRoe4 weeks ago
Fantastic service, quick responses and very helpful. Also safe & secure