SpinLife Reviews

Do NOT do business with this company. I purchased a high priced item in September which was defective. It took 3 weeks to obtain return authorization. After it was returned and received, they withheld the reversal on my

Charge

Card for 2 1/2 months resulting in interest charges. When they finally did issue the credit they deducted almost $300 for shipping snd "restocking" fees. I could not dispute this bogus charge without

Jeopardizing entire credit. I have filed a charge against them for scamming. Entirely disreputable.

I placed an order on September 11 and was given a target ship date of September 21. As of October 2, I have received no update from any representative, despite having called multiple times and submitting an email inquiry that's been ignored. No representative pick up when I select existing order inquiry, but if you select "place a new order" someone picks up right away. Very disappointing, when the product purchased is necessary to care for my sick father and there is no urgency to provide any customer support!

I was on my way to church, and my scooter turned over on me. People helped me off the pavement. The salesman never told me how dangerous 3 wheel scooters are compared to 4 wheel scooters. Sister Mary Faith

I ordered a scooter from SpinLife on 6-11-20 it is paid for in full they have there money but I don't have my scooter
My first due date was 7-2-20 they have set a delivery date two more times no delivery no call as to why no rescheduling. Me doing all the calling they never call back when they say they will actually they never call back. When I call it's like they are reading a script we are looking into it and will get back to you by the end of the day. LOL that never happens. It's 7-13-20 supposed to get that call today.nothing as of 11:00 am. They always schedule on Friday between 1-5 so when they don't show it's to late to call them until Monday then the cycle begains. I am beginning to think I have been scammed. Wanted a left chair for my husband not buying it here are anything else they have lost my business. Waiting on that phone call and paid in full scooter.

My order took way too long to arrive when I paid in full at the time I ordered.

I ordered my heavy duty off road scooter 13 April 2020. Mid plague. It takes 3-5 days to deliver. I expected delays but to my surprise I got a confirmation right away. The next Friday when it didn't show I called and it had never left. They said the batteries didn't arrive and it wouldn't ship Friday because they had to be charged. Odd but okay. Need week no tracking number so I called Tuesday to check in. They said a manager would get back to me that day....a weeeek later still nothing. Finally the next week it shows up. My battery died to half in 15 minutes. Cut to two weeks from them and finally got someone to come tell me the batteries are bad. Now it's been a week since the batteries have been ordered and I call to check and there's no order for the batteries. This machine cost 2,700!!! To return it is 20% restock and I have to pay shipping. I was so afraid to buy but I really want my Independence back. I looked into this company for 6 months before I chose it. But I guess I made a mistake. Don't shop with them. The scooter is sweet but it has no power and it's so slow. Due to the batteries being trash. I thought I could go up a little Hill in my yard. I should be able to in this and it flipped backwards and dumped me out.

Ordered chair. Cxld in 19 hours. Spinlife said too late to cxl order shipped even though order says "not shipped ". 40% cancellation fees on an $1100 order.
SCAM COMPANY!!!

Purchased a scooter for my 89 yo father. The scooter worked as expected the first 11 months. Some electrical problem developed that caused the scooter to $#*! down and start the beeping process. They diagnosed the problem over the phone based on the number of beeps. Problem seemed to be the main wiring harnesses. Really!? After 11 months! Well it was still under warranty. Part was ordered and received about 2 weeks later. Took multiple calls over the last two weeks to get a tech out to put in the part. By now the scooter was unusable. Would mostly just beep and stop. Backend motor started to make a grinding sound about 2 weeks ago as well. When I check it, it's red hot. Fire hazard I'm sure. When the tech came out to put on the wiring harness he doesn't even mention what is causing the motor to overheat or make grinding sound. He is simply there as a part swapper. I will update this review as I work through getting them back out. They lie constantly. We will call you back. We are short on help. I promise we will have someone out there this week! Yeah right. RUN from this company and the junk the pawn off on the most vulnerable population. Shame shame shame on you!

The chair was great for less then a week and started not working. Turns out it is a faulty switch that is in the motor. The switch is under warranty. But if I want them to come fix it, it is a 200 bill. Because I didn't by the in home service which is 200 or 250. So see either way they win and make money off of you. You pay for it no matter what. So what do they care if they send you faulty equipment. NEVER BUY FROM THEM! I wish I would of found these reviews before I bought. I will make sure I am warning everywhere I go about this company. 1.5 star out of 5 shows a bad company. People are not happy with them no doubt.

I ORDERED TWO E-36 SCOOTERS OFF THEIR WEB SITE THAT WAS ADVERTIZED (SEE WEB SITE) WITH ELECTROMAGNET BRAKES AND SHOCK ABSORBER INSTEAD I WAS SHIPPED A STRIPPED VERSION WITH NO ELECTROMAGNETIC BRAKES OR SHOCK ABSORBER.
I REPEATEDLY CONTACTED THE COMPANY ONLY TO BE TOLD THE STRIPPED VERSION WAS WHAT I ORDERED!
MOST DISHONEST COMPANY IVE EVER RAN INTO! BEWARE!
I ALSO PAID 250 EACH FOR " WHITE GLOVE" DELIVERY. FIRST SCOOTER WAS DUMPED IN MY GARAGE IN THE CRATE SET THERE FOR 10 DAYS BEFORE SECOND SCOOTER WAS DELIVERED. SECOND SCOOTER WAS DELIVERED ON BACK OF A CAR DRIVEN BY FATHER AND DAUGHTER. THE MAN SAT AT END OF MY DRIVEWAY BARKING ORDERS TO HIS DAUGHTER, FINALLY SHOUTING COME ON THEY DONT PAY YOU ENOUGH FOR THIS WHEN IT TOOK THE WOMAN LONGER TO ADJUST MIRROR THAN HE WANTED. NOTE I PAID 500 TOTAL EXTRA FOR SO CALLED " WHITE GLOVE" DELIVERY!
THE MIRROR ON ONE WAS DEFECTIVE TECH ASSURED COMPANY WOULD REPLACE IT. I RECEIVED MIRROR IN THE MAIL.
WHAT AM I SUPPOSED TO DO WITH IT??? IM A 80 YEAR OLD WOMAN!
COMPANY REFUSES TO DELIVER THE SCOOTERS I ORDERED AND PAID FOR!
BEWARE OF THIS COMPANY FOR BEING DECEPTIVE!!!
COMPANY LAST RESPONSE WAS WE CANT TAKE SCOOTERS BACK AFTER 7 DAYS! FIRST ONE WAS STILL IN CRATE IN GARAGE FOR 10 DAYS!
READ ALL THE BAD REVIEWS ON THIS COMPANY!!!
I INTEND TO PURSUE THIS MATTER LEGALLY!

It's taking over a month to get my order unacceptable. I would have ordered it through someone else.

Purchased 2. Order process promised things not real. Then no white glove. Delivery which we paid for was not provided. Many issues with both units. Most serious is the twas hrottle sticks on on which caused an accident which fortunately no personal injuries but unit is damaged and not not able to get service for with her the throttle or the injuries to the unit. Missing parts. Unable to get seat to move forward. Radio does not work. Promised before purchase that there was adjustable seat and tiller which is not true. Anything promised for a sale.Both spin life and Ewheels have ignored our calls. were assured they would provide service but all calls ignored. E mailed several times with no response. Would wherever buy again or reconnend

Was not happy with the fact that our chair was not available as told to us upon ordering. Therefore delay in manufacturing & delivery. Regardless of a small credit, it was Medically necessary to receive delivery sooner.

The cover I ordered was only used once and had cracks all through the cover. I contacted you immediately, supplied the requested information and photos and so far I my issue has not been responded to or resolved. Thanks.

It took 3 weeks to get replacement batteries for the defective ones sent to me mid Dec. I made 32 phone calls most of which went to voice mail and all but 3 of them resulted in a return call.
I will say that there was one 5 star rep from service dept ..Erick who truly put effort into resolving my issues and he did it with determination and a lot of effort on his part. He was also extremely knowledgable

If there were a zero, I would give it to you!
Even your independent service company gives you "poor" marks.
I will never do business with your company ever again.
I gave you poor marks on Yelp, along with everyone else

Your White Glove Service was pathetic. The 2 delivery men could not read English & my husband had to instruct them for everything. What a waste of $235. They had never even seen an electric wheelchair. Let alone know how to put one together. My husband & I could have done it ourselves.

I got 3 off them and no even 1 work they toll me that they was going to replace, but they never send it.

Would never work with this company again. Long hold times, bad customer service. never a pleasant experience

Horrible company. DON'T BUY FROM THEM! They stole my grandparents money and no product. Check their Better Business Bureau comments from customers, NO GOOD.

Do what I DIDN'T do; read the reviews. It took FOREVER to get a refund on a wheelchair that was entirely too small. I emailed them SEVERAL times, and was told it would take 2 to 4 weeks to process the refund. Excuse me? My charge appeared on my account within MINUTES, and a refund takes 2 to 4 weeks? Give me a break! Finally, I got ahold of a customer service supervisor who apologized because the warehouse never got around to telling accounting that the item had been returned. My refund appeared within 2 minutes on my account. BUT, if I hadn't called and got in touch with a supervisor and made it plain how disgruntled I was, I'd probably STILL be waiting.

I've been purchasing Driver rollators from SpinLife for several years. They keep upping the price and at the same time provide terrible customer service (not telling me it was back ordered). I found the exact same rollator at Walmart for $45 less ($71 versus $115). Do they prey on all the old folks???

From the beginning I have had to suffer dangerous footplate issues. Their response time for help is extremely slow for how dangerous this is. Footplates constantly loosen and will not stay tight in order to remain up. My legs don't work hence wheelchair. So I transferring around down plate or even plates. One leg has multiple bruises. Thankful no open sore or blood clots. See pic.

I swear I wish my mother would have never purchased from this company. She ordered a chair and within 2 months of using this chair it was starting to breakdown. She is 80 years old and spent over 1500 dollars for this chair. The item came November 2018. By January 30th 2019 we needed it to be repaired. I called in early February 2019 to order this part. It finally came in early March.

Great! Now to get it installed.

I called them NUMEROUS times throughout the entirety of March to be told that "a service tech would call me soon" That never happened.

Finally in early April I got a response after becoming pretty heated with them. The scheduled a guy to come out and he did.

He spent about 3 hours at my house fixing the chair, and I honestly believed he tried his best to rectify the situation. This was around April 10, 2019.

He no sooner left when the next few days the chair started acting up. But way more violently. It was like slipping gears now, and jerking motions. My mother is almost an invalid and is quite fragile.

I immediately called Spinlife to ONCE AGAIN get the run around. "We'll call you right back." This has not happened. I have called them every day since Monday April 15th, 2019 and RE-EXPLAIN the situation over and over and over. They 'politely' listen and say...We'll get back to you in a few hours... THIS NEVER HAPPENS.

This is a terrible company in my experience and I do not recommend them in the slightest. I would go elsewhere if I were you.

I purchases a spitfire scout 4 by drive Medical $699.99 No shipping fee, No taxes that great.
They did not send me a receipt for my purchase. I had to call the next day for a purchase receipt.
I return the scooter, it did not accommodate my left leg unable to use it. I return it to the
Manufacture direct. I email to let them know the scooter is at the manufacture ask how long will it take to receive my refund 3 -4 week that's a awful long time. I'ts 4 week now and NO refund.