Not recieved items ordered mpnths ago not recieved stuff pathetic
Review by Sydna10 months ago
I ordered two items and 6 months later and still no deliveries and no refund despite getting my credit card company involved. If I could give 0 stars I would. Numerous promises of refunds then they stole answering calls or emails
Review by Goose11 months ago
I contacted Barclays today about a chargeback request, was told theres a 120 day limit. My orders were Dec '16 & Jan '17. Barclays asked why I hadn't requested a chargeback sooner, all I could tell them was the standard Spin excuse "release date had gone back". It didn't help my cause any!!
Review by Mansukh11 months ago
Another 1 star awarded. One star too many. This year I had pre-ordered two box sets, total value £551:98. After the items had been released I began to make enquiries about their delivery. When Steve was still answering the phone (and replying to e-mails two weeks after), I was fed the company line - still awaiting delivery, good prices but slow delivery. When I read the writing on the wall that I would never be receiving the goods, I phoned and emailed requesting a refund - all ignored. Even a signed for letter was delivered, signed for, and ignored.
I urge everyone that is owed money to request chargeback from their bank. Fortunately it worked for me and I was refunded. It took some time though I can only hope the refund was from the account that the funds were paid into. Overall an unpleasant experience, but, (f.a.o.Spin), what goes around comes around. And I have reported to Trading Standards and BBC Watchdog.
Review by Awab Sohna11 months ago
A horrible situation,
I ordered 2 boxes in 2017 and till this moment I didn't receive anything. The costs were about 50 pound. I was told that I had to wait a while, but I think it will be for eternity. One way or the other the people behind Spin have to pay for this bad situation.
René van Vugt
Review by Barrie Dakanyte11 months ago
My email to Spin yesterday after receiving their note re ceasing trading and appointing liquidators....and a reply from the administrators:-
I can't tell you how disappointed and angry I am to have received your email yesterday, particularly after having spent over two years chasing you and listening to a catalogue of excuses regarding the non appearance of products I've ordered, and for which you have conveniently (for you) taken my money for.
So, some questions and instructions for you to act upon before I pass the case onto the Police fraud dept and TSO. Firstly, as you are still legally trading for another 5 days have 3 options for you:-
Please either send me the outstanding item I ordered (if you have it) - which you last claimed in your email of 7th Aug (see below) you'd be receiving 2 months ago!
If not, credit my card with the amount you took on the 13th October last year, plus 8% interest for the period you have had my money i.e. a whole year.
Alternatively, provide me with a list of items you do have in stock (I presume you have obtained some with all this cash you've received), so that I can choose a suitable replacement.
Having read about your appalling trading practices from numerous of your loyal customers on various online review websites, it seems there are many people, some of which have paid you hundreds (and, in some cases, even thousands) of pounds or euros for products you've failed to supply…so, I have to ask, where is all this money? Surely it was ring fenced purely for the process of buying in new stock for products you advertised; with your (small teams') wages being paid out of your profit margin on said products?
After resolving the bulleted points above, and using the Freedom of information Act, please provide me with the following:-
The date you last took a phone order (unlikely as nobody ever answers) or online order of any sort.
The overall number of customers you still have outstanding orders to fulfil and a rough amount of money you have taken from them, in total.
Also, your business accounts submitted for the most recent period.
Finally, I have to say, it is most unfair, but seemingly normal for you, to suggest that the onus is on us, the innocent party, to spend even more time arranging 'chargebacks' via our credit card supplier. I'm sure you are fully aware that some operate a cut-off timescale and minimum amount reclaimable.
Let's see if you can redeem yourself in some small way, at the 11th hour - I look forward to your prompt, courteous response, by return.
The directors have taken steps to place the Company into Liquidation. We attach a copy of the notice sent to creditors for your information.
The decision process on placing the Company into Liquidation will conclude on Monday 15 October 2018. We will write to all known creditors within 7 days of this date to provide confirmation of the appointment of Liquidators and further information for each class of creditor, including consumer creditors.
In order for us to collate details of your claim, please complete the online survey which will provide us with more details of your claim.
You will appreciate that there are a number of claims being made against the Company. At this time it is uncertain whether sufficient funds will be realised to allow a dividend to be paid to any class of creditor. You may wish to contact your card provider/bank to identify whether they are able to facilitate a chargeback request, where appropriate.
Baldwins Restructuring & Insolvency
Having now spoken to Baldwins on the phone, I have suggested that instead of gathering info from David Dodds they should talk to his customers to gain a true reflection of how he actually ran his business.
Review by Kennedytoo11 months ago
a terrible, lying and deceitful company to deal with. They owed me at one stage GBP310. I took them to the small claims court and they managed to pay me back some of the money whilst this was in motion. GBP100 is still outstanding so I have now had a CCJ initiated against them
Review by Rise11 months ago
Today's news.... what a bunch of ponzy selling @rseholes. They knew exactly what they were doing.
The directors have taken steps to place the Company into Liquidation. We will be supported in this process by Baldwins Restructuring & Insolvency. Notice of the impending Liquidation of the Company has been provided to creditors and the Company will formally enter Liquidation with effect from 11.59pm on 15 October 2018.
We apologise to customers who have pre-paid for orders which have not been delivered. Where payments have been made by card, you should contact your card provider who may make a chargeback request under s75 of the Consumer Credit Act 1974.
We anticipate that card providers will require evidence that the Company has ceased to trade. Accordingly, a notice is available to download at http:// baldwins.insolvencynotices. co.uk. In order to access the document please enter the code QS4787-24502 when prompted.
If any customer requires further information, they should email spinrecords @baldwinandco.co.uk . A response will be provided within 2 business days.
Review by BetsySelf11 months ago
I put an order with them back in May but it was never sent to me. In mid-August Steve Brooks replied to en email from me saying "Sorry for the delay, more stock arriving in the next 7-10 days so will forward asap, hope this is ok." As of mid September, no sign of order or refund.
Review by Gwerfyl Vigil11 months ago
Lost 60 pounds . Ordered June 2018 . Poor response to emails and broken promises . Asked for refund which they agreed to in July . Never heard from them since .
Review by Hailee11 months ago
Have used Spin CDs and recommended them for many years, mostly for Grateful Dead releases. Last year my few orders were taking a long time to be fulfilled, and required reminders, but did get through eventually after many months.
Not spotting the warnings across the web I placed a couple of orders on 26 Aug 2018. Having entered my card details each time the order process did go a bit weird, the screen appeared to freeze, but I did get a confirmation email each time so assumed all was ok. Obviously (having read the postings here) I've not received anything. BUT checking my visa statement online some two weeks later Spin have not taken any payment (as yet). SO if you're reading through these reviews worried about a recent order you may be OK, they might not have taken your money.
Actually I feel some sympathy for Spin. They were a brilliant source of CDs at a reasonable price for many, many years. The range of titles they sold and their website showed that they were music enthusiasts, particularly for US West Coast bands including the Dead. It's not as though they originally set out to scam people, it just sounds like events have overtaken them and they've floundered - it sounds though that they're in too deep now to turn this around.
Review by Dosser11 months ago
hi, I placed various order with spin over the last 2 years, items arrived after a lot of chasing by me, ok maybe supply problems. my latest order placed a year ago, sept. 2017 has never arrived despite spin having taken the money from my account. I have been in contact with steve (spin cds) over the last year and the answer was always the same (item coming at the weekend, will send asap). I emailed steve (phone line never answered), asking for a refund £14.99. not a huge amount but my £14.99, after several emails I got a response saying "no problem-will send refund asap" steve likes the word ASAP, translated this means the item is not coming and you will not get a refund. AVOID SPIN AT ALL COSTS.
Review by Tudia Fantozzi1 year ago
Absolute thieves. If all these reviews are true, they have stolen tens of thousands of pounds from us, me included. AVOID AVOID AVOID. Thieves like this live miserable lives, always looking over their shoulder for a bailiff, and the life they have signed up to (thieving, lying and cheating) means they can never look in the mirror and feel happy, or give anything to their children that isn't dishonestly stolen. They occasionally even send scam emails saying the product is coming, but maybe they are confusing it with their likely drug and alcohol addictions. Sad.
DO NOT BUY FROM THEM
Review by Amyw1 year ago
Ordered items in July and managed to get a partial refund. The order that was shipped has never been received.
The one review mentions the shareholders as David and Jane Dodds - if anybody in the Whitley Bay area knows their home address that would be useful information.
Review by KatieLou1 year ago
They used to be reliable about three years ago but I encountered problems last year as they wee unable to deliver numerous items on order. I am probably owed about 110 pounds worth of orders and they don't answer Emails. Have they gone down the pan?
Review by Lakhansi1 year ago
This review is an update..I ordered and paid for a CD and did not get it so I tried to contact spin cds via email to see where my order was I did get a reply 2 weeks later with a promise of a delivery which hasn't happened!
So I spoke to the Natwest bank they emailed me a claim form and the got my money back. Every one who has lost money from spin cds should do the same it works...
Review by Clairana1 year ago
Seems like I'm not the only one who has paid out good money for nothing.
Item cost, international transaction fee, currency exchange fee and shipment to Australia. Steve is clearly a thief.
Review by Sitarah1 year ago
I work in the record industry so I understand the vagaries around release dates and stock availability and that orders can sometimes be delayed but none of that excuses Spin's absolute lack of responsibility for supplying stock which they have taken money for. I write this review on behalf of my father who is 72, still loves his music and as an old school record buyer still likes to give his money to the smaller companies rather than the likes of Amazon. Sadly he didn't read the reviews here before he purchased. Spin have taken his money over a month ago, given no updates on where his order is, not responded to any communication including repeated requests for refunds. It's theft basically. How are they still trading? It beggars belief as this is not a one off incident but is repeated over and over. There are loads of great genuine online record shops out there who will not rip you off. Please use them and avoid this company at all costs.
Review by Alistaire Duynhoven1 year ago
Yes I stopped getting emails from then advertising new stuff maybe a week ago, they got 20 quid of mine but I think compared to some I got off lightly. Many years ago (12 maybe) they were a decent firm but they lost their way somewhere down the line. I tried so hard to use them but no shipping, having to constantly get in touch with them and getting fobbed off with rubbish excuses and lack of customer support meant I went elsewhere.
Review by Duncombe Petter1 year ago
I have used them for quite a few years and they were fine. I currently have about 12 orders unfulfilled. Steve told me a few months ago that they would send them. But nothing. I have tried calling today but they say they are closed. I should have looked at the reviews sooner. I am still getting email offers.
Review by Chaiah1 year ago
I had the same problems with spincds, I made two orders with over 80,00 euros, that was last April, I never received my orders and still waiting for the refund. I hope that there's in UK some kind of office that can solve such problems.
Review by Rosas1 year ago
Takes forever to get your order, despite saying item is in stock, if you ever do get it.
Ordered some vinyl during their 20% off world cup offer, took the money immediately, order still showing as pending approaching 4 weeks later.
Customer care is non-existent, website message ignored, emails ignored and phone is never answered. The added bonus is that even the address they show is not theirs, it's a cafe with an architects above.
Looks like I will have to get my bank/credit card to make a chargeback.
Review by Zulia1 year ago
Still waiting for money back from an order placed on 10th May 2018. Trying to get through on the phone is a joke. Emails? Had four responses over the last four months, one of which was acknowledgement of my order, another my sign in acceptance.
Four people have given Spincds 4star ratings on this website. Almost everybody else has given 1star. I would have given 0star if that were possible.
Stay clear of this firm which promises but does not appear to deliver.
Review by Vanni Bialick1 year ago
I have two back orders from Feb this year. I was unable to get hold of them, the answer phone saying, we are very busy try again later. I could not get a reply from the loads of emails I sent. They are just a bunch of low life robbers.