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Sonic Electronix Reviews

216 Reviews | 4.0 Rating
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Reviews 216

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We collate all the best reviews from around the Internet so you can view them in one place

Review by Ryan A. 3 weeks ago

2 months ago, I ordered an amp that was supposed to include an amp installation kit. Paid for next day air but they didn't send order for 3 days even though they had guaranteed it by 7 the next day. They did refund the extra shipping about 15 days after the order delivered but I still have not seen the wiring kit and they have quit responding to emails. TWO MONTHS and I have just written them off at this point. Lesson learned, no more Sonic Electronix.
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Review by Edwin D. 1 month ago

I ordered from this company on Amazon. Shortly after cancelled the order. They shipped it anyway. I contacted Fedex and they said that as long as the shipper informs them they would not deliver. I communicated this to SonicElectronix but they were in no way trying to hear me out. They insisted that I keep the product then ship it back. Mind you this is a heavy item and during Christmas time when shipping is a little chaotic. I was trying to avoid this all together, but they were more concerned with making money and not actual customer service. So for this I only give 1 star as for me customer service is the most important thing. I like to know I am not going to be messed over and that I am dealing with a reliable company.
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Review by Chris S. 3 months ago

This place is a joke will never order from here again. Ordered wake tower speakers, they're terrible quality and one speaker sounds blown straight out of the box. They denied my return which was a hassle to even do. Literally had the speakers for a week and used them for 1 minute to try them out.
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Review by Ralph M. 4 months ago

Returned an amp. Never received any update about the amp. Had to call to get a status on the amp. The customer service rep was rude! I don't have paypal, and she kept pushing me to use paypal. Then the company charge to return the product to them, charge you to return it to you, then state tech checks was performed on the itemthen charge for that. There's no proof the check was done just want the consumer to take their word.
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Review by Darcy S. 6 months ago

DO NOT USE SONIC ELECTRONIX! They sent me a used 12" Alpine sub enclosure. They first said it was shipping damage. Came wrapped in plastic, covered completely by Styrofoam, and not 1, but 2 boxes. They front bezel was covered in scratches and chips definitely used. Could hear loud clunking inside. Hooked up sub, didn't work. Checked my connections with another speaker, just fine. Countless emails and phone calls, they refused to refund my money. Out $450CDN. Save your money. Do not order from Sonic Electronix!
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Review by Steven T. 7 months ago

I ask for a radio for my 2001 Dodge Ram, ask for one that would mount and require no modifications. Got everything that I didn't want. Now I stuck with a radio that will only work if I cut away the inner dash, dash bezel. I only lost $145.00. So I hope I save someone that money. They will only do exchanges, no refunds. My proof of purchase is an emailed receipt...
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Review by Curtis M. 7 months ago

Bad sub right out of the box. Their car specific measure was wrong. Didn't fit my car. Customer service sounds like they're in a cave. Can't hear them without a struggle of repeats on everything said... and to top it all off FedEx left a new JBL amp 3 neighbors away on a wet dirt driveway next to a street side garbage can... I'M DONE!
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Review by Alaa H. 8 months ago

Very bad customer service they send me the part with no update so l call them put me on hold for 45 minutes and just hang up more then 3 times! ZERO customer service. THANK YOU Ashley B for all your help.
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Review by Brendan S. 8 months ago

This is hands down the worst company I have ever worked with. They refuse to work with customers even though they are the ones that messed up. I order a 10" sub and got sent a 12" tube sub that is not even close to what I needed. The company failed to make any of it right. The item I ordered was an older model so it was near the end of stock. So instead of giving me the newer model or making anything right they just worried about me sending the product back to them. And on a side note the item was supposed to be shipped on a Friday and was not here until Wednesday the following week which seems a bit extreme. Then when I called about it and they wanted me to send the item back before they could even send me the item I ordered, if they were even going to send me the item at all. It took me 3 calls before someone finally told me they were not going to send me the new model and that they need to receive the item before they even issue a refund so now I have to wait to get my money back because of their mess up to even get the item I want which I will be ordering through Crutchfield. Which means and item that should have been here in 1week would have taken almost a month to get, which seemed a non issue for them. They have the worst customer service of any company, They do not care about you just money.
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Review by James H. 9 months ago

Was seduced by claims of auto expertise. Ordered car stereo with claim of " everything included for installation in my vehicle". One week later radio arrived, I disassembled my dash and pulled my old unit out, only to find wiring hopeless. I called customer service, and they cheerfully informed me that I needed conversion wiring harness. They agreed to ship me one for free. I reinstalled old radio. One week later wiring harness arrived, I mated it up and again pulled my radio only to find the antenna didn't fit. There was an antenna converter but I was fed up and wanted to return unit. Website refused to process return. A call to customer service assured me, an email with return label would be sent. It never showed and then they ghosted me. I was able to get PayPal to negotiate a return but I was required to pay shipping. All in all a terrible experience.
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Review by Amanda T. 1 year ago

DO NOT buy this item from Sonic Electronix! I purchased this for my son as a gift for Christmas. The leads were not properly welded. We contacted Sonic Electronix on January 4,2021 & requested an RA "return authorization" which came back DENIED. I called them & they actually told me to contact the manufacturer, Steve Meade Designs. To date, I have been UNSUCCESSFUL in reaching anyone there either! With shipping & taxes, the bill came to $252.78
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Review by STEVE W. 1 year ago

I placed a order 2.5 months ago that was never delivered and no one signed for. Fed ex said they left on my porch. I have video cameras and they were never at my house. 300$ out the window and sonic wont do anything. I will fill out bad reviews as much as possible on this company now
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Review by Gary C. 1 year ago

I bought two sets of speakers from sonic. Great name brand and not a bad price. I went on the website and put my model car in. I went by there specs and purchased to sets of speakers. They didn't fit so I returned them. I went a BMW site and found out I had to get speakers that are made for my car. I paid 5 times the money. I sent the ones from sonic back and didn't anything. More then 3 weeks I emailed them. They said they were putting the money on my account. I argued with them and said its there policy. The box was opened. Speakers were never used in perfect condition. 60 day refund if there is nothing wrong with them. I had to see if they fit. They didn't and they said they would fit. If you have been on there site they tell you if they fit and if you need anything to make them fit. They were supposed to fit perfectly. They said its there policy to not give money back if box was opened. Its not. I would never ever buy anything from Sonic again. They make reasons not to refund.
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Review by Brian S. 1 year ago

This is the most horrible and scandalous company that I have ever came across on in my 43 years here on this earth. My spouse just got fired from this company because he refused to let customers harass him at let them cuss him out and bully him. His supervisor (N*i*c*k) shunned and ostracized him from the very first day he started. This so called supervisor is forcing his workers to lie to the customers and tell them that the products that they ordered months ago are on their way and they are not even getting any new stock in. Therefore it's a classic Ponzi scheme.
They also have deceptive wording on their website that says "available, ships at a later date" and when someone buys something that doesn't exist they still take the money out of your bank account and draw interest off of it. This place needs to be reported to the Consumer protection agency and the Federal trade commission.
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Review by mark o. 1 year ago

They make jokes on your behalf... never get your audio here at all... go to crutchfeild for all your needs...
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Review by Jordan A. 1 year ago

Absolutely upset at this company. They mark up their items to a higher price but include" a free gift" It's not free because they already up charging you. Then after about 2 weeks of not receiving my product i email them and they say my payment was a fraud and wanted to charge another 200 dollars. Very upset horrible experience would not recommend.
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Review by Troy L. 1 year ago

They sold items stating they would be at my house the next Thursday. Thursday came and they hadn't been shipped. Representative admitted items were on back order. Frustrating they sold items and promised a delivery date, billed my card, and knew they didn't have items.
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Review by Eric E. 1 year ago

would give 0 stars if I could. I have tried emailing them, tried support tickets, tried CALLING them, and have gotten nothing. I've been unable to track order status, been unable to verify my email with them, and can't even call them during business hours because all I got was them saying "Call back during business hours." And then they dared send me an email asking me to review products which they never even sent me to begin with. No successful contact with them, and no recieved products. Worst company I have ever dealt with.
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Review by Brandon R. 1 year ago

It took them 3 weeks to send only half of my order. Still never got the other half!! They are the biggest scam online. I would have given this place 0 stars if I could!
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Review by Xavier M. 1 year ago

I ordered from Sonic Electronix, I bought a 8in enclosed Rockford Fosgate subwooferfor like 280.00 once I got it installed you could tell that there was something wrong. I think you had problems with the wiring somewhere inside of it sound would go off and on the bass would go on and off and be distorted so I immediately contacted Sonic Electronix. I called customer support waiting on hold for 25 minutes the first time it was told very rudely that I need to get a return number so I started that process once that process was started it told me that I was had to wait for my return number and it would be emailed to me 4 days goes by nothing I called again and waited on the phone for another 20 minutes talk to some lady. I also put a correspondence in online through Sonic Electronix website. I was told by the way there's nothing I can do till I got a return number to the returns department and then my correspondences was answer the next day telling me that would not get a refund and I would have to return it and maybe to get credit or another one in replacement I got him with the customer service how long I had to wait and then it becoming broke I didn't want nothing else from them the rude the products suck and it take forever to get go anywhere else but them and you'll do better off
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Review by Tonette T. 1 year ago

Never received my items giving me the run-around they are big liars and they are lazy as f*** I would not recommend buying anything to do any business with these people at all cuz all they going to do is take your money give you the run-around have you fill out all these papers just to get your money back bad bad bad bad bad bad bad overall way bad I would not recommend anybody in America do business with these people. I wouldn't give any stars but to process my review
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Review by Scott B. 1 year ago

I don't know how this company has high reviews, the bbb gives them a F rating and is well deserved. I did a phone order with their "tech support" who are not up to date they gave me wrong info. Sold me the wrong speakers,adapter plates, i have been calling for a week and half no one answers the phone,emails,put return request in no replays etc what a joke take the money and run. Should have ordered from crutchfeild
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Review by Dana J. 1 year ago

Ordered a 4 speaker 1000w set with amplifier...after it was installed I discovered an incorrect packaged amp caused my sound quality to be off. I took images of the incorrect amp that did not have the outputs on it and as it was installed on my bike along with the packaging which was not the same as the images online. I NEVER received a call back from manager and it took more than two weeks of me calling to finally get a refund and even then they charged me a restocking fee although it was told.to me the product was damaged. I ordered this same product yesterday from Best Buy.
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Review by Michael L. 1 year ago

Do not buy from this company poor communication and helping you recover your package they lie continually
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Review by Willie L. 1 year ago

I asked for refund after waiting a month for this car stereo and have to this day received nothing what kind of company will takes you money amd you left with nothing
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Sonic Electronix is rated 4.0 based on 216 reviews
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Lowest prices from the experts in car audio and video. Daily deals, fast and free shipping, up to $30 in free custom install kits on select car stereo receivers. Shop now!

Contact

9631 Topanga Canyon Place
Chatsworth
91311
United States
1-877-289-7664
[email protected]
sonicelectronix.com

Category

Toys

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