Sonic Electronix Reviews

I bought two sets of speakers from sonic. Great name brand and not a bad price. I went on the website and put my model car in. I went by there specs and purchased to sets of speakers. They didn't fit so I returned them. I went a BMW site and found out I had to get speakers that are made for my car. I paid 5 times the money. I sent the ones from sonic back and didn't anything. More then 3 weeks I emailed them. They said they were putting the money on my account. I argued with them and said its there policy. The box was opened. Speakers were never used in perfect condition. 60 day refund if there is nothing wrong with them. I had to see if they fit. They didn't and they said they would fit. If you have been on there site they tell you if they fit and if you need anything to make them fit. They were supposed to fit perfectly. They said its there policy to not give money back if box was opened. Its not. I would never ever buy anything from Sonic again. They make reasons not to refund.

Just wanted to give a big shout out to Nick. Thanks for going out of the way to help resolve my issue and in getting the radio I wanted. It was shipped to me and arrived in two days.

Thanks my new friend...

We are a car audio/video retailer in Arizona and are very satisfied with the customer service we receive from Sonic Electronics. Jeremy D was very helpful and quick to respond. I would highly recommend using Sonic for your needs.

Brent Simonson
Store Manager - Audio Plus

This is the most horrible and scandalous company that I have ever came across on in my 43 years here on this earth. My spouse just got fired from this company because he refused to let customers harass him at let them cuss him out and bully him. His supervisor (N*i*c*k) shunned and ostracized him from the very first day he started. This so called supervisor is forcing his workers to lie to the customers and tell them that the products that they ordered months ago are on their way and they are not even getting any new stock in. Therefore it's a classic Ponzi scheme.
They also have deceptive wording on their website that says "available, ships at a later date" and when someone buys something that doesn't exist they still take the money out of your bank account and draw interest off of it. This place needs to be reported to the Consumer protection agency and the Federal trade commission.

Kaci's customer service was exceptional! If you call in and need help ask for Kaci! Knowldge on pt!

They make jokes on your behalf... never get your audio here at all... go to crutchfeild for all your needs...

Absolutely upset at this company. They mark up their items to a higher price but include" a free gift" It's not free because they already up charging you. Then after about 2 weeks of not receiving my product i email them and they say my payment was a fraud and wanted to charge another 200 dollars. Very upset horrible experience would not recommend.

I bought "Metra"installation kit for off market radio for my car from SonicElectronix Ebay store. The price was good but kit came with the broken clip on the face plate and cannot be installed. According to the company rules, I had to send the whole kit back to get the replacement, but my radio was already installed and I would have to pay the installers to remove and install it again. I asked Kimberly, the sales rep, if I could get replacement only the faceplate with a new one. She solved my problem perfectly by sending me a new kit for my radio. Thanks, Kimberly D.

They sold items stating they would be at my house the next Thursday. Thursday came and they hadn't been shipped. Representative admitted items were on back order. Frustrating they sold items and promised a delivery date, billed my card, and knew they didn't have items.

My name is Katrina and I ordered a subwoofer and a amplifier from Sonic Electronix. I received my subwoofer within 3 days absolutely outstanding. But I have not received my amplifier yet I would look out my door every day it never came around the 7th Day I called the company and a gentleman named Quentin A. Answered the phone with a very pleasant voice I told him I have not received my amplifier that I had order a check and said it was because it was out of stock it was a miscommunication on my part when I read shipped at a later date I thought maybe it would just come later which in fact that means out of stock. I asked him if he could find me an amplifier that was equal or lesser in value a couple of the ones he found or more expensive a lot of things you looked up we're out of stock. I was getting ready to give up after he was working so hard I told him unfortunately I was going to just received my money and he said I'm not giving up he looked I found the most amazing amplifier better than the one I wanted and a dollar and some change cheaper than the one I want to I'm extremely happy with the customer service we laughed and talked extremely nice man if I ever have any problems in the future I hope that I do get him again I don't think anyone else could have helped me like he did thank you Quentin A. You made my day so much brighter many thanks!
Sincerely from the boom boom girl Katrina

would give 0 stars if I could. I have tried emailing them, tried support tickets, tried CALLING them, and have gotten nothing. I've been unable to track order status, been unable to verify my email with them, and can't even call them during business hours because all I got was them saying "Call back during business hours." And then they dared send me an email asking me to review products which they never even sent me to begin with. No successful contact with them, and no recieved products. Worst company I have ever dealt with.

It took them 3 weeks to send only half of my order. Still never got the other half!! They are the biggest scam online. I would have given this place 0 stars if I could!

Sonic Electronics is very dependable. The product was delivered in a timely manner and met my expectation. Cory thanks for the support rendered hope all your co worker's are as curtious as you will be contacting you soon need your help with something

I ordered from Sonic Electronix, I bought a 8in enclosed Rockford Fosgate subwooferfor like 280.00 once I got it installed you could tell that there was something wrong. I think you had problems with the wiring somewhere inside of it sound would go off and on the bass would go on and off and be distorted so I immediately contacted Sonic Electronix. I called customer support waiting on hold for 25 minutes the first time it was told very rudely that I need to get a return number so I started that process once that process was started it told me that I was had to wait for my return number and it would be emailed to me 4 days goes by nothing I called again and waited on the phone for another 20 minutes talk to some lady. I also put a correspondence in online through Sonic Electronix website. I was told by the way there's nothing I can do till I got a return number to the returns department and then my correspondences was answer the next day telling me that would not get a refund and I would have to return it and maybe to get credit or another one in replacement I got him with the customer service how long I had to wait and then it becoming broke I didn't want nothing else from them the rude the products suck and it take forever to get go anywhere else but them and you'll do better off

Never received my items giving me the run-around they are big liars and they are lazy as f*** I would not recommend buying anything to do any business with these people at all cuz all they going to do is take your money give you the run-around have you fill out all these papers just to get your money back bad bad bad bad bad bad bad overall way bad I would not recommend anybody in America do business with these people. I wouldn't give any stars but to process my review

I don't know how this company has high reviews, the bbb gives them a F rating and is well deserved. I did a phone order with their "tech support" who are not up to date they gave me wrong info. Sold me the wrong speakers,adapter plates, i have been calling for a week and half no one answers the phone,emails,put return request in no replays etc what a joke take the money and run. Should have ordered from crutchfeild

Ordered a 4 speaker 1000w set with amplifier...after it was installed I discovered an incorrect packaged amp caused my sound quality to be off. I took images of the incorrect amp that did not have the outputs on it and as it was installed on my bike along with the packaging which was not the same as the images online. I NEVER received a call back from manager and it took more than two weeks of me calling to finally get a refund and even then they charged me a restocking fee although it was told.to me the product was damaged. I ordered this same product yesterday from Best Buy.

Do not buy from this company poor communication and helping you recover your package they lie continually

I asked for refund after waiting a month for this car stereo and have to this day received nothing what kind of company will takes you money amd you left with nothing

Gio, Shane, Shawn, went above and beyond to help my order get back on track. Much appreciated answered every question I had.

Dash kit came pretty much the next day after I ordered it and fits great!!

I have been shopping there for 10 years or more and probably spent 5k there. They sent me the wrong product and ignore my return request(for 2 months). Won't return emails, won't answer there phone.

Placed my order got my purchase in a very timely manner great selection got exactly what I wanted

If you read the title it says free dash kit. That's a lie 100%. I'm still waiting and now they're refusing to send one. Don't spend your hard earned money with this company. They don't stand by what they write. They will rip you off 100%.

Shipping was fast and delivered on time... and the products from the site are legitimately dope and worth the money with high end quality stereos,speaker, subs and etc..