Ela then Sam super helpful and resolved my non activation issue by deleting old version - all took time with slow internet but I didn't feel rushed even with password issues - thanks particularly to Sam for this.
Review by SeamusMor Syski1 month ago
Mark was great, phoned up when I had trouble and sorted the whole download and activation for me - fantastic service!
Review by TheAbunchAletters2 months ago
Bought word, had trouble installing it, called up - support was fast, effective and very quickly available. Really good experience.
Review by Tarrin Bretten2 months ago
Allan removed from my PC older versions of Office Home & School that I had installed in 2014 & 2018. They needed to be gone before he installed a newly purchased Office Home & School 2016 on this Windows 10 machine.
After my purchase 9/11/19 online, when I tried to download Office 2016, I ran into problems. I made contact by phone with Allan at Trustpilot for help. Allan efficiently completed the updating and downloading process, providing me with a ready-to-go installation.
My thanks to Allan for his thoroughness.
Review by Santoya3 months ago
Kim provided excellent support with skill and patience. Ideal for a beginner like me Would work with her again
Review by Layzam Bawab3 months ago
Just had a live chat with Sam who was very helpful and did the install for me after I was struggling.
I am very grateful for the prompt and professional service and would recommend.
Review by Pennee3 months ago
Mark has been very helpful! as my computer has 2 version of MS office and kept asking to activate, thank you for all you time and support!
Review by Varyl3 months ago
Kim was really helpful and effective. he noted out all the issue I got with Office in few mins
Review by Anniepannie Sometimes4 months ago
Excellent problem appears fully resolved by Edward.
Review by Ermencia4 months ago
Great job! :D Excellent service!!
Review by Yuhui5 months ago
Great customer service!
Review by Bicted5 months ago
The assistant was very cooperative and assisted me fully.
Review by Girlgirlie Lantau5 months ago
Great customer service from a gentleman called Patrick, will definitely use again. thank you.
Review by Lorack6 months ago
Thank you JD for your patience today helping me install Microsoft Office. I really appreciate you waiting for it all to install and getting me started. First class service
Review by Rycca7 months ago
Took a while to sort out (We live in the country, have terrible signal average of 0.4mbs?? even though we still pay full rate!!!) but got there in the end, well done Ed and Allan and thank you again.
Review by Obilio7 months ago
I was having some difficulty with downloading my Microsoft Office 2010. I was thankful that there was chat support available. Joe was my technician who was extremely helpful!!! Because I'm not a wiz at computers he was able to remote into my laptop and help me through the process of making sure everything was downloading and installing correctly. Without Joe, I would have been lost!!! He was even able to help me make sure my order was processed correctly. Thanks to Joe
Review by Shanrica7 months ago
Had an issue with the down load, however, after a telephone call to the help desk my issue was resolved quickly and efficiently.
Review by Khuzaima8 months ago
online support was helpful in confirming details of package offered. After initial upload, got error message that software wasn't valid. But within an hour Softwarekeep had activated with Microsoft by phone for me. This is common with these online purchases. Would use again.
Review by Tachas Szumita8 months ago
Great support, quick and fast
Review by Ragaie8 months ago
Thank you so much for you patience. So very polite, kind and helpful. Knowing you are only a phone call away is very reassuring.
Review by Panonymous Degrazio8 months ago
Tim was brilliant, he even allowed me to have a coffee and chocolate bar whilst he did all a the work .I would definitely recommend to friends and family.
Review by Bloodhound Leeworthy8 months ago
Easy as pie. Chat support instant.
Review by Parkes8 months ago
After buying MS Office 2019 I got a little stuck installing it on my new MacBook. After calling Softwarekeep, Anne logged in remotely and with a lot of patience (I was fretting) instantly got the installation started. Great company and I will be using them again.
Review by Mercado Langborg8 months ago
Excellent service. An initial problem with activation was very promptly and efficiently sorted out by Patrick. Would highly recommend this company.
Review by Salinas8 months ago
I purchased a copy of Office 2010 Pro and had to contact them to activate it as the online activation failed. A couple of weeks later and the hard drive failed so I replaced the computer. When installing Office 2010 activation failed again so I contacted their customer support for another activation ID but was told i would have to purchase another copy as the activation was for a one time use only.
They did offer a "BIG 20% discount" but I feel that as I have already purchased the software I should not have to pay again to use it. I've never had this before when purchasing software.