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Review by Kris S.1 year ago
I setup a Sofi Account to pay for a significant purchase. It took about a week for an electronic transfer to to complete. The recipient setup a Sofi account to receive payment. While the maximum monthly transfer limit ($3,000) was discoverable, the daily limit ($250) was not and this has introduced a hardship completing the transaction. Customer service was adamantly unhelpful and did not offer any assistance to speed up the transaction. Also the incentives for referrals are not manifesting. I question the transparency and usefulness of Sofi in the future. I definitely will not be conducting any more business with this group.
There was a link on my Sofi Dashboard "Email CEO". Instead of the CEO Anthony Noto responding, an underling "Jennifer" replied. She refused to read the Sofi reviews for security drivel. I sent a screen shot, which was acknowledged. However I'm still throttled at the minimum amount and it will take two weeks of sending the minimum every day to complete the transaction.
Not a very responsive service and I don't recommend them.
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