In August 2017, I bought my 2006 330i BMW into (Smith Imports, Memphis, Tennessee) for what was supposed to be a simple tune-up which we believed was why my car was shaking and the engine light was on, which ended up costing me $2,000.00. Andy Smith, the owner never told me that he did not have the proper equipment to diagnose my car thoroughly, but only after he couldn't repair my car. He took my car into his shop knowing this but i did not learn this until the dispute with my car as was still shaking after I paid him $2000.00 and the engine light was still on. In addition, they promised to give me a 10% military discount, "thanking me for my service." Only, to later add $76.25 of it back onto the bill without my approval for a "bolt kit." Then things worsened when he accepted responsibility for not being qualified to assess my BMW; then he took my car to Midtown Motors, he says, then to Roadshow BMW both in Memphis to have them diagnose it. This further solidified the truth that he was not equipped to properly diagnose my BMW problems. He is a Mercedes guy. This store sign says Imports but he needs to remove that until he gets the proper equipment for BMWs. He admitted in his letter of lies to American Express (that he took my car to other mechanics) just so that he didn't have to return the money to me. He even offered to give me all of my money back i paid for the labor which never happened. Keep in mind he took my car to two other dealerships without my permission but never provided proof that he did. Today, 7 months later my car is still shaking, the engine light is still on and he feels that he can just walk away from his offenses. Not on my watch. By the way, he tried to appease me with stating that 30 - 40% of his customers are black as if I cared. Then, had the nerve to talk to me about his conviction from God to do right by me in his texting communication with me. Those "Christians." This is not about race, its about whats right and whats wrong. I have everything in writing and his admittance that he has valued the machine that he needed to be $20,000 claiming he'll get machine. However, at this point, my car still isn't fixed. As a two time deployed U.S. Marine he has to know that I not the type to allow others to go without doing whats right. Its really silly child's play at the end of the day because all he has to do is reimburse my money and I'll remove all the bad reviews I'm processing all over the internet. I'll deal with wondering what other problems the other two stores caused. Just give me my money back! Its not worth it. By the way, this all started with his lying Shop Manager Veto, who could've just told me from the beginning that they couldn't do the work. Think about that as you consider this guy. DON'T GIVE THEM YOUR BUSINESS. If they will jack a deployed serviceman around, they car nothing about you! I would like for him to tell American Express to release my $2000.00 to me that is being held because he's disputing the damage that he's done to my car. All I know now is that 3 different mechanics hands have been under my hood, my car is still shaking as it was when I bought it in to him and my engine light is still on.
1. I want my $2000.00 reimbursed to me asap
2. I want copies of Midtown Motors report of the findings he said they discovered in my car.
3. I want copies of Roadshow BMW report/diagnostic report of the findings he said they discovered in my car.
4. I want a formal apology for the mistreatment by Andy Smith, owner of Smith Imports.
Then, will I stop making bad reviews and pull down the ones i made.
Smith Imports is rated 1.0 based on
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