After purchasing board mounted valances this summer which cost me in excess of 1200.00 they arrived and the pleats looked nothing like the photo on line. We hung them thinking they would settle and fall out or into place in a few days. There were also returns on the sides that are made of a stiff cardboard material which is also covered in fabric. They are separating from the valance with a gap at the end on both sides and on both the living and dining room valances. I contacted customer service and sent photos. I was told I had to "dress the valance" myself by adjusting the strings under the valance pleats. Mind you, the valance is hung and this means they have to come down to do this. I asked why I wasn't told this was a necessary step when I purchased them? No answer. I was told they could send an installer and he could look at them and assess the situation and make them right. This was an additional $203.00 and they were already hung! My husband and I decided that the investment in these valances was substantial and we wanted them to be right. We saved for months to get them. The installer was scheduled (for a date that had already passed) and he called us and we rescheduled on our own. He came out promptly and said the valances were as dressed as they could be and that was not the issue. He tried to steam them and close the gaps by pulling them toward the returns on the sides. This only made the opposite side short, widened that gap and looked worse. He said he would let the company know his expert opinion and I waited to hear from them . I received an email stating the factory was notified and said the valances needed to be "dressed" and I could try double sided tape to attach the sides to the return. I asked for a refund of the installer fee of $203.00 since we installed them and he didn't really do anything or couldn't to make them right. I was told no that wasn't possible and since he didn't work for them and was an independent contractor they couldn't refund my install fee. NO refund or exchange offered. I am out now to the tune of $1400 and have valances that look like an amateur made them. I am contacting an attorney and my credit card company to try to get some satisfaction on my own. I have had several emails back and forth and have sent many photos of the valances to no avail. Think long and hard before you purchase this type of item from them and pay for the installer at the start since these require "dressing" by adjusting cords and strings in the back which the installer told us had no play in them. Oh and there is a you tube video they offered to show me how to do something (dress the valances) that a professional installer could not do. Utterly disgraceful service and goods. Never ever again!! Jackie Lombardi Pennsylvania
Review by Lasscelles Poploch1 month ago
Very professional & personable. Was able to efficiently complete a complex order despite the very loud background conversations of his nearby co-workers.
Review by Eurwyn1 month ago
Wonderful service and a great outcome. Paula Allen is an asset to your company. I’ll definitely use you again.
Review by Slejpner Magkaniotis1 month ago
My consultant, Brandon Pender, was knowledgeable, efficient, and polite. I have gotten most of my window coverings from Smith & Noble and have never been disappointed.
Review by RhoshetteDevon Picco2 months ago
Brandon Pender was wonderful. I took a very long time to decide what to do on just one window. I have an older home and this often presents some challenges when designing and ordering window treatments. Although this was a small order, he checked in with me during my long process to see if I was ready to order. He sent samples and described each, in detail, I had never ordered a roller shade before. I live on the East Coast and my interior designer lives in California, this was a replacement piece and I was on my own!
When I finally made my decision, Brandon was very patient during the measuring process and showed genuine concern that I was getting what I wanted and the look would be what I envisioned. He also made sure that the installation would go smoothly. Additionally, he checked that I had no other windows that needed attention. Brandon truly made the shopping experience pleasant and easy.
I have several Smith & Noble window treatments, from years ago, which are still in perfect condition. I look forward to adding this new one to my home.
Review by ShoCam Mishislam2 months ago
Charles responded to my on-line chat request immediately and provided exactly the information I needed to customize my order. Very efficient and helpful.
Review by Gumbottom ENgiman2 months ago
I had a sheer shade that I ordered and received four years ago, and recently had an issue with it. The company policy on fixing it was amazing (far surpassed my expectations) and Angela Balle (my Customer Care Advocate, re: 21965611) was thorough, polite, professional...and knew exactly what she was doing.
Although I was extremely happy with my order and the help I received four years ago, my experience today guarantees Smith & Noble will be the only company I work within the future for any type of window coverings (or any other products they make)
Review by Lakwanda2 months ago
Sally Calderon went above and beyond to resolve an online scheduling issue and book us an early appointment. She's great!
Review by IHartley2 months ago
We are extremely pleased with our woven blinds and our customer service rep, Nikki Jacobs.
Many Thanks to the company for helping us and being incredibly professional.
Review by Jasinder3 months ago
Working with Sara Ferriola was great. She made the correct call and the her solution was prompt and concise! I Would recommend Smith & Nobel to everyone!
Review by Carcamo3 months ago
Do not use this company. Their shades are of poor quality: they give off toxic smells, are so thin that they flap upon opening, and are fraying after two weeks. They ask for payment in full when you order- never ever pay in full. I’ve been scammed! Their customer service is a sham too. You’ll get lengthy emails and your agreement shoved into your face. I have never dealt with such a horrible company. Go to your local company, where they’ll give you good quality and customer satisfaction.
Review by Momana3 months ago
Had an excellent experience dealing with Ronnie H, who quickly identified and resolved my problem. I have always been happy with my Smith & Noble purchases and any follow-up support that I've needed.
Review by Bhupz3 months ago
We worked with Richard, who was fantastic. He found our previous order from over a decade ago, offered knowledgeable advice about materials and mechanisms, and expertly helped us choose our new shades.
Review by Debanik3 months ago
I highly recommend our designer, Christine Cesario. Both windows came out perfect, I couldn't be more pleased. After the shades were hung, she came back to make sure the shades were hung perfect. She was always accessible via email or text. Our installer was amazing as well.
Review by Indelicia3 months ago
After 15 years we had lost some valance clips for a set of blinds. Sara Ferriola quickly found our account and within two minutes had arranged to send us a new set at no charge. That's amazing customer service. Thank you.
Review by Iosef3 months ago
Worst website ever! I order a lot online so I am a very experienced online shopper. I found their website to be very frustrating and not consumer friendly. When ordering I wanted to duplicate a somewhat complex window treatment because I want the same treatment on several windows all the same size and the website would not allow me to do so even though it offered the duplication option...it did not respond by duplicating the task requested. I became reluctant to order online from Smith & Noble because of their website not performing tasks accurately. I was afraid of not having them not get the order correctly and then having to deal with returns, etc.... Therefore, I decided to order my roman shades elsewhere. I am glad that I did as a bonus I also saved money by ordering from another company....I would have paid twice the price with Smith & Noble! Best decision was to look around!
Review by Speedychick3 months ago
Smith and Noble has a great employee named Brandon Pender. Brandon has faithfully reached out to me over a period of 5 months. When I was finally ready to order, he was extremely patient to answer my questions and provide all of the info I required. I am happy to have placed my order with his expertise and look forward to ordering again in the future. Thank you, Brandon!
I can only hope that I will be half as satisfied with the product as with your service. You are a valuable asset to your company.
Review by Glulam Rouge3 months ago
Nancy Roth was excellent to work with, very patient, kind and knowledgable. She made me feel like I was worth her time, that is a great feeling!
Review by Skegsoul3 months ago
For the price thought they would be better built. To pull the shades down with those little plastic grabs at the bottom of the shade hurts your hand and fangers. Need to work on that.
Review by Hapner3 months ago
Sandy Webb went above and beyond to ensure my shopping experience with Smith & Noble was extremely enjoyable. She explained in detail the options available to replace our existing blinds. She was patient as I made decisions and followed up to ensure what I asked for was reflected in my final order. Sandy is very pleasant, professional and thorough. She exemplifies what true customer service is all about. It is this commitment to her customers that ensures her continued success. Sandy is truly an asset to Smith & Noble.
Review by Roufal Fynewever3 months ago
Pretty good for online service offering.
Review by Sarcastic4 months ago
Tried and true... great products. Positive customer service and who doesn’t like free samples. Love being able to touch and feel the fabrics before ordering the window treatments.
Review by Phebot Moreku4 months ago
I purchased custom shutters. The frames are MDF and there were no instructions provided. I repeatedly asked customer service, who just stopped responding.
Not a good experience.
Review by Alyon4 months ago
Great product, easy to install. Saved a bunch of money while achieving a designer look. Yay!
Review by Suminder4 months ago
I had a great experience! Roberta Diaz was very thorough and knowledgeable with walking me through the “design to trade” concept. She made me feel more comfortable with my presentation for my clients. I’m excited to work with such a great company like Smith & Noble!!