I have used several answering services and Smith.ai has been these best. I no longer need an assistant because they take care of everything for me. They are fast to respond to my questions and always provide me with the information I need, including providing me with links that helped me solve a problem with a 3rd party service. I pay less now than I did before and the service is 1000% better. Can't recommend enough.
Review by Jayvee1 month ago
Had a meeting scheduled to discuss working with these people. Missed the person calling me called them right back literally and was told "they were in a meeting." Despite the fact that I had a meeting scheduled for that time. Unbelievable. The woman who answered the phone spent 10 minutes trying to figure out how to get a hold of the person I was supposed to meet with. If this is the way your company is run there is no freaking way I would sign up to have you manage phone calls for my business. Seeing as how you can't manage phone calls for your own company.
Review by Korhonen Toasty2 months ago
I love Smith.AI! They have been amazing and such a big help to my business.
Review by Luxeing Kesav2 months ago
Smith.AI have been able to allow me to focus on my clients. They help me filter out the fodder from robo calls and solicitations. This allows me to prioritize my clients. This helps my bottom line.
The receptionists have been nothing but professional, cooperative and receptive and prompt to respond to constructive direction.
It is great to have Smith.AI as part of my team!
Review by Revaldo2 months ago
Smith has been great for my small criminal defense and bankruptcy practice. They do a great job putting clients at ease and scheduling appointments. The receptionists are also good at identifying urgent situations that need to be put through to me and which ones can go through normal protocol and let me work. I highly recommend Smith.
Review by Nirasha2 months ago
Flawless execution, reasonable prices, just a great service!
Review by Doodlelover3 months ago
I've been using SmithAi to handling inbound calls for my immigration law firm. Outsourcing the calls has been a huge relief to my staff. I've had a positive experience with SmithAI. Their tech and responsiveness is top notch. And I've had several vendors specifically tell me that their agents did a great job. I'm a huge fan of SmithAI and would recommend their services enthusiastically.
One more thing: there was a technical mess up with my account (my fault, not theirs), and the SmithAi team went back and fixed everything. I much appreciated that!
Review by Vicvac Nume3 months ago
Used them for my law practice for more than a year until I hired in house staff take over. Great company. Appreciate you.
Review by Nevgece4 months ago
This is the best solution for my small but, growing business. The receptionists are very nice, take very thorough notes and my clients really like them. Just awesome
Review by Petkovic4 months ago
Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.
Review by Mr Okunkpolor6 months ago
Smith.ai is just excellent. My go to receptionist team that I use and recommend to other law firms ... and business owners generally!! They go above and beyond to cater their receptionist services, phone number functionality, and live chat feature to the specific needs of my business.
Review by Jackievo Jérémyni6 months ago
Wonderful, affordable, very responsive.
Review by Leshaundra6 months ago
I can't say enough good things about Smith.ai! Their customer service is Grade A. They helped me build a customized plan for my unique needs which was really impressive! They are not only incredibly receptive to feedback, but also implement my requests flawlessly. Their call features and technology are the future. I can block sales calls or re-route calls to myself which is so helpful.
Are you overwhelmed with call volume or just prefer not to answer all calls yourself? Then, check this company out. You won't regret it!
Review by Meherban6 months ago
It’s hard to believe I’m receiving such incredible service at the reasonable rate they charge. The operators really get to know your business and problems that arise are instantly handled by supervisors. I could not be more pleased. I started with them in 2016 and still going strong.
Review by Bitia7 months ago
All they are interested in is making a quick buck. Very difficult to work with. With SO MANY other providers out there I would suggest using someone else. They are good at billing and that is about it.
Review by Lagosh9 months ago
Awesome Virtual Receptionists
We have been blown away by Smith.ai's virtual receptionists. During our busiest times, they handle our overflow phone calls, and the quality of their work has been really impressive. They always get precise phone and email details, and we love both the real-time emails as well as the end-of-day summaries. Highly recommended!
Review by Aireca Zaussmer10 months ago
I have been with Smith.ai for 2 months now. I love that they offered a 30 day trial to really test drive their service. I have been very impressed with their service. They do a great job answering the phones and as a busy attorney in solo practice it has taken one more thing off of my plate. I also appreciate how responsive they are to my email messages. Finally, when I went on vacation they handled all my calls seamlessly. Great service.
Review by Sarodah Abeyesinhe11 months ago
The way your phones are answered sets the tone for your business relationship with each new prospect. Smith.ai has consistently met and exceeded our expectations. Their staff are friendly, speak clearly, and are able to work creatively with scripted and unscripted situations. Highly recommended!
Review by Kylith1 year ago
Smith.ai has been a true extension of my team. I have gotten great compliments about how nice my receptionist is - and I don't tell people that it is actually a team of people I have never met in person. Every single person I have ever interacted with at Smith has been top notch.
They are patient and respectful at all times with callers. I have been able to listen to some recorded calls and have no reservations about them speaking with anyone or making a great impression on what could be someone's first interaction with my firm. If that first interaction goes poorly, the caller will likely never become a client, but I have full trust and confidence that the caller will be impressed.
I tried another service before trying Smith, and the experience was much smoother with Smith, things just work. The call quality is much better also - with the prior service, the receptionists sounded at times static-y or had background noise.
I honestly don't think of the team at Smith as "receptionists" (though I use that for lack of a better word), because they do much more than just pass a caller through. They have given directions to clients that have gotten lost, hung up on a potential client that was extremely rude (with my full support), and screened a lot of annoying sales calls.
They are a true business partner and a differentiator in my firm's client experience.
Review by Chinaturally Klinglesmith1 year ago
Amazingly smart and savvy answering service that helped bring my business to a whole new level. Easy to work with and easy to use meant one less thing for me to worry about as a busy business owner can’t recommend them highly enough!
Review by Kjezze1 year ago
Smith.ai has helped me grow my business by enabling me to delegate all incoming phone calls to their stellar customer service. I am grateful for the wonderful treatment they share with my clients, and their high level of professionalism. They are extremely diligent in their calendaring for my appointments. I have been immensely happy with my experience utilizing the fabulous service Smith.ai provides.
Review by SameAsBeforeBut1 year ago
I was very nervous about hiring an agency to be the first point of contact for new potential clients - first impressions being as important as they are. Smith has so far exceeded my expectations in every way. They're tech is very "hand-off" in a sense, in that you don't have a dashboard of controls. However, this is a deliberate choice by them so that we don't have another app to manage, and they pull this off flawlessly by being super responsive and integrating the tech on their end. Used with Calendly this is an amazing service. Very highly recommended based on my experience thus far.
Review by Khuttan1 year ago
I am very happy with Smith.ai.
They do a great job making sure I don't miss important calls. I get complements on their professionalism. They can answer the phone when neither me nor my staff can answer the phone. My business could not operate as well as it does without Smith.
Review by Osasere Khayyat1 year ago
Great company. I have been very happy with the service. The receptionists are smart and savvy and polite -- everything you need for your small business. They detail every call so that you know everything you need to know about the call.
Review by Divella DiDonato1 year ago
I've been using Smith.ai for well over a year. I could not be happier with the quality of service Smith receptionists and management deliver. I don't think there is another vendor on my monthly P&L that provides nearly as much bang for the buck. Indeed, I am working with Smith's team to develop a whole new managed services suite for our company, which will work hand-in-glove with Smith. 100% satisfied customer!