I worked with Jennifer on a 77 day cruise. She is an outstanding professional and I look forward to working with her again on my next cruise!
Review by Lasceues Gullacher3 weeks ago
Thanks Sally for a great customer service
Review by Bafford1 month ago
We have a terrific person we work with. Probably all are good as well
Review by Awaiting Prendiz2 months ago
Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the different trips we have taken. Have recommended her to friends and family. Always goes the extra step to help us and if she doesn't have the answer she will find the answer. Just can't say enough good things about Kim.
Haven't dealt with anyone else at Smartcuiser so I'm sure they have other knowledgeable people working there.
Review by AJPulvie2 months ago
always what they say ….
Review by TManson2 months ago
I find it hard to communicate with cruise companies, however it is always easy with SmartCruiser. I am confident that we get the same deals or better and get great service too!
Review by Beatka2 months ago
I've used Smartcruiser.com for the last 4 years.
Never had any problems with them their agents are very helpful.
You also get the best prices and perks with them better then any other agency out there.
I would recommend them to anyone.
Review by Meccca2 months ago
They are only nice until they get your money. Once they have your money they could care less in helping you or being nice about a situation that can’t be done. I was diagnosed with a chronic illness few days after I booked and they were rude in explaining I couldn’t get a refund. I’m a combat veteran and their attitude and lack of care and understanding was not appreciated. Will never use them again for any of my future cruises. The customer service was extremely rude! I paid for a spa balcony rooms and one room had only one person but still had to pay double occupancy. They never shared with me that the balcony on that level Is an uncovered balcony. I had to get rooms on another cruise line all together and the only rooms they stated were available together were all the way in the back in a crappy part of the ship. I had no choice but to book as I’m taking my mom on her first cruise. The agency knows we had to pay for double occupancy for my moms room and they never even tried talking to the cruise line to get us better rooms. Never followed up on anything. There was an email sent by the cruise line about upgrades and since we paid extra they could have requested from the cruise line to upgrade us, but they never bothered. I’ll stick with vacations to go. This is the edited version to respond to smartcruiser below. You guys have the information of the two things mixed up balcony on the 14th deck on carnival is not covered. Second no one told me or offered me insurance. No one told me they were non refundable. You guys didn’t do all you could what you did was send me a rude response. You could have spoken to the cruise line on my behalf. It was few days after I booked. Regardless there are a lot of reviews against you guys for poor customer service I’m not the only person. I don’t recommend your company because of your poor customer service. Btw the credit was 125 not 175 and you guys cost way more than vacations to go that’s why you guys even give out the credit. That’s all a marketing tactic not a favor to me or a courtesy credit that was given just to me. You offered no such thing. Now even more so I don’t recommend smartcruiser. I will be posting the same review everywhere. So according to you I’m getting 175 per cabin booked?? How come no one sent me any information to that change?? I only see 125 on my end plus your prices were at least 100 more than vacations to go. Please send me a direct email where it shows my credit that you are speaking of. There is no such thing as 175 dollars. The cruise on your site has dropped about 100 dollars from when I booked and when I booked the prices were way higher than other companies but it equaled out with the 125 dollars onboard credit which is a marketing tactic not a favor to me. Once again, you guys provided me with incorrect information about gratuity saying it will be 96 per person however, its way more. Never offered me insurance or explained anything. I stick to my review, poor customer service and even though now the prices on tour site dropped you never offered a credit as a courtesy. Poor poor customer service, extremely unsatisfactory. Thank you!
Review by NHunter Oladehinde2 months ago
Robert does a great job. i will always use Smart Cruiser
Review by KarenCroghan2 months ago
I have a great travel agent, Patti, with SmartCruiser. She has handled every weird thing I have come up with. It always works out and she goes above and beyond, even when I am being dense. I booked a shore excursion and then the stop at that port was canceled by the cruise line. I called in a panic and the customer service person was terrific (sorry I can't remember her name). I have nothing but high praise for the SmartCruiser personnel who have taken care of me.
Review by Vinil2 months ago
We have travelled on about 7-8 cruises and have made the reservations through Smartcruiser for all if them. Our agent Robert Weber finds the best deals and the best staterooms for our whole group.
Review by Angheluta Yankovoy2 months ago
We have used SmartCruiser on numerous occasions to book our trips. The staff is always knowledgeable and follows up with recommendations. We have had several issues once on board with credits which Smartcruiser was able to resolve quickly.
Review by Hwang Senthilkumaran2 months ago
Patti was awesome!
Review by Zshawn2 months ago
Smart Cruiser agent helped me about 90% my request, I am 90% happy with their help, but still something is missing, I required two rooms with queen bed, but I got twin beds in that rooms.
Review by TobyD2 months ago
the best online cruise page, they where very helpful. and the best of all , can’t find better prices.
Review by Chidori2 months ago
Good service prompt return calls, good deals nice to book thru.
Review by Deeh3 months ago
Very competent travel agents, they go out of their way to assure you get the suites in your cruise, and at the best price possibly.
I would recommend this agents to anyone, very pleased to deal with them
Review by WesDen3 months ago
Our travel planner, Kim Tuchek, was phenomenal!! She anticipated our needs and made brilliant suggestions that made our travel easy as well as memorable!!
Review by Classicr3 months ago
Every thing seems to be going smoothly to date. Please keep us advised of any changes on your end.
Review by ReesG3 months ago
For more than 8 years and 9 cruises booked, a very satisfied customer.
Review by Swaffham Almaarofi3 months ago
I found Smart Cruiser a few years ago through a bidding process. They always won my booking, so I started using them directly. Helpful website, easy to navigate. The agent I have now (Jennifer) is quick to respond, helpful, courteous and has a sense of humor. Will recommend Smart Cruiser to friends and family.
Review by Manusiu3 months ago
Have always had good service from Smartcruiser
Review by CherryC3 months ago
Smart Cruiser had the trip we were looking for.. At a good price, what else can one ask for..
Review by Sellaiya Angelucci3 months ago
Always great deals and prompt reactions by the staff. A pleasure to deal with them.
Also very handy to be able to check availability online.
Review by Nhlanhla3 months ago
We received great service and a great deal booking a cruise. All questions were answered and all issues resolved. Bob F did a great job for us.