Glasses arrived on time and in good condition. The product was however delivered from Shanghai which should be stated when placing the order. A certificate of authenticity would also be advantageous.
Review by Purplelore3 months ago
DON'T DO IT! IT'S A SCAM. A VERY BAD COMPANY WITH PRODUCTS FALSE PROMISES AND NO SERVICE AT ALL.
EVEN MONKEYS ARE SMARTER THEN THESE PEOPLE. I ORDERED GLASSES AND THEY CAME. . AFTHER THAT I WANTED MY MONEY BACK. TILL THE DAY OF TODAY I HAVEN'T GOT MY MONEY AND I'M BUSY FROM FEBRUARY.
THEY JUST DON'T WANT TO REFUNS MY MONEY. FROM THE NETHERLANDS TO USA EVERYWHERE THEY HAVE PROBLEMS AND ARE NOT A REGISTED COMPANY.
they will answer on this complaint with the following I think : we are very sory we sended you the refund to the bank That you send it from.
Well it's not my account so I'm still waiting!
Review by MengLing Septimius3 months ago
Ik heb een vraag over jullie Maui Jim brillen. Zijn deze echt 100% authentiek? Volgens Maui Jim zijn jullie namelijk geen dealer. Hoe kan dit?
Zie de reactie die ik ontving hieronder.
XXX (Maui Jim Sunglasses)
Aug 21, 2:26 PM CDT
Thank you for contacting Maui Jim! I'm very sorry, but SmartBuyGlasses is not an authorized online retailer for Maui Jim sunglasses. We are not able to guarantee that the products that they sell are authentic Maui Jim sunglasses.
I hope this information helps, but please let me know if you have any additional questions or concerns!
Maui Jim Digital Customer Service
Review by Bobby Knott3 months ago
I have orderd 2 frames for glasses on 20-07-2019 and i am still waiting for my goods i have contact them by mail but they say the courier was at your door but they where not able to deliver when i check the tracking no it is dropped to an parcel shop but i am not even notified where to pick up my parcel when it is about payment they need everything in advance and once it comes to delivery they will follow ther own rules i would never order anything here anymore this is very worst experience i ever had in online shopping
Review by SayedAbdullahShah4 months ago
Review by Zanine5 months ago
Correct service, good helpdesk when required.
Review by Annsofie5 months ago
Paid for glasses and received an error in n the website. Money left my account but no confirmation of my order or payment. Contacted via email several times as there is no phone number. I just want my refund!!! Please contact me immediately!
Review by Bafford Litho5 months ago
*** WARNING ***
THIS IS A SCAM
I ordered my sunglasses more than two months ago. Should be delivered in three weeks. Since then, I've got 5 automatic e-mails that the delivery is delayed. I've responded four times: no reaction at all.
It wouldn't surprise me if all the positive reviews are fake. Absolute scam
Review by Elany6 months ago
Excellent service, amazing range and pure quality.
I ordered multifocal lenses and multifocal glasses. There was an enormous amount of choice, from budget to luxury branded glasses for a friendly price. In terms of lenses I could choose from many brands. The ordering process was accurate, professional and easy. The advice for the type of glasses was very clear with explanation. The order went quickly and I was carefully informed by mail until delivery. My orders were delivered on time and excellent quality. In short: excellent! Next time I'll order here again. :)
Review by Getz Nevai6 months ago
On the website, they mentioned that they ship the order by DHL or FedEx. Unfortunately, they are not using a reliable delivery service. They are using other local services and will not get your order as you expected. You need personally follow-up with the post offices to find out where your order is. So keep it in mind that you need to be responsible for your order after you paid and if you don't receive the order forever don't be shocked because they are not following up with the delivery and your order might be sleeping somewhere on the way!!! Take this in your mind before putting the order.
Review by Deborah Wald7 months ago
Take a while for replying my email but everything was ok .
Thank u very much indeed!
Review by Avionna7 months ago
Glasses delivered in 3 weeks time, product as in web shop and came with accessories in good packaging. Outstanding service!
Review by Iras7 months ago
Three weeks ago I ordered a sunglasses and I’ve yet to receive it because they use unreliable delivery services.
After two weeks of not receiving my package I checked the tracking number online at DNJ and found out they’d tried to deliver the package at my address but because I wasn’t home they delivered it to a pick up parcel shop. They didn’t leave a note so I didn’t know they attempted to deliver and didn’t know at which shop they delivered it, so I had to call them (dpd) myself. They told me to visit all parcel shops in my area because they were unable to track the package. I went to three shops and my order wasn’t there. Called the delivery service again and they advised me to email smartbuyglasses. Emailed them and they gave me the address to the parcel shop. I went there and my package wasn’t there either.
I’ve emailed SBG a few times and it seems like they’re constantly one step behind. I called the delivery service a few times too but they can’t help me because I they say I don’t have the right tracking code. No one knows where my package is. This is costing me a lot of time and money and honestly I doubt if my package was ever send to me.
Review by Kildare7 months ago
Fast delivery and beautiful glasses!
Review by Aldemar8 months ago
I recive the flash blue lenses mirror sunglasses ray ban aviator , lovely good price the best . Thanks smartbuy team !!!
Review by Nisheta Pagter8 months ago
Never received the glasses I ordered and paid; nor did I receive any reaction on the emails (complaints) I sent.
Review by Butalal Ritola9 months ago
My last purchase with Smartbuyglasses is my LAST. They delivered my glasses to the wrong address. I never received the glasses. I've been waiting for the glasses for more than a month! I contacted them by email and phone several times, and they were not able to solve my issue. Even after confirming that the signature and address on the courier's proof of delivery was not my own, they still made me wait instead of solving the issue by sending me what I paid for.
Review by BabeTotem Peregoy9 months ago
my order has been send the day after i ordered,i recieved my glasses in 5 days that is super fast
Review by Priyank9 months ago
Good glasses, quick delivery!
The cheapest glasses I do not recommend but glasses frame (montuur) itself is great.
Review by Kinzey9 months ago
quick delivery! exacly as ordered
Review by Inba9 months ago
Ordered my second pair of glasses. Extravagant ones, white, Tom Ford. I love them and they are perfect! Thanks again! I ordered the 23 of March and received them today, 9th of April. Speedy and great!
Review by Bafford10 months ago
Good prices. Amazing services.
Excelente in everything.
Review by Saugat10 months ago
Superb website and services. I specifically like their detailed descriptions of the framework, it is easy to compare these with your own frames/glasses. Great collection and the customer service is promptly in replying. Delivery is quite fast
Review by Zarae10 months ago
Excellent quality and post purchase services. Recommend.
Review by Eliodoro10 months ago
I placed an order 3 days ago and I haven’t still received the confirmation email. I contacted customer service and they say they have sent it but I have received nothing. The exact same thing happened last time I placed an order with them and it took me almost 2 WEEKS to get a refund. Where is my confirmation email?