It's unusual these days to get truly awful customer service. Smallflower is apparently just playing at online sales, they're not serious.
I've written three times over several days: twice using their normal email address and once via the website form -- no reply or acknowledgement whatsoever.
Tried to place an $80 order with "free" shipping (advertised) but the website was adding another $8+ for shipping.
Apparently an $80 order from a repeat customer isn't worth Smallflower's attention.
Review by CustomerChrissie Asgharvich5 months ago
Website offered "free" shipping on orders of $75 or more. I tried to place an order for $80+ but the check-out page added a fee of $8.65 (or so) for shipping.
Send an email to the company to ask what the problem was and after two days had not received any reply. Sent a second inquiry today.
Review by LaQueta10 months ago
The site was advertising free 2-day shipping on orders over $100. I placed an order of over $350 on December 18th. I got a shipping notification that UPS received the shipment information on December 19th and that my order was not to be delivered until December 29th!!!!!!!!!!!!!
10 days after my order certainly not 2 days. And it was a Christmas present. I contacted customer support and was told that it was my fault, that I had not chosen the expedited shipping. I made the "assumption" that it was a given since there were no instructions either on the front page nor on the order page to make sure that I chose the right option. Stupid me.
I should have used Amazon. I won't make this mistake again.
Review by Sharylee Luenz1 year ago
Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble with unpacked shipment. No Styrofoam or protective barrier for shipping.
Review by Ehan1 year ago
Placed an order Wednesday, March 21, 2018 @ Noon. It is Saturday, March 24, 2018 & order still has not arrived. Called Customer Service @ Smallflower & they stated shipping had been delayed due to weather conditions. I told the CS rep that I paid extra to have this shipment delivered. Stated should receive by Wednesday, March 28th. A week later. The S&H certainly needs to be improved. I will not shop @ this place again. Extremely poor Turn Around Time. E.T. Weathers
Review by Krs2 years ago
Like the products, reciews, pricing and shipments arrive quickly.
Review by Scrotie Egelund2 years ago
I purchased a few products from Germany and am pleased with the products AND with the excellent packaging. Thanks Smallflower!
Review by Chaelen2 years ago
I am never disappointed when I order any product from Smallflower. I enjoy the abundant selection of scents.
Review by Sanddra2 years ago
It was easy to find the product I wanted, easy to navigate Smallflower's online order system, and the package arrived very promptly. I would certainly order from Smallflower again.
Review by Nigelwaite2 years ago
Anything unusual, they have it. Shipping is quick!
Review by Quoneitha2 years ago
I was very happy to be able to order a few things from Germany. Small flower made this possible. Ordering was easy and the package came very quickly. Birgit
Review by Lereatha Cifuentes2 years ago
I'm impressed with your good service and good products.
Review by Adaire2 years ago
For literally years, I have searched for the perfect Linden fragrance, and Provence Santé's Linden Eau Toilette is absolutely.....well, it is just simply perfect, and the price makes me smile. In addition to the Linden, I ordered Yardley's English Rose. While it's scent is pleasant enough, it's more like a rose water and I prefer a stronger fragrance; nevertheless, I am quite pleased with both purchases. I'd like to note that when I first placed an order with Smallflower for the Linden, I was notified right away that my account would be credited as the company needed to restock the product, which is no surprise as I have no doubt it's a favorite of many folks. From my experiences dealing with online company's, Smallflower stands out when it comes to integrity and very nice products.
Review by Hallett2 years ago
Have been very happy with the results using the King Kone candles. We have used many different kinds and these are the best!
Review by Maroje2 years ago
It is so nice to deal with a honest company! Thank you!
Review by Samudra2 years ago
Smallflower carries some of the brands that I've been using for years like Avene and Outremer. They carry a lot of natural products for sensitive skin and old fashioned brands like 4711. Great place to find affordable, high-quality beauty products.
Review by Bacskai2 years ago
PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (old men's peeing problems). This stuff is pleasant-tasting (I put it in my coffee.) and works like a charm.
DELIVERY: I used to go to Merz Apothecary to pick it up, but now I usually order it online. They have a good modern web site which tracks delivery very well. No problems. It arrived earlier than expected.
Keep it up, Merz!
Review by Audion Forgrave2 years ago
It was a pleasure dealing with your staff (he even talked German!)
and the execution from ordering to delivering was flawless. Congrats!!
Review by THNg2 years ago
I love all the products & purchased. All items were delivered very quickly.
Review by Elizalde2 years ago
Always a speedy and timely delivery on quality merchandise. THANK YOU!
Review by MtBikerMama Indratjuatja2 years ago
Atrix and Kamil handcreams are great quality. Arrived on time. These are the type of handcreams my grandmother and mother used and I while growiong up in Europe, difficult to find here in the US. They are just better quality and really make skin on hands softer and protect them better then regular hand creams we can buy in any supermarket.
Review by JudyNJ2 years ago
Good products so far.
Review by Restored2 years ago
Was very excited to find Smallflower and even more excited to be able to purchase items I had been looking for from Germany. The items purchased came in just a couple of days. Very satisfied and will be purchasing again and would recommend Smallfloower.
Review by Mrdata Contr2 years ago
Smallflower delivered a fabulous product at a significantly less expensive than any competitor. In addition- the shipment arrived in three days - there was no extra shipping fees for this level of service. I have already shared the Smallflowe website with a number of friends. This is why my go-to website.
Review by Pornnapa Feinauer2 years ago
Each of my purchases from Smallflower has been delivered quickly, has been a quality product, and has been exactly as described on the site. For these reasons, I'm a returning customer and recommend Smallflower to friends and family.