Changed over to sky from vodaphone 3 days ago wish I hadn't bothered, still waiting for my old number to be transferred, so been unable to receive calls or texts for last 3 days, all emails sent not been replied to, BE AWARE !!
Review by Xins Morazzani1 month ago
Sky are a f**king disgrace, have owned a phone for almost 2 months now and haven't been able to receive calls or texts. Problem still not resolved after countless phonecalls with sky trying to sort it. They are now asking me for evidence as if I'm lying? Couldn't give them no stars so 1 star will do
Review by Kirtland1 month ago
I was sent a faulty phone which started giving trouble only two days after I activated it. In two months, I had to change sim four times. Customer service people refused to take any responsibility whatsoever and asked me to contact the manufacturer Huawei. Appalling customer service. Everyone should avoid sky mobile. It happens when a TV company starts mobile service.
Review by Mandiip2 months ago
We came to the point of the contract where it was time to upgrade. Sky sent e-mail to upgrade online via the e-mail which I did, seemed pretty straightforward. Received our phones transferred data etc which is always time consuming but no problem. Had our phones for 2 days noticed that my predicted Bill had more than doubled! Called sky mobile who told me I'd added 2 phones to my account rather than upgraded. I explained that I'd upgraded via the e-mail and answered the relevant questions relating to the old phones, to which he replied perhaps you did it wrong...already fuming I nearly told him where to go! Passed to another person who again told me I'd did it wrong, explained all over again and told her I didn't need 4 phones! Passed onto another person... had to cancel the new phones and Sims. To top it of she then told me I wasn't the first person to have problems upgrading on line! She'd reported it but nothing had been done! So I've had to transfer everything back to the old phones to send the new ones back. What a mess. Will let the contract expire and go elsewhere.
Review by Zeniece2 months ago
Customer service rubbish.
Review by Faberino2 months ago
Got sim only contract, pleased with service in UK but go abroad and
it's a total dead loss, everyone's getting off the flight chatting away except if you're with Sky mobile it takes 2 days to get a signal if at all which leaves you totally abandoned, I take a spare phone with a EE sim. For a company the size of Sky it's just not good enough.
Review by Aily Luzze2 months ago
Shocking firm ! they butchered my iphone X and super glued the screen back on after 'cleaning' the microphone out due to fluff in it. took to my local repair shop and replaced microphone as been damaged and renew the screen because it had been glued by these butchers.
Review by Njett2 months ago
Do not send phone for trade in . Sent a perfect pixel 3a and they rejected it sent it back with screen cracked, I don’t know what they did to it but it was perfect when sent
Review by Malekera3 months ago
i wanted to sell my iphoneSE to back to sky in a sky trade in i was sending two phones back at the same time , and they got mixed up , the iphoneSE and the huawei mate pro 20 , they have sold the huawei mate pro 20 , instead of the iphoneSE they say they have a system in place that if the wrong phone is sent they will send it back in my case the wrong phone was sent , and it did not get sent back to me , so i no longer have this phone and they still are trying to change me 700 pounds for something i dont own and something they have sold on without my permission , the original sale was for the iphone SE very clearly worth 35 pounds in a the picture i sent them , so they have sold on a phone i did not give them any authority to sell and now are refusing to believe thats the one i was selling and now are expecting me to pay 700 pounds which now is a sum total of 2 phones worth 1400 only one of which i have in my possession and they are trying to charge me for there mistake , i cannot pay this amount of money , they then said i had to confirm or deny this action and i did neither so without my permission has sold a phone worth 700 pounds and now charging me for it i do not have this phone in my possession i have sent it to them back they have said it got sent to the wrong department and in this case the phone i sent back was only 2 days old , and they are refusing to understand , will not take this off my bill and so i will be paying an extra 20 pounds a month for there mistake
Review by Stevic3 months ago
Ok so decided to bite the bullet and go with Sky for a new mobile and credit where credit is due the ordering process was easy and quick. Got texts to say it was being delivered and then it was delivered to the wrong address and wrong name! This I told shouldn't have happened as it needed to be signed by someone with the same surname as me at the correct address.
Contacted to be told it will be investigated by a special team and they will be in contact within 2 hours, guess what no call! Rang and told that it could be 3 to 5 days for this to be investigated but someone would call me back today, guess what no one called.
Chased again today to be told that is was still hadn't been investigated and that a callback is scheduled for tomorrow.
To say my patience is being pushed to the limit is an understatement and I wish I had never decided on SKY mobile
Review by Mdkiff3 months ago
I have given 2 stars just because the chap I last dealt with was very sweet.
I’m not one to moan, or be one of them silly people who just enjoy moaning about every little thing.. I have to much of a life for that.
But on this occasion I thought I best say something to help others out if it happens to them.
I needed a new phone, with my last one from EE having come to an end. I wanted to switch from EE as in my personal opinion they have gone down hill since the demise of Orange and T-mobile.
So I went to Sky, done some research and thought they sounded decent. I went though the contract process paid upfront some of the price and got the IPhone 8.. signed the credit agreement etc etc on the Friday. On the Monday the phone arrived.. (5 stars for delivery there)
I opened the phone and put the sim in, then it went wrong.. the sim didn’t work.
I called Sky and after nearly an hour of absolute confusion by the call centre I was passed to the sinister sounding “back office”.. I was informed by a chap, who was already on the defence most likely because of the job of giving out bad news to people all day, that I should have never received the phone. In fact I had been declined.
Declined even though I had signed the credit agreement..
The man said he would see if Sky would honour the contract and I would receive a call back the next day.. tbh by this point I just didn’t trust them and wanted rid of them. They never called the next day.. and the IPhone 8 was just sitting there, new and shiney, whilst I was trying to nurse my iPhone 6 in its last days of life - that just made me feel worse.
Anyway, Sky never called.. so I called them. As tempting as it was to keep the phone I’m sure down the line Sky would send me some sort of
Computer generated threat letter. So I called them, and again an hour of utter confusion in the call centre.. worse then the first time. No one could find my account, who I was etc etc. In my head I was thinking if the shoe was on the other foot I would have been bombarded by demand letters now.
So I have returned to the “back office” and a blunt man tells me “we can’t honour it we wouldn’t do that, you have 14 days to return it”
By this point I have already been approved by O2 for the IPhone XR at a much better price.. so I wasn’t overly bothered.. they sent a pre paid envelop to send it back.. I just had to now find time to go to the post office and send it. It would have been nice for Sky to send at least a courier to pick it up.
Now the refund. It’s been over 14 days and still no refund.. NOW this is what pisses me off.. I send that phone back within 3 days, something that was their error, on which I had to travel nearly 20 minutes to the nearest post office. But they can’t simply press transfer on their system within 14 days. Absolute liberty.
I called them.. once again the message making an excuse as to why you should use the useless website and not hold (trying to fob you off) and then the confusion my the call centre staff about my call.
Though when I got though to the “back office” (now on first name terms with them) I spoke to a very pleasant chap.. sounded rather handsome and witty, which I appreciate. He dealt with me quickly and got the refund done (proof that 14 days is a rule with exception)
He is the only reason I didn’t give Sky one star.. so well done you.
I hope that this helps the next person it happens to. If that’s you.. just return the phone and get a refund.. they will be more trouble then worth.
Review by Atau Jonme3 months ago
It's second time the SIM from SKY stopped working in 5 mths period (we have 4 phones with them and it happened on 3 of them) - no signal on the phone anywhere, so couldn't make/receive phone calls or texts. They didn't want to admit it was the sim card issue and were telling us that it's a phone problem or local mast temporary issue. When they finally agreed to exchange the sim and the problem was solved by that, they did not want to refund nearly 2 months we were unable to use the phone.
Their customer service is disgusting. We're switching to another provider now. SKY provider are liars, their services are terrible. There's NOTHING good about them!
I suggest STAY AEAY FROM THEM!!!!
Review by Morwen Radravu3 months ago
I decided to take out a new contract with Sky. Got an iPhone 6S and 2Gb, unlimited calls and texts for £14. Sounds great- too good to be true?? It was. Phone arrived with SIM, PAC number activated. Unfortunately....... no service. After 2 hours worth of calls (chargeable) and an hour on Chat (which is the worst experience in the world - brain numbing, far from realtime and apparently designed to fit around your life - NOT!!!) Apparently need a new iPhone. Need to return the current one and wait on a replacement. That means an estimated 1 week with no phone as this can't be done simultaneously. Customer Service - I think not!! Please save yourself the grief. Cheap doesn't mean good. Waiting to cancel my Sky TV and Broadband asap. Alison Cathcart
Review by Updesh Blagoe3 months ago
My S6 could no longer be charged, and so I decided to take a contract phone, and turned to Sky, being an existing customer. I love my Galaxy a70, and found the process to be completely easy. My phone was delivered the next day, and I have had no problems with reception, up to this point.
Review by Davanti Netsch4 months ago
dont understand all the negs here
switched to sky mobile 5mths ago'
the run on the 02 network
my bill is 6 pound a mth every month with no variation on that price
i have unlimited calls ,unlimted texts and 1 gb of data
i cant understand why people pay high phone charges
i use my phone a lot but i do most of my internet use on my laptop
i have better things to do than to be stuck on the internet on my phone when im out and about.i had my own iphone and am on a sim only deal.dont even notice the money going out of my account.also they roll over unused data in to a piggy bank with three year expiry.totally happy with sky thus far and not breaking the bank
Review by Daylene4 months ago
We ordered a SKY mobile - iPhone XS. Since we got it we have had dreadful signal and connectivity problems. We complained to SKY and spent hours on phone with tech eng on software. This did not fix the problem. They then decided I needed a new SIM card - this did not fix problem. They then blamed the area and house I was living in. I pointed out that SKY use the O2 network and my husband is on O2 and was not experiencing the same problems. Eventually they asked me to send the phone back to be assessed at my expense postage wise. This would have left me without a phone for (by their timescales) 14-28 days. Apparently 5-7 days for the phone to get to them by post, up to 14 days to assess and either repair or replace and then 5-7 for it to be returned to me. I said this was not reasonable and not in line with their competitors. Sky said they have no high street stores and so it takes longer. I pointed out that I suffer from a vestibular problem (balance) low vision in one eye and I am prone to falls and therefore with this disability I need my phone and cannot be without it. If I fall as I have before and have to go to hospital (fractured wrist and hand on one occasion, concussion on two other occasions) I need to be able to call for help.
I suggested as some of their competitors do, that in light of the fact I have a disability, which is to send a courier to do a straight swap at the door. Sky refused to do this and their suggestions involved me making a 4 hour round trip at my time and expense to an Apple Store in Sheffield followed by a similar suggestion for me to make a 2 and a half hour round trip to Leicester m. When I said this was not fair and that they had supplied me with a faulty product they threatened me me by saying my alternative was that I could go to deadlock but if I did I would be stuck for months with a faulty phone and they would be unable to do anything. I asked them to escalate my complaint and they just deadlocked it. After months of struggling to get them to communicate or return calls they quickly sent a deadlock email and refused to communicate further telling me to go to CICASS.
Worried at the prospect of being stuck with a faulty phone for months and months, I threw myself on the mercy of amazing Apple who did help! They arranged for me to take the phone to a KRCS in my local town where it was assessed on the spot and replaced as it had a faulty internal antennae. Problem largely solved although the signal was still not great or as advertised it was passable.
In the meantime I move house. My new area again shows excellent coverage inside and outside my house on the SKY website. I struggle however to get ANY signal at all in my local area and calls constantly drop or do not connect. I have provided numerous details and examples and SKY agree there is a problem but are not offering explanation or resolution. This has been going on for weeks and weeks. They do not return calls and I am constantly having to ring them. I get through to customer service who cannot apparently (for a communications company) connect to the office investigating and simply promise me a call back I never get. When in complete exasperation yesterday I said I was not prepared to wait yet another 24 hours they threatened again to deadlock. Promised call today has not been returned. All calls have to be made on WiFi assist which completely drains my battery. I cannot use my data or connect to anything either as I cannot stay connected to wifi. It just drops out all the time. I cannot get 3G or 2G let alone 4G.
I am literally at my wits end and SKY are just not resolving the issue or offering any explanation. I have given them numerous examples as requested and they consistently do not call back as promised. Every time I leave it for a few days and end up calling them back. They apologise and say someone should have called back and then say they will email the other department and get them to call me as they cannot call them direct or connect me. When I say that is not good enough they threaten me with deadlock again.
The stress is making me ill and I have spent hours phoning them and on hold. I am just going in circles. Every time I ring I am back at square one trying to get through customer service! My husband is on O2, the network they piggy back and, apart from one black spot driving onto our town, he has no problems.
Review by Diptendu Crothes4 months ago
Very poor service from Sky we wanted to do a phone swap for our daughter so we did the swap out option we swapped her iphone 6 for 7 sent the 6 back in as requested. They gave us aprice of £80 online for the old phone but then this reduced to £48 but daughter already had new phone, they said contact us within 5 working days or by 27th August to approve new phone swap price which we did I called on 27th August they said no its only up to midnight on 26th august i said the email doesnt say that plus it says within 5 working days which it was , so they had returned the old phone on the 5th working day which meant we didnt get the value of the old phone and we now have 2 contracts for 2 devices due to their faukt and not keeping to their own timeframes - called sky very unhelpful - disgusting service DO NOT USE THIS SERVICE
Review by Moammar5 months ago
Thank you another problem solved with
Patience and courtesy
Review by Téana5 months ago
Avoid at all cost!! Come to the near end of my contract and wanted to leave early. Phoned sky after hours of waiting I spoke to an advisor who told me that there would be a charge to finish contract early and I said thats fine please cancel and send me a final bill. I then also sent an email backing up the conversation in which I had a response to say it had been cancelled. Then a letter was sent from sky saying I had late payment charges and a threatening court action.
I contacted sky who advised my sim deal had been cancelled and not the phone. To cut a long story short and many emails sky are refusing to send me a final bill for me to pay in full to get rid of them and are adding late payment charges for non payment of a bill I havent recieved. What they are pushing for is for me call them so I have no back up of the conversation and are refusing to end my mobile contract. Never ever going back to sky and have cancelled tv etc with them also.
Review by Sappho Zahnstecher5 months ago
Order a mobile phone from Sky, Dpd attempt delivery, not home because of work. Dpd or Sky offer no alternative but to take a day off work and wait in, so phone is returned back to Sky. Order cancelled, everyone's time wasted. It seems Sky are unable to fulfill ever the most basic of transactions. Awful service throughout. Call the upgrade number and they answer instantly, call the complaints number and you be on hold all evening. Only interested when they are taking your money.
Review by Tiyanla Choson5 months ago
Made an order for sim only yesterday, everything was fine and received an email saying someone would contact me. Got a phone call 20 minutes later, which I answered but could not hear anything so hung up after about 10 seconds. 3 minutes later I got a cancellation email. This morning I ring up to try and get it sorted, was told as my ordered was cancelled by them and a note was left on my account, I will not be able to get any services from them, even if I create a new account. I have excellent credit and have never missed a payment/have no debts so I’ll move along to a better provider, thanks Sky!
Review by RayMAP5 months ago
Sky Mobile is a joke! They are promoting that you are able to ring and text within EU, however they are saving money with not arranging contracts with the local providers! When I rang local provider why I cannot make a phone calls, they said that Sky Mobile do not have a contract with them as they need to pay, but they are saving money. So... They are liars who are promoting wrong information on their website. They lie and lie and lie when you ring their customer service, they keep promising to resolve it, but never do. Avoid them!!!
Review by Gusto Monksfield5 months ago
Giving even 1 star is too generous. Had an A8 mobile phone through sky on 30 month contract and also purchased a hard wallet case from them to protect the phone etc, after 7 months pink line appears down the middle for no reason what so ever, phone is immaculate and very well looked after, rang sky they said I needed to send it in for repair, after couple of days they rang me and said would cost £123 because it wasn't covered by their warranty, I do not understand how they have the power to just say not covered under warranty, the phone is faulty but they are not interested. I feel frustrated and very let down by sky but they dont care about that either. I will never take another mobile phone through them again and I will warn anyone that I can about their shocking disgusting service.
Review by PetroGrubyak Klaka5 months ago
joined sky mobile in may 2019, was getting normal service. Since 15 July 2019 getting no network, cant receive or send any calls or text messages, no data at all. Been calling everyday and checking online for connection, no help at all. Been told that their mast near my postcode is weak so no signal. i have checked in differnt postcodes its the same issue. no time schedule for when connection to start. even asked for terminating contract as NO SERVICE AT ALL available. was told that i cannot do that and have to pay until April 2020. they do not want to listen to us and even asked for Manager or Superior, no one is avaible to speak to. I Suggest NO ONE I REPEAT NO ONE SHOULD JOIN SKY MOBILE
Review by Bhagavathula5 months ago
I moved from Tesco mobile (who have always been a great provider) to Sky as their £6 monthly sim only deal was a good offer. What a mistake!
My number was ported over from Tesco over a week ago, since then i have not been able to receive any incomming texts or calls, i can only make outgoing. The customer service i have received as a new customer has been terrible...i am still no closer to a resolution and the attitude from Sky is attrotious.
Constantly being blocked from esculating the problem and no responce to emails
AVOID, YOU WILL REGRET ANY MOVE TO SKY MOBILE