Awful awful untrustworthy parasites. Similar experience to other reviewers (wish I’d read them before I contacted this cheating, lying company). They took a deposit and kept my card details (unbeknown to me!!), turned up late, disappeared for 2 hours to get the tools he needed (they knew the job - why didn’t they have the tools with them??) and did not finish the job in time because he still didn’t have all the tools he needed! So came back next day and promised it would only take a little while. I phoned up to pay the remaining amount for a day’s labour (pay for 6 hours, get them for 8, as stated on their website) A few days later I noticed a further £200+ had been taken from my account without my knowledge or permission!!! They insisted they had done an extra 3 hours work. Which was not the case, even if they did include the 2 hours the guy disappeared for! It’s not my fault or responsibility that he turned up to a job with no tools!
Absolute scum. DO NOT USE THIS COMPANY.
Review by Jeanomar7 months ago
Based on our experiences, I would advise you NEVER to use this company. We wanted some heating pipes boxed in, some lights taken down and a new plug socket. The man they sent took close to EIGHT hours to box in the pipes and was not Part B qualified so could not do the new socket. The man admitted he was not a qualified electrician but we were still charged the electrian’s rate because we had asked for an electrician!!! Their website clearly states that if you have the engineer for 8 hours, you only pay for 6. We were charged for the full 8 hours because apparently 'you have to book the day rate in advance'. It does not say this anywhere on their website or literature!! The following day, they took £859.33 from my bank without any warning – it was sheer luck that I had that much in my account! They also charged me twice for the pre-payment fee and despite admitting that this was an error, my money has still not been returned. I have written repeatedly to the company outlining my issues and have still to receive a satisfactory response.
Review by KillWil Cuvelier8 months ago
Awful experience! Would never use this service again - Be aware they can and do charge you whatever they want. Doesn’t matter how long the workers are on site, they will charge you double!! When I questioned why I’m being charged for over 2hrs that the man was not even at my property, the reply was “We have nothing further to add on the matter!”
Once you have left a deposit, they keep your card details and will take what they want! There is no room for dispute!
Plenty of other companies out there that I’ve never had this problem with, my advise would be to look around for someone else and avoid Skilled Handman like the plague!
Review by Agneta8 months ago
I used this Company recently and was pleasantly surprised. I asked them to set up flat pack furniture for my daughter's bedroom, put up shelves and paint. They did a good job. Some parts were missing from the flat pack. When i got the parts they came back quickly and sorted it out. Will use again.
Review by Shyo Bizios9 months ago
Manj was very helpful
Booked service to help with tiling and to assemble some chest of drwaers, manj arrived on time and was very clean and quick
excellent service and very reasonable price
Would highly recommend this handyman
Review by Macih9 months ago
Very efficient service
Thanks for whole team for meetingadt minute booking very friendly and trustworthy people
Review by Candeece9 months ago
Complete rip off. Quick to take all the money. 3 hours to change a bathroom sink waste! Do not give them your credit card detail. Always use someone you know. Avoid this bunch of thieves.
Review by Nitrofski10 months ago
Highly recommended used there services very happy with there professional way of working . Technician Manj came on site did the work up to standard very perfessionaly will definitely use for future and highly recommend.
Review by ShelleyandJoe Breninger10 months ago
Booked a call out for an engineer to come and look at my heating as not working. Once booked, although a date was provided for a booking the company did not communicate a time of attendance ie either AM/PM. A representative of the company arrived on the day, advised that he was not the appropriate person but had been sent to take a picture of the boiler. He spent 5 minutes doing this and before he left as I asked him, what now. I was advised a skilled engineer would visit the premises. At 14:00 hours I chased and was advised that someone would call me back, no calls returned. I chased again at 15:30 hours, again told someone would return my call. This time I did have a call back, advising me that they have ordered the parts and that it would arrive Monday or Tuesday. The said part was ordered on the basis of a photo taken at a cost of a call out. When I tried to question the basis of this rationale and not conferring with the customer, the called turned quite rude and eventually put the phone down
Review by SGav10 months ago
Fantastic- Jimmy assessed the problems and fixed everything quickly and professionally. Would definitely recommend.
Review by Hotkarl11 months ago
DO NOT USE SKILLED Handyman Services.
They've failed to attend on their scheduled appointment. Took time off works to meet the engineer at home, he didn't turn up nor did I get any phone call to be informed of this. I phoned them to express my disappointment and asked for a refund, I had to wait for three weeks and start a court case for the refund to be made.
Stay away from them.
Review by Habou11 months ago
Manj was really friendly and helpful and sorted our issues out quickly and efficiently.
Review by SueEwer11 months ago
Absolutely awful experience and very shady people. Booked a service based on the expectation communicated to me. Needless to say expectation and reality were very, very far apart. What was supposed to take 1 day took 3 days and they didn’t even deliver on what was promised not they did they show up on day 3. Literally every day there was some sort of issue. Very quick to take your money but try getting a refund for them not showing up and you’ll see what these people are really about. Also, and more worryingly, my wife has “lost” valuables following their arrival. I will be reporting to them to the police and also raising a dispute regarding the refund.
Review by Ohas11 months ago
i am really pleased with the quality of service from James at Skilled Handyman. He was friendly and polite but most importantly got all the jobs done quickly and easily. I couldn’t recommend a better handyman
Review by Keeli11 months ago
James completed a number of jobs around the house in an hour. He's done a very good job in getting the task done. Very friendly, yet he maintained professionalism all throughout the job. He's definitely an asset to this company and whose example should be followed by others in the trade.
Review by RosieF Turnow1 year ago
I will use Skilled Handyman never again. I would expect people of their trade to come in a van with basic tools and fixings present, and only in exceptional cases leaving to buy something. The guy did not have a standard filler with him, was absent for more than an hour, chatted all the way in a relaxed manner and eventually charged me for four hours work, where he actually worked at most 2 hours or less in total. Outrageous.
Review by Wania1 year ago
Do not use this service!
I called to book in to have several jobs completed at my flat, all requiring either a handyman or an electrician, I explained in detail on booking the scope of the jobs and was told that one person for one day would be sufficient and that if they completed the job earlier they would revert to charging for the hourly rate. On booking my debit card was charged £160 by way of deposit.
The handyman arrived 10 minutes late and proceeded to talk a lot about what he needed to do, rather than getting on and doing it. He then disappeared for 2 hours to go and get supplies, from a local hardware shop less than 15 mins away from my property- most of which were not actually used for the job. On his return he completed one of the jobs inside, it was then too dark for him to continue working outside on the other jobs so he finished at 3pm and said he’d come back on Sunday. I signed the works order for that day and was then immediately charged for the day but wasn’t credited the £160 previously charged. Although I felt like I was being taken advantage of, and in hindsight shouldn't have proceeded, I agreed to the handyman coming back on Sunday- at increased rates- to complete the job as I had already taken one day off work.
Having agreed that he would arrive at 10am on Sunday I called at 10.15am to find out where he was, apparently stuck in traffic but would be with me in 20 minutes – the onus was on me to contact him. I then received a call 30 minutes later saying that due to a personal issue he wouldn’t be able to make it that day. I checked my bank account later that day and immediately saw that they had debited my account £525 for work that wasn’t carried out and that I hadn’t authorized them to take payment for.
Almost 3 weeks later I have only just had the money returned to me in full. I have called on several occasions and been assured that it is in hand, leave it for 24 hours, send an email and still continue to get nowhere. How skilled handyman can operate in this way is outrageous and totally unethical.
I cannot express enough how much stress and inconvenience this company has caused me and hope that no one ever has to go through that again, I will be reporting them to Trading Standards.
Review by MelaniePurcell1 year ago
James did a really good job. I had several bits and pieces that needed doing and he did them all quickly and to a high standard
Review by MacBook Mettos1 year ago
They were very helpful polite and quick
Review by Nickooooo1 year ago
James was neat, fast, professional - great job!!
Review by AmyMaries1 year ago
James did a FANTASTIC job !! Loved his personality, his opinions and ideas for my new place too 🙌🏾
Review by Tyreeq Pismenyy1 year ago
I have just paid £240 to have 4 rollers blinds hung. I feel disappointed because I felt they omitted vat in the original quote so their charge out was £78 per hour and not £65 as I had thought. Maybe my oversight. However, I wasn't around when they did the work and I returned to find all the blinds were hung up backwards. A real pain in the neck for such a lot of money.
Review by Ebola1 year ago
I was very impressed with being kept up to date with everything, the phone calls from Andy and the friendliness. Would not hesitate in recommending to anyone.
Thank you James and Andy
Review by DKuper Ventskevich1 year ago
From the initial email from me requesting work to be done to the courteous follow up phone calls and competition of the work I was very happy. Extremely.
Review by Shreyan Sturrus1 year ago
Skilled Handyman Services provided a high standard of work which was priced at a very reasonable hourly rate. James quickly identified what had caused our shower and kitchen tap to malfunction and provided the solution. We are very satisfied.