I moved from Pennsylvania to South Carolina and hit traffic delays along the way. Reuben, the coordinator, called the morning of my scheduled unload to confirm all was ago. I told him I might be on the late end of the hour window I had been given for my movers to arrive. He kept in touch with me along the way and had them waiting for me when I pulled in. Anthony and James were wonderful - attentive, careful, knowledgeable, personable. My money was well spent. I not only look forward to moving my belongings out of storage, but having Anthony and James back to do it will be icing on my cake!
Review by Siani2 months ago
Scheduled arrival for 2 laborers was 2pm to 4pm. Workers arrived 3.5 hours later. Found out contract labor subs called at 6pm to schedule same day. Poor communication on SML part.
Review by Corcea2 months ago
Straight forward pricing?? No. Wanting some help loading my furniture on a truck and unloading it (I'm a single mom). I would rent the truck and drive it. I'm moving a whopping 20 blocks. They gave me 3 different price estimates...2 online and one when I called. No appliances, no pianos. Still can't get them under $300. Price gouge much?
Review by Turruncu3 months ago
Still waiting for SML to resolve a damage claim. Be careful with this company. Hired three movers and only two showed for the first hour. All were to have equipment, only one did. Damage to walls and furniture was extensive. Claim process very precise with photos and time limits. No resolution or call back for two weeks. Final payment placed in contention with Visa. A long process but I intend to prevail.
Review by Flobow Burzio3 months ago
Great movers. Very nice and professional
Review by Jatun3 months ago
They were on time and very professional.
Review by Gerro3 months ago
Used SML to load a uhaul in Houston to move my son back home. Super quick, super efficient, very friendly, polite and professional. Showed up on time, made sure there was nothing else that needed to be loaded before they left. Two days later, used SML to unload a different uhaul in San Antonio as my daughter was moving for college. Same exact experience! On time, professional, friendly- also both times, very careful with our things. Highly recommend! Also I personally liked the phone call before they got there, the phone call while they were there to make sure everything was going ok, they emailed my receipt and followed up with their service by email as well.
Review by Christavo3 months ago
The packers in Virginia were on time as expected, top of the window of time we had, and did an outstanding job loading everything we had arranged to go on the rental truck. They wrapped the fragile pieces very carefully in the wrap we provided and were quick, efficient, responsive and friendly, getting everything on the truck in the time allotted, very carefully arranged. The unpackers in Florida were not on site at the beginning of the window allotted to us. A call to SML gave us the new information that they were to be expected at any time in the two-hour window, not at the start of it, and not what we expected. They did show up, three this time, and were efficient in moving everything where we wanted it, very carefully done.
Review by Sodacon3 months ago
I was extremely pleased with the 4 helpers who came on time, did not stop trips back & forth to the truck. They were polite, efficient, listened to us suggest rooms for my boxes & furniture. They were very good in deed. Thank you for all their help!!😀👍
Review by Arnetta3 months ago
Review by Jubed3 months ago
Good job guys!
Review by Loadinng Marquicias3 months ago
The guys did a great job. Unfortunately a leather sofa suffered some damage, and some other items, but other than that we were pleased.
Review by Getting3 months ago
Very responsive and were able to make a same-day change all with a positive attitude. Great customer service!
Review by Bummerino Tamburlini3 months ago
Ryan and christ were fabulous.
Review by MicroPharm4 months ago
Great job, 2 guys,very efficient, quick work.
Review by Reeb4 months ago
Great guys. On time. Excellent.
Review by JasmineR4 months ago
I contracted for a move from fort Myers fla. to Knoxville Tn . Your company rep cancelled the labor without my consent or cause and then tried unrealistic excuses to cover up the mistake. I could understand mistakes but not this ! I would never rely on your service again or recommend it
Review by SdMchanic4 months ago
SML was on time and very professional.
Review by Truckin Rubaya4 months ago
I was extremely disappointed in the service we received. The booking person recommended 2 people when I needed 3 and gave me the wrong information regarding including move time vs trip charge that ended up costing me more. On the day of the move, they showed up an hour and a half late. The lead mover was experienced but his helper is brand new. That person walked like he was in quicksand (not so quick) and we were already late starting the day. I had to move half of the boxes to the truck myself because if I hadn't, it would have cost me several hundred dollars more. It seemed like I was the only person moving with any sense of urgency. They damaged our antique armoires, etc but did not point out the damage and actively concealed it. My wife and I were too busy moving the boxes onto and off of the truck ourselves we could not properly supervise. It was so late and we had already paid well over the budget, we did not make make them wait to look over everything. The next day we saw how much damage was done. We filed a claim with pictures and the claim was denied because they came to the conclusion that the damage was not from the move. I truly truly regret going with this company. I would highly recommend anyone considering them to search elsewhere. You will get a better price in the end and better service.
Review by Vaidat4 months ago
The guys showed up on time and were hard working and quick!
Review by CustomerSamuel4 months ago
The guys were great!
Review by DemonRaven4 months ago
High Quality Service! Timely, efficient communication from start to finish!