I bought 2 sim cards for USA and the signal was good. I could easily use google map and get to Grand Canyon then back to Las Vegas even in the remote areas where the signal was low. I will definitely order again from Simoptions
Review by Rhodieyk4 months ago
I ordered a sim card for my trip to Thailand. The ordering process was quick and easy to understand, delivered in time as promised. Sim was pre-activated and i could use it as soon as i arrived in the country. I am happy with my experience and will definitely order again for my next trip!
Review by Jahluv Fedyaev4 months ago
Horrible don't waste your money with this people, I got a a three uk and data does not work and all customer service tells you over and over and over again is connect your roamming.
I don't know what is worst their cellular service or their customer service, but for sure both are useless
Review by Shadybird Bolejack4 months ago
Don’t get caught like I did, this is US dollars although it is not clear anywhere when you order or pay. I am in Australia therefor it cost much more than I thought. I contacted them as soon as I saw the payment on my card to cancel and refund me but was told it was already sent. However that was 6 days ago and I haven’t received it.
Review by Dubler Galliazzo4 months ago
Your sim make my trip complete!! I spend my holiday in Paris for 7 days. Good signal. So happy.............!!!!!
Review by Gerald Morc4 months ago
I bought my sim in Paris France and it worked for awhile then. Five days in and I was only able to send texts and use data- no calling for whatever reason. I attempted to register the sim thinking that might be the issue but ran into problems that prevented me from registering the sim. I’m three weeks into my month long trip in Europe
( France, Netherlands, Czech Republic, Hungary so far) ... and my phone hasn’t worked for 95% percent of the time! I can’t send texts (although randomly receive them occasionally?), cannot use data or call. The customer service isn’t great either and I feel it should be noted that they’re only available over email. Overall I wouldn’t recommend as in my experience it was not reliable. Also would like to add I only used 2 GB of data out of 20, and barely sent any texts or made calls. Waste of money!
Review by Reverand4 months ago
We thought that only Indian companies have such poor service, but it turns out that this company from Hong Kong is the same. Our order is 38624. We fell for the promise of delivery of 6-8 business days. We paid for the order on June 10 and hoped to fly to Europe with SIM cards on June 24. But on June 20, we received information that we will receive SIM cards only on July 3. This is just a scam. On the chat support no reaction. Be sure to try to report these scammers to all newspapers in Hong Kong and all customers of Google Map
Review by Rashanea4 months ago
Very poor experience. Ordered American sim, couldn’t make or receive calls. Could send or receive texts apart from these weird Thai texts. Internet lasted very little time with little activity. Never again.
Review by Wieteke5 months ago
Technically this worked perfectly: I ordered the card, it arrived within 48 hours (was it overnight? I forget). I put it in my (unlocked) phone and was able to make calls immediately.
The surprise was on my credit card statement: despite my Canadian address and the Canadian reviews on the website, I got billed in US dollars. That's a big difference in price.
Review by Tl5 months ago
It is one of the worst non trust worthy websites. There are hidden costs related to roaming charges that are not declared. After buying the sim card, chatted with agent on hoe to activate , I was not informed at all that using the card outside UK will be liable to roaming charges, I was told insert the card and wait for instructions. So after three days use , I was disconnected although I still had 9 GB data as balance in the account. The web site promotes the sim cards working in 70 countries without any advise about the roaming charges, so be ware and sont fall into thier trap.
Review by Smallsy5 months ago
DO NOT ORDER FROM THIS BUSINESS OR THIS SITE.
I made a purchase, having mistakenly calculated my departure dates. Shipping wouldn't have my delivery on time before I left. Made the cancellation within 2 hours of purchasing... spoke to "support"... no official confirmation, no refund and having come back from vacation I haven't even received the product. This company is a scam. They use a 3rd party support site. No contact or help from anyone. I lost my money without even a product (that I no longer need) being delivered. I will continue to share this horrible experience with all traveling friends.
Review by BElk5 months ago
I ordered a sim for my US trip, had it sent to my US address- which was alright until I installed the sim card on my mobile unit. I was given a UK number, and I tried to regiater the sim as their sms prompts were saying. I never got any notification if it got registered. So I tried calling my sister's local US number, and I can't even get through. After seeing that for the amount I paid ($37) I could actually get a smart phone loaded with data, calls & text for 30 days - I would've opted for this.
I do mot recommend this option at all! Bad deal...
Review by Altijana5 months ago
I went to the US for 15 days and I got a plan for 40 or 45 USD for unlimited calls and 5GB data. Well, I got a number from the UK and I was able to make one phone call, and the internet worked well for 2 or 3 days... after that, internet was working sporadically if any... and no phone calls at all. Moreover, people in the US could not call me for free because it was a number from the UK, and even when they tried, it did not work.
The set up was also a nightmare, I had to try all possible configurations on my phone until I got it running...
Horrible experience, never again!
Review by Pincus5 months ago
I had absolutely no problem with a very good recommend to choose the package from their customer support. Delivery faster than expected!! Will definitely order again for my next trip :)
Review by Mokat6 months ago
I recently used their Sim card and everything worked perfectly. Great customer service, easy set up and great connection!
Will definitely use this company again for my next trip!
Review by LisaMC Grzech6 months ago
Ordered 2 SIMs with 12 GB of data for trip to Europe. Paid for express shipping. Received a single SIM card of a different brand which only had 6 GB of data. The setup instructions were in a language I didn’t recognize. I will never use this company again.
Review by Boyer6 months ago
Sim options sold me two cards for the US, but they where UK numbers, and thus useless for my needs in the US.
I e-mailed about this twice from the US for help figuring out the issue with no reply.
When I e-mailed a third time, after the trip to the US, I just asked for a refund.
They then refused to reimburse me for the UNUSED cards, which would have been the least they could have done to help make up for all of the extra time and money I had to spend in the US getting new sim cards with US numbers.
Misleading product marketing and bad customer service.
Review by JoBo7 months ago
Bought a sim card from orange with simoptions for a 15 trip to Europe. I am quite satisfied. Delivery was easy and nothing to say about the sim card. It worked well
Review by AgentSlash7 months ago
Purchased a Europe card that was recommended by the agent as being valid for 30 days, received cards and they were valid for only 14 days. Could not activate the card or top up the card. Have requested a refund as promised by the agent but have not received a response from SimOptions.
Review by MistaMeldrew9 months ago
Customer service was effective. They didn't have phone support, which they should have, but their email support was responsive.
In my case, Sim Options' web order form omitted the name of my hotel in Asia, so UPS was unable to deliver. When I emailed Sim Options, they contacted UPS and provided me UPS' contact information. My order was delivered in a couple of days.
Sim Options didn't provide the country code with the packaging but answered me by email within a few hours of my emailing to ask. The country code on my sim card was 66 (Thailand).
Review by Sproogle9 months ago
Bought for a week in China. Nothing to say, very good quality of service and reassuring service. I have already booked for my next trip to Mexico. I recommend
Review by Lecosanne9 months ago
I am very satisfied, it works very well
I recomend it a 100% !
Review by Kirpich Ciulla11 months ago
I ordered a sim card from Sim Options for my travel around Europe and it was grateful !! I had a wonderful experience with no fear about roaming cost. Large enough data to do all the same things as at home !
Thank you Sim Options
Review by Cristoloveanu11 months ago
updating my previous comment..... finally I received the SIM...too late for the moment I wanted to use it, but SIMOPTIONS contacted me and they refound my payment. Due to my previous and good experience with company, I can assume this time was just an accident. I'll be willing to trust again
my previous comment: Carefull people...I bought a SIM on dec 30....still not received yet...credit card charged....SIMOPTIONS phone just an answer machine...chat ...nobody there....mail nothing.....
Review by CLLondon1 year ago
Me and my husband got our sim card a month before our trip But obviously we only switch or sim cards the night before our trip to activate them
it was so easy though. We were in italy for 2 weeks and we had access to internet and phone calls
and i can tell having internet to use maps make a huge difference so i saw people struggling to find places like tours point meeting, hotels and restaurants while we were so relax in all our trip.
Traveling to europe, I will buy it again for sure!!