Shu Uemura products are very high quality. This review is for the poor online shopping experience and terrible customer service. The advertise a toll-free telephone number which is only answered Mon-Fri 9-5 but the customer service rep is inept at handling any issues. They claim to have an email address which is answered 24/7 but after 3 weeks, I have still have not received a reply. I wish I had read these reviews before purchasing from them. This website should be reported to the BBB.
Review by Hibro5 months ago
They have terrible customer service (false promotions) and a terrible return policy (you pay for shipping and sometimes you may or may not get the refund back. Consistent reviewers have noted this.
I tried to use the HELLOMAY promotion without success. Also, I wanted to return my recently purchased product so that I could then reorder it with the promotion. Places like sephora will just credit the difference with the promotion so you don't have to go through the hassle of returning etc. However, not only do they NOT do that, but they expect you to pay for return shipping. DO NOT PURCHASE FROM THEM!
Review by Tachelle1 year ago
This will be my 2nd time ordering online from Shu Uemura. The first time took more than a month for delivery. And I had to call them to check the status because they won't send you email if the order was delay or whatever. No status. On 9/11/19, I thought give it another try. After a week, I don't see any email update. So I called and the rep told me the order was cancelled due to some problem. Therefore, I do not think I will ever order online from them anymore.
Review by BethHall1 year ago
DO NOT order from Shu Uemura. Even after following their return policy, they have stolen $160.00 from me by nor refunding me.Their customer service is terrible; spoke with Karen, then Joni who are totally rude and ineffective. DO NOT DO BUSINESS WITH THIS COMPANY!!
Review by Bafford3 years ago
Received private sales offering from Shuuemura-usa for 20% off. Wouldn't work. Commerce gave me another code for 20% off. Didn't work. Promo said the discount was "sitewide." Ecommerce after many different stories finally said it only applied to beauty products -- which meant it was not sitewide. They, after many calls, came up with the story that hair products was a different site. However, if you go to shuuemura-usa, you can then click on hair products. False advertising and extremely poor customer service. Not ordering from them.
Review by Hona Golmaryami5 years ago
Fast delivery, good quality, best price but customer support is not so good
Review by Chiranthana5 years ago
I bought a couple things two weeks ago from shu uemura and still have not received it, not even a status update. I contacted customer service and have not heard back from them. I'll give them another week before I dispute my credit card. Buyer beware.
Review by Bookstax5 years ago
Wife ordered products, one item price was reduced by over $20 shortly after she ordered it. on the day product arrived have sent many emails requesting a refund for the price difference but NO REPLY. Phone either busy or recording that they are closed. Beware !
Review by Jinghan5 years ago
I am not satisfied, what a terrible service they are providing! I placed a cosmetic product order before 2 weeks but didn't receive any mail yet. When I tried to call their customer service it says the service is not available!
Review by Sulakshana Onosiem5 years ago
I have used the Shu Uemura USA for the purpose of getting new cosmetic products. And really I used this service for the first time, and I have got the best products. And also I am very impressed. I was actually thrilled to try this item for consumption, as I’ve interpret a quantity of good reviews on it. But it actually work on me with high-quality result.
Review by Jolke6 years ago
I am excited to say that I have followed and have done research on this product and all of Shu Uemura products. I am very impressed. I was really excited to try this product, as I’ve read some good reviews on it. But it really work on me with good result.
Review by Bicoy Derrow6 years ago
great brushes for a not so expensive prices
Review by StevenWells10 years ago
great brushes for a not so expensive prices. I think you get what you pay for when it comes to brushes. Highly recommend this company.
Review by CdO11 years ago
I use Shu Uemura depsea products (which are lightweight and excellent) from time to time and have purchased them from shuuemura-usa.com. The products are really affordable; there were no issues with ordering and shipping. When my things came, they were always nicely packaged in cute containers that I could reuse for gifts to friends.
Review by Joannell11 years ago
Buying brushes at macys/nordstroms is always overpriced for what you actually get. If you have never tried mink brushes or some of the more exotic brushes, give them a try as you have been missing out. This site offers some of the best deals around and the selection is great.
Review by Jeunee12 years ago
New brightening cleansing oil being sold in the US finally! - I'm really excited that they've brought the brightening cleansing oil to the US. I was in Asia in January and it had just been launched there. I held off getting it, because I figured it would be too heavy and annoying to bring back home, but I've been regretting that decision recently since summer is now underway and my skin is getting freckled.
I'm actually pretty (pleasantly) surprised that they are selling it here, as brightening/whitening skin regimens have never been particularly popular in the US and I've always had to go to Asia to get those products. Hopefully Shu Uemura will bring over the rest of the line (moisturizer, toner, essence)!
Review by Krisztina12 years ago
Makeup Brushes To Die For - I have been a loyal follower of Shu Uemura's handmade makeup brushes for over 10 years. Bristles are offered in many different animal or synthetic hairs including pony, mink, badger, goat, etc. No other makeup company offers as many brush types as Shu.
Whether you are just starting your collection or adding to one, I recommend trying Shu uemura make up brushes!
Shu Uemura is rated 3.0 based on
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