I made an error when booking tickets for myself and a friend. Although tickets should be non refundable or transferable, the agent worked with the theatre on my behalf and made the necessary changes for me. Now that is what I call customer service. Thank you again
Review by Skaros2 years ago
First purchased cancellation protection and then tried to cancel with 5 weeks notice only to be told cancellation protection does not cover this!! Don’t waste your money
Review by Bafford2 years ago
After a little booking hiccup , everything was all sorted and my tickets arrived so promptly as promised . Great customer service!
Review by Salsabil2 years ago
Very helpful when I had a problem which was quickly sorted.
Review by Gigetta2 years ago
I had to change my booking. It was dealt with that same day and my tickets were delivered the following day. Great service.
Review by Labante Paldino2 years ago
They were very helpfull to me very proffesional and very kind
Review by Onmy2 years ago
I would like to say thank you to the staffs - Cameron Lund and especially of Michelle Dunn. Because of their helps for my careless, my friend and I could watch the unforgettable show - The Phantom of Opera in London. I will book the tickets via Cheap Theatre Tickets/Shows in London next time when I will travel in UK again.
Review by HBGBerg2 years ago
Overall good experience with the whole booking process. The only improvement would be that you have some flexibility to change your tickets e.g. within 24 hours and at least 7 days before show - just in case if you made wrong booking - like in my case.
Review by KingPB2 years ago
Had to call to book tickets as I had theatre tokens which can't be done online. Sold tickets at almost double the price than being sold online. Called back to complain and was confronted by a rude and aggressive lady who didn't help at all. Feel like I have been tricked and conned.
Review by Lunisa Brayton2 years ago
Although prompt in sending tickets I was sent a email a few days later to say the tickets I received and paid for had been double booked ?
I was sent more tickets but this isn't good enough really if I didn't check the email and the other tickets got mislaid in the post myself and my husband could have turn't up on the day without a seat for us
Review by Rampersaud Cenobio2 years ago
We had to change our tickets due to problems with getting to the r
Theatre on the day we had booked .
We are due to go in a couple of weeks I don' t. Expect any problems.
Thank you for your help.
MRS JOYCE SCOTT
Review by Debelvis2 years ago
We had book the wrong date. And they help us fast and in a very good way! And we got to see the musical we wanted!
Review by Rustyguts Reddall2 years ago
Excellent service, very patient in dealing with theatre vouchers, particularly where the numbers weren't visible after rubbing off the foil. Great seats and thoroughly enjoyable show.
Review by HowldaMoon Levicek2 years ago
Very helpful, efficient, prompt and knowledgeable
Review by Curt Wilson Kuzawinski2 years ago
I made a mistake on booking date. Problem was solved very quickly.
Grateful for efficient service
Review by Typhany Capiga2 years ago
Friendly, polite and efficient
Review by Doofus Valkola2 years ago
I accidentally booked the wrong time and they were very accommodating when changing.
Review by Hund2 years ago
No problem with the original ticket booking. However, something unexpected occurred later and we needed to change the date for the show. The lady we spoke to on the phone was unhelpful to the point of being rude. As requested we put our change request in writing. After a time we had heard nothing so we telephoned and again received an unhelpful/rude response. Eventually the date was changed, but after this experience we will never use Shows in London to reserve any more tickets.
Review by Hellaine2 years ago
Super experience must watch !!!!
Review by Caloi Duhoki2 years ago
Very easy and quick possibility to get good tickets.
Review by Ancell2 years ago
I had to change the date of my tickets and the lady at the customer office was realy helpfull and sweet. Thank you Harriet!
Review by Mcmar Dunmer2 years ago
Great service and show
Review by Teary2 years ago
The website was easy to use and had great deals. The customer service was also excellent
Review by Vatt Agoy2 years ago
Person on the phone wasn't friendly at all and seems being disturb by my call