They are unable to deliver a single order properly.
I ordered 7 times and 6 have been cancelled as apparently package got lost on the way.
Customer service is totally useless, not responsive, unprofessional !!
I unsuscribe from this crappy and almost fraudulent website.
PS : I lived in France and used the French version and there i didn't have any issue.
Review by Bafford Ciprut6 months ago
Very bad and disappointing experience. I really do not advice to anyone to buy through Showroomprive. I placed an order for quit a high amount that was supposed to be delivered at the beginning of december 2018. First the order was delayed and I got no explanation and no reply on my emails. After a while I finally received the communication from the transport company the order was delivered to the pick up point. I went there and guess? They never received the order! And here my nightmare started: After 15 emails to Showroomprive spread through 3 weeks, I didn't get ANY ANSWER at all!. I tried to call them but the phone numbers provided were not active anymore. Only in January I finally received a very rude email, which said they give me 48 hours (seriously?? after weeks of silence??) to decide if I still want my order or the money back. The funniest: at the end of the e-mail, there were again 2 numbers I could call, of course not active . HORRIBLE! UNPROFESSIONAL! SHAMEFUL!
Review by Hartipants Hjørlund8 months ago
I ordered a bordeaux-coloured backpack for my birthday and got a platinum-coloured handbag instead... after a month of waiting... would not recommend.
Review by SunnyRockies10 months ago
Poor service. I am never going to order here again. They refuse to reply to any emails to return a order. I am going to look what my legal options are.
Review by Yhz Brangham10 months ago
Order placed on : 18/07/18
Estimated delivery date : 09/08/2018
Kasanova brand - eating and serving ustensils
My order was sent in 4 different packages on the 16/08/18 with a new estimated delivery date.
1 package is not traceable anymore.
No apologizes for delay.
1 package received (20/08), products were in very poor quality like they have stayed in the warehouse for centuries... The tray is not even flat!
2nd package, parcel was damaged and 2 glasses were broken.
After multiple messages to their "customer service", I've received only an automatic answer like they have to make an inquiry with Bpost and that it can take up to 15 days. This delay is now out of date.
No answer ever since.
I still don't have the rest of my order, neither a refund, neither an answer for the items broken...............
Extremely disappointed and it will be my last order for sure.
Review by Ranjula2 years ago
All times good
Delivery is good and nicely packed.
Quality is good and easy to see possible delivery date in the system.
Quick and easy website with secure connections.
Review by DimaUscov2 years ago
I am the client for more than 4 years, I cannot complain for service, but recently the time you have to wait for delivery is longer than 1 month! After I receive my package I don't have anymore fun...
The worst is that recently they cancel some percentage of my purchase (they could not deliver, who knows the reason?) but they sent the rest of products, without my permission!! So I have paid 4 Euro for delivey of goods for 6 Euro i.e. No thanks... No more risk.
Also the quality of products and brands are going down....
It's a pity.
Review by Saghera3 years ago
1.I ordered pearl nechklaces since Februari they are still not delivery.I've sent an email to asked but they said have to wait they will check it takes around 2 weeks and its still nothing from it.And today i called them they said have to wait w t f!! have to wait I paid for nothing and have to wait for what??? If cant do good service and business just stop working!!And give my money back thats all.
2.I ordered a watch but this time its deliveried but the quality very bad and its on de watch its was mad ik china and the watch looks very old like 2 hands.How you can sell the product like this?? Before delivery never check?? And it was quiet expensive watch byt quality was very very suck and bad.I will never buy anythung from this website anymore.
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