‘Customers beware, I ordered a lovely Milan shower however the plumber advised due to the shower going against the outside brick wall and the gap not big enough we could not have a concealed shower fitted. I tried returning the brand new unused shower about 16 days after receiving it however they would not accept a return and had poor customer service.’ i even asked for a credit to buy a different shower but was turned away with no care for me as a customer, it felt like as soon as they had my money they didn't want to help resolve my situation and now i am left with a shower i can not use.
Review by Cappella4 months ago
Let me down at the last minute with no communciation:
Originally told item would take 2 to 3 days delivery
This then extended to a week
Was due for delivery today. I called and was told it had come in damaged (although I just got the impression it had not even been ordered, don't ask me why and if this was the case why hadn't they called to tell me this a few days prior) and that nothing else was available for 3 weeks. With a plumber on site expecting it that day and an apartment to finish by a certain date was really left in the lurch. They couldn't have really cared less, simply saying they'd refund. Sound great when you place the order but after that its just one man whos phone is busy or when he does answer he doesn't seem to know much about anything.
Review by Rochaun4 months ago
Ordered a shower from the sister company In Stock Bathrooms. Payment was processed and I tracked the order which at first was ok then I noticed the order was held. This information is buried within the account profile. I had not received any communication so I called them to be told that part of my order was not in stock and needed to be ordered in from the manufacturer. Strange when their promotional phrase is “ Everything in stock and ready to ship” I didn’t need the order urgently so it didn’t matter but not good. I emailed them pointing this out but received no reply. The next day the order was shipped, I knew this because DHL mailed me. The order arrived and the box of the main unit had been opened, everything looked ok, but again I mailed them pointing this out and, again, no reply.
Review by CustomerLM5 months ago
Got a new bathroom fitted four years ago which is still brilliant, unfortunately the light above the cabinet stopped working, my plumber and showermania staff sourced a new one for me. I am delighted with everyone's help. I would certainly recommend them to everyone.
Review by Iffath9 months ago
A few negative reviews but my plumber recommended them for quality fittings & they did not disappoint. Excellent advice, quality, delivery & price. Aftersales fantastic as I found out I could claim VAT back but should have done this at point of sale - neverless they refunded me. Will be returning to purchase en suite.
Review by Fábia11 months ago
Worst customer service I've come across in a very, very long time. Completely unhelpful in every possible way.
I strongly suggest staying away from Showermania, there are much better alternatives at a similar price...
Review by Pinelli BrindAmour11 months ago
Bought a Merlyn shower enclosure from these guys. What can I say? Great service, great price, fast delivery. Can’t ask for more
Review by Erikheath1 year ago
Great service the lads were very helpful a special thank you to the young man serving us I found him very helpful and patient and we got the shower cubical that best suits our needs i would recommend this company to all my friends and family
Review by AKidd Neskovic1 year ago
After deciding on a new bathroom we were dreading the inconvenience of searching different shops for everything. Then our plumber recommended Showermania. Amazing! everything we needed all in one place, from taps to tiles and everything in between, and at two thirds of the price we were expecting to pay.
Our new bathroom is stunning and we love showing it off to friends and family.
Review by HongYing1 year ago
Best bathrooms and tiles in North East, great prices , fantastic customer service .
Review by Einsteins PierreHart1 year ago
Placed an order through their website, was emailed to say they'd made a mistake on the price and had increased it by over 600%. Asked me how I wanted to proceed but didn't respond to emails. Had to phone up and spoke to someone very unapologetic who suggested this was my problem and not theirs. I'm now awaiting a refund based on when their finance department 'get round to it' Clearly not a priority for something that was their mistake. I'd recommend any potential customers avoid
Review by Rosly1 year ago
We purchased a Lakes shower enclosure and tray from showermania last month. Unfortunately we noticed the enclosure was damaged after removing it from the pallet and the tray was not a Lakes tray. The make of the tray they offer on their website isn't specified, but when I enquired about this they directed me to the Lakes website for information on the trays that they supply and stating that Lakes is their supplier.
Trying to deal with Showermania regarding these issues has been an altogether horrible experience. At first they ignored the fact that they'd sent the wrong tray and dealt particularly badly with the damaged enclosure, asking us to send it back on a pallet as it came, which meant constructing a whole wooden frame on the pallet. Clearly impossible as, even if we did make this up we wouldn't get it out the door of our house.
Although we stayed polite and courteous in our e mails, showermania were only ever extraordinarily blunt, often replying to us in block capitals.
In the end we had to make a purchase elsewhere for the correct shower tray and have the one from Showermania stuck in our shed. They are now simply not responding to e mails from us.
I highly advise against using this company.
Review by Kobraken1 year ago
Used showermania over the last 10 years and i must say what a fantastic service they deliver.The staff are very helpful and easy to talk to nothing is a problem.I have used numerous suppliers over the years and these guys always have what i need off the shelves or can get it in next day even the awkward stuff.I have had lots of reports from my customers saying they are very impressed with the service they recieved when entering the store and make it so much easier when choosing there desired bathroom .Would highly recomend them for all your bathroom requirements and the brucy bonus they are by far the cheapest around and there products are of top quality.thanks showermania for making life easier for me and my customers.
Review by Branja1 year ago
Ordered my shower Friday. It arrived today. Very happy
Review by Kligg Hoppert1 year ago
PLEASE DO NOT DEAL WITH THIS COMPANY.....BIG SCAM. I received my shower from them and returned it exactly how i had received (even took pics) . Had an email say that it had been opened and damage. LIARS...have been saying the same to loads of customers. Tried to blame Parcel Force. Parcel Force sent loads of documentation trying to get to the bottom of it but they didnt reply. DONT WASTE YOUR TIME AND MONEY PLEASE.
Review by Minnu1 year ago
Replying to you here since you don’t answer the phone or reply to emails.
We did not damage the shower. We didn’t even open it.
I cannot stress enough here that all we did was order the wrong product. The customer service from the get go was non existent. I tried to get the correct product info before ordering but had no reply. Hence why I order a tripe valve shower with only two outlets. This info was not on your website.
We fully insured the return as suggested by you and in the end you did not fill it the form required for us to persue a claim against parcel monkey.
In all honestly, I don’t even think it was parcel monkey’s fault. I work in a retail business and boxes get damaged with online sales and returns. It’s not the customer’s fault. It happens.
We were given no options. We feel that we have been ripped off because you didn’t want the product back.
It also looks like you have removed parts from the shower. I need to speak with you to sort this out so please reply to my email with a phone number that will be answered.
Review by Gziem2 years ago
I wanted a particular shower unit and found it online at Showermania.. excellent price with free delivery. Less than two days later it was delivered, fantastic. Excellent service and I have no hesitation in recommending them. I noticed they also had a huge range of other bathroom stuff. You can't go wrong.
Review by Bakhit Derrow2 years ago
Five stars and well deserved fabulous product at the best price and must mention the staff they couldn't have been more pleasant and helpful especially Anth. Looking forward to returning to complete our order thanks guys !!
Review by GadgetManIbz Greenald2 years ago
Recently contacted Antony and his colleagues regarding what I thought was a cracked shower tray. They immediately put one order for me for a 1 week turn-a-round. After a visit from a plumber, it was found that the tray was not indeed cracked and when I contacted Showermania, the new tray was cancelled without any problem. Anthony and his colleagues were very helpful throughout and I would recommend Showermania to anyone!
Review by Widefoot2 years ago
Bought a bath delivered in 2 days very happy with the price and guality will be shopping here again the staff were very helpful
Review by Clarry2 years ago
After reading some negative reviews I was a little worried about my order. I placed an order for a wall hung vanity unit for a customer and was on a tight schedule, the order was placed on Monday evening and the unit arrived on Wednesday morning and I received 2 phone calls to update me on the delivery in the meantime. What a great service and I will definitely use this company again. Well done showermania.
Review by Wassim3 years ago
Just to start I have read loads of reviews and normally people tend to leave negative comments just to moan about nothing, or be spiteful, well I'm going to tell you the honest truth about my experience with Showermania...wait for it...It was all good!!! we placed an order for a Meryln shower sliding door on Sunday the 31 July, and by Tuesday the 02 August at 08:45 am it had arrived..Wow..now that's service. The company that delivered it was Frontline Bathrooms Ltd in Featherstone, Yorkshire and the delivery driver was helpful and happy to bring the item into the house and place it where we asked him to. So that's a big thumbs up to Showermania for sorting the order out so quickly and Frontline for delivering so quickly 10/10 5 stars all round. If you order and it's not available they will tell you, just read your emails, I've had more hassle with Tesco Direct than people have put about Showermania!! Just remember they are doing you a favor by selling at the best price available, and with free shipping, shame on you for whinging!!!!!!!! Thanks Showermania you've done yourselves proud.
Review by Moshera3 years ago
I will buy from this company again found there staff very helpful I bought a cubical and received it in 48 hours of day of purchase I would recommend this company
Review by Eatme Hollenb3 years ago
I ordered a radiator on the 20th April and today decided to check the status of my order as I hadn't heard from the company. I was told that the item wasn't in stock and that they sent me an email on the 21st April to inform me of the delay. As I didn't reply they just went ahead and cancelled the order. Now although I can't find any trace of that email even in my junk box, I understand that these things do happen. What really appalled me was the incredibly poor customer service skills of the person handling the call who was not only unhelpful but unnecessarily rude!
Review by Cooter Strothcamp3 years ago
I found these guys to be the cheapest around for boilers so i took a chance and ended up regretting it. I cancelled the order and It them took a whole three weeks to get my money back which was in all honesty a massive worry and a pain. In their favor they answered every time i rang its just they said they would issue the refund and it wouldn't get done. I had to be resilient and persistent in order to get my money back otherwise i dont think i would have seen it.
I wasn't happy at this and for this reason i would not use them again.