My experience was great! Will definitely shop there in the future!
Review by Myint4 months ago
Bought a few dresses from them and only decided to keep 2. The process of returning was super duper annoying and took like 2 months and 20+ automated responses from them to finally get my refund. It never felt like I was taking with an actual human. Dresses are not the best quality either.
Review by Bhatta6 months ago
I only selected one star because there was no option for zero stars.
This is by FAR the worst experience I've ever had with an online clothing site. I ordered 3 dresses over almost 3 months ago, of which 2 arrived & the third still has not.
I've tried to find out more info about my third item through endless email communication with JoJoRuby, but they've provided little to no help whatsoever, simply telling me they don't know when my dress will be ready.
I have demanded a refund multiple times and they continue to ignore my request and instead tell me to wait patiently (depite the fact that I've been waiting 3 months and no longer require the dress).
They're incompetent and simply awful.
They dresses I did receive didn't really look as they did online either.
WASTE OF TIME AND MONEY.
Review by DeUndrae Sniecinski7 months ago
I found a dress I liked and purchased it from Ruby's. I received it in less than a week. Satisfied and happy with my order
Review by BlockQ11 months ago
Good price on website. Ordered. After purchase told item out of stock. Guess price was too good to be true.
Review by Soyracha Tiranti11 months ago
My last purchased was one of the worse type of material ever. I was very unhappy with the fabric. I couldn't wear the dress, I had to reorder a second dresses, was very dissappointed. I think if I am not happy with my purchase, I should be able to return and exchange for something else. I don't know if I will ever buy another dress from you.
Review by Grangrad Bziukiewicz11 months ago
They have a great selection and were extremely helpful. thank you
Review by Acpike1 year ago
Purchasing from Ruby's was very easy and my dress arrived to me quickly!
Review by Klye Irgens1 year ago
Daughter had her heart set on a particular dress and only one place in AZ carried it and that was over two hours away. We were willing to make the drive so that she could have the experience of trying it on and making sure she loved it but they were charging more than the list price, plus shipping, so we took to the internet. Ruby’s site came up with free shipping and a beautiful bonus necklace. Could not go wrong with Ruby’s. The size guide was right on and the dress fits like it was made for her.
Review by Shazad Sistilli1 year ago
Very pleased with our order. The dress arrived promptly in great condition. It was exactly what my daughter was hoping for. The first place we ordered from in our area accepted the order and did not have the dress. I certainly would purchase from Ruby’s again,there customer service was excellent.
Thank you again
Review by Opeh Aryanpour1 year ago
Found a dress I really liked at Ruby's. Was pleased with the delivery and the dress was exactly as pictured.
Review by Dulard1 year ago
They were extremely rude especially Sara. If it was not for the fact I could not filing the dress my daughter wanted anywhere else in her size I would not have bought from them.
Review by Meeraan1 year ago
I ordered a dress and later got message it was out of stock even though I was able to place the order. However, the company quickly processed the cancellation but I would rather know it was out of stock before that.
Review by Zipporiah1 year ago
Very helpful and honest
Review by Cardea Elix1 year ago
Spoke to rep before placing order and was assured that we could make any alterations on dress. Nonetheless, ordered correct size of 00 and dress received was made for a 7ft person not average person. So I took to seamstress for alterations she said it was not possible without ruining dress. I sent message to store customer service and was told nothing they could do and no refunds. I'm struck with almost $400 dress still in bag with tags and my daughter cannot wear! I tried customer service several times and was ignored. So sad for my daughter her senior year and can't wear her dress.
Review by Pseudomoniker1 year ago
OMG... This gown is absolutely gorgeous. It fit me perfect when I tried it on. I will be wearing it for my sons wedding 7/3/2018. I couldn't be more thankful for Ruby's Fashions. They were able to get me the gown in such a short time.
Review by Josh Dower1 year ago
Ruby’s is great, they sent my dress to me so quickly and it is beautiful!!
Review by Wara1 year ago
The dress I ordered was beautiful and came right as expected. I ordered it just a couple weeks before I needed it and called to make sure I would get it on time. The owner was so helpful and left me assured that I would receive the dress by the time needed. I really appreciate the help, and will be buying any future dresses I need from here as well!!
Review by Karron Peika1 year ago
I love my dress!! It was currently on back order, but the employees were so helpful! They offered to have it shipped as quickly as possible and it even came a week before the estimated date!! I am so happy with this dress and with this store 10/10 would recommend!
Review by Mysterio1 year ago
Very good service and quick turn-around.
Review by Hansueli1 year ago
Customer Service was not responsive, was given vague replies when they did write back
Review by BetterLuck Gagaras1 year ago
The dress came in quicker than expected and I was extremely satisfied with the quality and size of the dress
Review by GaryMarcus1 year ago
After being burned by another online dress shop, I was not sure I wanted to try again but my daughter found a dress she loved. So I found it on line at Ruby's and called to make sure they really had it. The lady I spoke with was very helpful and double checked her inventory to make sure. She called me back, said she had it and I place my order. It worked out wonderfully! I would definitely recommend Ruby's!
Review by Renildogamers1 year ago
Dress was shipped in good time. Shipping was perfect and great care was taken in how the dress was packed. My daughter is very Happy! :)
Review by Annvenest1 year ago
You advertised a dress that you didn’t have, but you let my credit card be charged for it anyways. You also charged me for a necklace that was supposed to be free. You kept a hold on my credit card for 10 days! When I called you, I couldn’t understand you, yet you told ME to speak English because I was upset that you had my credit card locked up for TEN days. I’ll be calling he better business buereau this week because you smell of FRAUD! Do YOU understand English.