They had the best laptop available at the best price, but I got very worried after reading the reviews. The retailers couldn't offer me anything close to the product at the price so I rolled the dice.
I got my laptop 3 days after ordering, I got delivery progress updates along the way and I got a brand new laptop - exactly what I ordered in perfect condition. I don't often leave reviews, but I had to leave a review this time. Credit where credit is due.
Review by Kimosh Chistov4 months ago
I ordered parts a month ago, and was pleased by how reasonable their prices are. Everything about their service was great, or so it seemed.
Unfortunately on arrival one part didn't work, so I called support. Their call centre directed me to email support, a tactic I've now realised was to avoid responding to my queries.
After my initial contact, the representative gave me an answer straight off the tomshardware forum. It was the first result on Google for the subject. They blamed another part for the fault, and after that they ignored all further contact attempts.
Its been 7 business days now since their last contact, despite my requests for further information on the process. From their other reviews this seems par for the course.
So avoid Shopping Express, the savings aren't worth the risk of needing to contact customer support. I have no idea how long this process will take, and they are ghosting me.
Review by Jarrsue Schussler8 months ago
This company is very slow when it comes to after sales service.
Review by Alwis Vaska1 year ago
Purchased a monitor that when it was delivered had a forklift truck pushed through it. Did practically nothing to fix (no pun intended) the situation. Opposed me on Paypal. If you are going to risk buying anything with shopping express, I would take out insurance, or better still go to another site. Just not worth the waste hours.
Review by Decor2 years ago
Good site and good service. Dealt with numerous times for expensive items.
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