I ordered a dress for my bridal shower, giving it plenty of time to arrive. When ordering it the item said it could be here in 2 to 4 weeks but then I got the email following saying it could take 3-5 weeks. Fine.
I received an email letting me know the item had shipped and to check the updated shipping information. SEVEN days later the shipping information is still not updated and states that it's in the Pre-Shipping phase. After sending an email asking why it wasn't updated Cindy wrote me back to tell me I have to remember it takes 3-5 weeks and gave me the same link to the tracking on USPS.
Thus far the little bit of information I've received I now don't trust the company and have asked for directions for a refund. Beyond annoying.
Review by Chutiwan Zunic9 months ago
I guess it pays to read reviews and research prior to paying on a website that you have never heard of. I order my attire back in the first week of March and I honestly did not see ANYTHING on the site prior to me paying that said my attire could take 3-5 weeks until AFTER I paid. I didn't make a big deal about it because the event that I'm wearing the outfit to wasn't until the last week of April. However, today make week 6 since I placed order and you wonderful people at Burlap have not sent me ANYTHING. Based off the reviews I'm just going to chop this up as a loss. AS*H*OLES
Review by Bafford1 year ago
Horrendous. I'll give them credit for fast delivery. It said 3-5 weeks and arrived in 1.
HOWEVER, my dress arrived in plastic packaging, in a plastic post bag, yet was absolutely soaked and stinking. Totally see-through cheap fabric, stitching all hanging out and looking nothing like the advertised item.
No, it wasn't particularly expensive, but that is not the point and I am raging. I'll be chasing a full refund. I wouldn't wash my car with the tat they have sent in exchange for my hard earned money.
Review by Vandenburg1 year ago
Worst company!!!! Trying to return 2 dresses and they keep sending me the same stock email....the same email address I see listed in their responses to bad reviews on this site!!! Can't find a phone number to speak to a human. DO NOT ORDER
Review by Baroque Emmy1 year ago
I have been trying to get a refund for a couple weeks now. They said I had to send a photo of the item, so I did. Then I get contacts from 2 other agents asking to send the photo. When I responded he email was undeliverable. WTH?! I was emailing back and forth with them, emailed with a Maria, Nikki & Cindy and still no refund. I logged into my account to try and find another way to contact and now the site doesn’t exist?! Such a SCAM!!! I NEVER leave reviews, but I must say, buyers beware.
Review by Keata1 year ago
I received a shirt that I don't even think would fit a person that wears a small and I ordered a extra large. Sent many emails and facebook messages. Click on the link on there page to contact them. Everyone comes back unable to deliever. No phone number, have even posted complaints on their facebook page. Want my money back, want to return this. They clain 100% money back. Kind of hard to do that when you can't be reached. Don't buy from this company.....
Review by Tewsday1 year ago
Ordered something (the site said only a few were left in stock), then immediately got an e-mail saying it would be, literally, weeks, until it was shipped. After those weeks passed, I cancelled the order. These people are hucksters. If they were legitimate, they'd have a phone number to call so that a live person could hear your concerns. Obviously they do not care. Do not bother with them
Review by Dreddypuss1 year ago
I purchased a dress on 1/1/18 and received an email that I should expect 3-5 weeks and on 6/1/18 the email notified that the package was on the way, on 7/1/18 the tracking link was sent. On 14/1/18, the email informed me that the package was sent while I actually received the package on 15/1/18, satisfied with the quality :)
Review by Iscah Tomlow1 year ago
I have been trying to return a dress so I can get a refund for 3 MONTHS NOW and despite numerous emails to their info email address, I have had no replies. The dress was terrible quality and I want my money back! Happy to return it because I will literally never wear it.
Review by Jonbuch1 year ago
Still waiting to hear back from them about my refund. No respnse. This is a scam company - so disappointing. Got I dress that looked beautiful online. It came after several weeks and looked so cheap and low quality. I just want my money back, but there’s nobody to talk to!!! BEWARE.
Review by Tasmim1 year ago
Thought it was a reputable seller, but the Emma dress is not made of jersey fabric as it appears, and they clearly stole that image from another site. Terrible quality. I wish these sites would figure out that people would pay more money for actually good clothing and keep returning if the quality was good.
Review by Talolua1 year ago
Please find my email recently sent to you to your info email about 2 minutes ago. Of course your customers will receive a generic automated message and of course it states that wait time on email is long. It shouldn’t take up to a week to answer customer service emails. Please refund my purchase immediately. This is attempt #2.
Review by Mommajo1 year ago
I orderd boots last year in july,and payd for them ofcors,and they still didnt arrive. I called the people from Burlap company,email them and text on watsapp but they nicely ignored me. Where is my money you thives?!
Review by Braham1 year ago
Oh Surprise surprise asked them to contact me as there emails just get sent back to you, and guess what NO CONTACT from this so called scam of a business!!!! They take your money and produce crap and wont return your money on there so called 30 day guarantee, STAY AWAY FROM THIS COMPANY PEOPLE!
Review by KateBucks Proulx1 year ago
Horrific bunch of thieves!
Review by AliD1 year ago
I received the blouse I ordered within a reasonable timeframe, however, the item received looked nothing like what was pictured. The material was terrible and very very poor workmanship. During the wash, the blouse had torn at several places. Will never order from this site again!!!!!
Review by TracyP1 year ago
Buyer beware is right - this is a scam from China. The return was NOT easy - I was offered an opportunity to use store credit when they say on their site that everything is easily returnable. The fabric is poor, the construction is horrible (I sew), and the sizing is terrible. Overall, I did not return because I do not want to deal with them, at all, and I don't want anything else coming from a poorly run factory in China.
Review by Menefee1 year ago
AWFUL. Burlap products are at the lower quality you could ever imagine AND probalay lower. Totally a fraud product, do not waste your time looking at the cloths because they will not look like the photos in the catalog, do not waste your money.
Review by Kareemah1 year ago
This is a BIG SCAM. I ordered 7 July 2017 and still have not received my order or my money payback after tons of emails!!!!!! Nearly 4 months later! My order number #155388 - 7 July 2017 (7) items. Please read these reviews before ordering, i which i did!!!!
Review by Glumbosch1 year ago
Can I give it less than 1 a negative 5 in fact? I ordered a dress at the start of November saying it would take 2 to 4 weeks to arrive. A week later I get an email saying it has just been processed and it will take 5 to 7 weeks to arrive. Well not gonna arrive in time for my Christmas party that's for sure. I tried to connect with them several times it's only the last email that I sent where I told them I would be connecting with the Better Business Bureau and making a formal complaint that they actually got back to me every time I email them I can feel the steam coming out of my ears. It's now the end of January I still do not have my dress and because I have a new credit card they won't refund me and they want me to use a store credit and quite frankly no thank you if this is how they do business and do not care about their customers then why would I waste my time and my money? Please go out else where. They also told me negative feedyis falliable. Suck it.
Review by Takács1 year ago
I’ve just received my ‘dress’ and it is so badly made and does not correspond to your chart sizes at all. There are stringy bits hanging from it and it is an extremely poor copy of the picture you advertised.Not only did it take over 6 weeks to arrive, it is the worst quality and cheaply made garment I have ever ordered online....it looks absolutely nothing like the picture!! All those reviews were correct about your company being a sham.
I have contacted you twice about returning this cheap looking piece of cloth and getting a complete refund, but you have failed to respond both times.
I will never order from your badly run company again and will be spreading the word that your clothing looks nothing like the pictures you advertise.
Extremely let down and disappointed!!!
Review by Gonz Paglione1 year ago
I ordered the yellow lemon dress which they advertise massively on facebook. The dress came in looking nothing like the picture shown - cheap fabric and tailored unprofessionally. I am trying to get them to answer my emails and get this returned and refunded. Terrible customer service. Do not get anything from this company, it's a SCAM.
Review by Xanilize1 year ago
I received 3 dresses from them. ( I only ordered 2) the total was over $100 so I thought the quality would be nice however it was horrible and cheap. I tried to email them 2 weeks ago and haven't heard a response back but an automated message apologizing it may be days before hearing back. Still haven't heard back. DO NOT ORDER from here.
Review by Loritt Goutorbe1 year ago
Absolutely appalling merchandise. I ordered the poncho jumper in white. It arrive after 5 weeks looking nothing like what apppeared on their website. It looked cheap and nasty and dishwater colour and only fit for the bin. A total rip off. The information with the nasty item said to contact them for an exchange or refund. I was informed that I could have a different size or a credit to use for another product! As if I would ever wear anything from this company.
Review by SaymeFahntastic1 year ago
The product that was delivered is not at all like what was pictured. It is a cheap knockoff of terrible quality and does not even appear to be made to fit a human body. I have emailed about a return and am hoping they actually reply.
I'm editing this because of the response I received from the company: they indicate they emailed me. What the email said is that I can return the item for in store credit. This clothing is going into the garbage where it belongs and I will not waste my time getting another piece of junk from this company.