Probably the wort online purchase to date. Painful, no notification, no idea if the order went through. No confirmation email, no text, card still has not been charged but I did the site's order confirmation. Tried logging back in got locked out. Got temporary password, didn't work. MAJOR PITA
Review by HienTran3 months ago
After finally getting thru after 1.5 hours customer service agent yelled at me and hung up. Warning, Never Use The Home Hardware online shopping website. Home Depot all the way!
Review by Lisbette Valdenaire1 year ago
I ordered a product and it has been declined twice for unknown reason. Good thing on my third try of purchasing the product it went through. It is stated the order status that it will be shipping soon. I called the customer service to verify when exactly are they going to ship the product and I was informed that it will take 3-4 business days. On top of that they don't give a definite answer on how long will it takes for the product to arrive. My frustration comes with them charging me a shipping fee of roughly 5 dollars and comparing that to other sites like Amazon will guarantee my a two day shipping for the same amount of shipping fee. This is the last time I'm going to purchase any products from them. Their customer service support isn't much help at all.
Review by Pyraxes2 years ago
Ordered through dolphinswimwear.com. Could not talk to an actual human about shipping. I ordered a suit that was shipped from an hour and half away from my home and it took six days to arrive. I received an email saying it shipped Tuesday and in fact it didn't ship until Thursday evening. I wanted to return the item and got the run around on that also. Terrible, terrible experience and zero customer service.
Review by ArleneCustomer2 years ago
Very dissatisfied with order fulfilling by Kibo.
I made an online purchase from Thule, which uses Kibo to process orders. 2 of 5 items ordered online were never delivered. Contacted Kibo customer support; they never responded and even closed the support ticket after a few days, with no resolution. Neither a refund nor the parts arriving! It has now been a month since the order, with no resolution in sight.
Re Thule order #25800264:
I received only 3 out of 5 items ordered. The following 2 items are missing:
Axle Mounted Hitch Cup - Main Body (Part #: 50103033)
Cycling Flag - Thule Logo (Part #: 50191802)
Review by Cowtonian2 years ago
Order a soccer cleat and was never shipped. Tried to contact them but was never able to talk to a customer care, email them and never got a reply. Took my money and wasted my time.
Review by Byanca2 years ago
Perpetual loop on tracking site with no information - retailer simply says speak to Kibo - they have no customer support and items all more than double the delivery time late.
Review by Berivan Beebee2 years ago
Customer service is a joke. You email and they do not reply. You call and you spend hours waiting on the line, only to be connected with an agent who does not know how to resolve your issue. Then you repeat the process over, and over, and over again.
Review by Chisara3 years ago
They take the money out of your account then your stuck Hard time getting it Back .Bad Customer Service. Lies
Review by Mkguy Derrow3 years ago
I ordered a disposal (insinkerator) 7 days ago. I was told it would arrive within 5 to 7 days. It has not even shipped. I have written five times and never received a reply. I have tried calling and been on hold for 20 minutes three times. Nobody ever picks up. It's impossible to do business with this company and the service sucks.
Review by Lloid3 years ago
I used it to buy maternity clothes 2 weeks after I ordered , I have not received anything. Unable to get in touch with anyone regarding this order. My advice cancel if website states they use them . Also dispute charges, that way they will learn to improve their customer care.
Review by Enett3 years ago
I posted an order there because manufacturer site used them as official retail.
It has already passed a week after my order was submitted, and now it is not shipped yet.
Review by Ravona3 years ago
I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over 2 weeks.
Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website.
I contacted support and shipper via the website 3 times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up.
The ironic part is that the item arrived when I no longer needed it, so I have to return at my own cost and, I guess, proceed with the transaction dispute.
Review by Mandela4 years ago
Purchased items through a partner site of Shopatron and received them less than 24 hours later. I don't even know how that was possible, but it was amazing! A great experience--would and will recommend highly.
Review by Stripey4 years ago
I had placed an order for bike carrier parts and accessories. I found the prices to be very fair. The shopping experience was excellent, and the order was processed and shipped very fast. Everything was above expectations, and I would highly recommend this company.
Review by Normita Ravnsbæk4 years ago
I ordered from Modells.com and it was an awesome experience. My order arrived quickly and prompt. I as received updates via email when it was processed and shipped!!
Review by TheMJ5 years ago
I purchased this as a gift, it was extremely well received and greatly appreciated. Thank you for the experience
Review by Eongo5 years ago
I recently placed an order from Thule which was handled by Shopatron. Not only was the experience quick and easy, the product arrived exactly when they said it would. I'll definitely look for the Shopatron name in the future as a good supplier.
Review by Xandy5 years ago
Great service, communication and also prompt!
Review by JoVym5 years ago
“Excellent service. We were notified via email when our product was ready for pick up. The store staff at the Queen E. store were terrific.”
Review by Pupung Herstone5 years ago
“A very nice shopping experience! Price was right, ordering from website very easy, and shipping was very quick. Much appreciated.”
Review by Shomnath5 years ago
Sorry to leave this terrible review, but I had no idea I was dealing with a middle man company! This is one extra entity to deal with and one more way that things can (and in my case.. has) gone wrong.. My order for an expensive desk accessory was placed on 11/19/2014 09:26:54 EST.
As far as the shopatron site is concerned my item is shipped. As far the usps service is concerned they have been electronically contacted by no item has been shipped or received. WHO IS RESPONSIBLE here?
I have paid and been charged for my item which was due to arrive in 2 days yet it is 5 days later and I dont even have a clue where my item is.
This is not ideal and I'd avoid this service if you can.
Review by SkyDiver5 years ago
Bad experience today with Shopatron as the service provider for a Canadian retailer, Home Hardware. The retailer's website is not synced with the Shopatron website, so IDs and passwords are not maintained. Talk about confusion! I now know enough to go durectly to the Shopatron website to get order status. I'm unable to see my account or orders via the retailer site at all. Amazingky, the order went through, but Shopatron's support of the retailer is severely lacking.
Review by Thashvin6 years ago
“easy shopping experience.”
Review by Ashiedu6 years ago
Great online experience, aurora was not only easy to order from but my order arrived in record time and perfect condition