I would not order directly from this company again! I never received confirmation of my order until after the package arrived. Because it took so long to get my order, I had to order the same item from Amazon because Shop Orthopedics' website repeatedly said "processing" for my order everytime I checked the website. I emailed customer service to cancel my order and I was told it was already shipped out and I could return it after I recieved it. The package from Amazon arrived before the one from this company! The day after Shop Orthopedics' first package arrived, a duplicate package arrived. So, after being given a return item code, I mailed both
packages back to the company. I was SHOCKED at the shipping cost that I had to pay to return the boxes: $18 each box ($36 total) for Shop Orthopedics' error. To top things off, my daughter missed several days of work while waiting for this boot to come, as her employer would not allow her to work without this particular boot. I am extremely disappointed with this entire experience! I would not recommend this company to anyone!
Review by Iaian8 months ago
I highly recommend Shop-Orthopedics. They are quick to respond to questions and truly care about customer satisfaction. You will also save money if you order directly from them.
Review by Coralene8 months ago
ordered the wrong item. return and replacement was quick and easy
Review by Suplicz8 months ago
I ordered the wrong accessory for my breg unit. I cancelled the order, and received a confirmation it was cancelled. But then I received the item in the mail. I’ve tried to reach them multiple times to send it back, but no response. I needed the item quick, since I sprained ankle and needed the machine to speed up recovery, so I paid for 2nd day delivery. But like I said, I cancelled it right after I ordered it because it was the wrong product. I paid $23 for shipping plus the product even though I cancelled it. I’ve called and emailed them, but no reply. I’m not impressed with their customer service! And I want a full refund including shipping, but haven’t heard from them.
Review by Stabler8 months ago
Review by ThatMan9 months ago
As general it works well, but straps are hard to adjust. They can be smoother fabric, as car or plane straps.
Review by Agr9 months ago
Excellent company fast shipping I have purchased 2 ossur boots from hopefully my ankle will be healed soon definitely recommend cheaper than dr office
Review by Ridlaa9 months ago
Very easy ordering experience. My order was delivered on time
Review by Darcei9 months ago
I ordered two knee braces. When I received the package, there was only one and it was the wrong kind. I sent a message and very quickly got a response and we asked in I wanted to switch them up. I responded yes and highlighted that I only received one. There were several days of no response, so I sent another message asking what had happened. From that point on the customer service was wonderful and it made up for the bumpy start. I would recommend this shop and their products.
Review by Þrúður Derrow9 months ago
Product works as advertised.
Review by Psnitt Giamouriadis9 months ago
Very costly mistake after payin $13 extra for 3 day shipping and $16 to send it back. Please read below:
They refused my return because they found a long hair and I did not have the plastic it came in! I’m very upset it was in perfect condition, this was my response. Beware they want to charge me to get it back! Very poor customer service! My response to them.
I have long hair, keep it I will be contacting the better business bureau along with writing several reviews on social media. You’re company should be ashamed of their practices. I’m having surgery and will know longer look to your company for any support I need. I wore that brace one day to the doctor and he told me not to. It cost me $16 to send that back to you, in the future you should make others aware of the way you handle customer service.
Review by Xiela9 months ago
Quick and easy. Responded personally to a shipping question.
Review by Lassin Tochia9 months ago
Easy and comfortable!
Review by Geoliov Phinikas9 months ago
Easy to order, quick to ship. Would have rated higher but constant email reminders to rate dropped the score.
Review by Cqudpi9 months ago
Product as described. Fast shipping.
Review by Chisel Melosa9 months ago
I ordered the back brace that inflates!
What a gift! Made my back feel 80% better immediately!!
I immediately ordered another for a friend!
Review by Ashaunnacy9 months ago
Ordered from this company had great customer service
Will order from them again if the need arises.
Review by SSharma9 months ago
Great service, great product!
Review by Milomir9 months ago
I do not recommend buying from this seller. They charge hidden restocking fees in spite of their "free" return policy. Poor business.
Update 12/21/18. Thank you for reply. I am talking about order #13660. 9/21/18- $77.42. However return was issued for $65.81 (10/18/18). For second order returned #13770 09/28/18-$88.30 I did not receive ANY refund. At the end I lost $88.30+$11.61=$99.91 buying from this merchant.
Review by Oluwashola9 months ago
This product didn't fit, I've tried contacting returns department several times for 2 weeks now and nobody returns my calls.
Review by Fiscal Kobilic9 months ago
Very Solid Purchase
Review by PugNan Oxfordshiore10 months ago
After waiting 2 weeks for my order, I called customer service.
My order had an incomplete address; somehow; but customer service immediately re-processed my order; pronto. ....and I received it witin 2 days!!
Thank you Shop Orthopedics!!!!
Review by Hacen10 months ago
Great product and service! Exceeded expectations!
Review by Gamegunner10 months ago
I have drop foot and as soon as I put on brace I had immediate change in my gait!! The brace is so comfortable and easy to use!! Thank you!!
Review by Ireal10 months ago
I am giving 3 stars for reasonable prices and free shipping, but would give 2 stars otherwise. Ten days ago I ordered something I will need for surgery I’m having tomorrow. The item description said, “usually ships in 1 to 2 business days.” I ordered it on the 6th and they didn’t ship until the 15th of the month, which was 6 business days. Disappointed that the business advertised quick shipping, but did not follow through on that.