I guess the hardware is nice. However, ticket support = non existent. I created two tickets 60 hours ago, and none of them were still replied to. 2 follow ups have been made by staff, however still no reply. Wow. Nice support. Just go to MCProHosting, they would reply to you within 12 hours.
Review by MurrayMagic Ralich1 month ago
Terrible customer support.
Review by Laseanda Hearfield1 month ago
It’s been pretty good other than every time it save there’s lag
Review by Leasley Tongen1 month ago
Hosting itself is alright.
Support is non existant.
I also accidently paid my invoice for a quarterly payment twice and they don't want to give it back. If I wanted to pay that amount twice now I would've picked hafl a year pacakage and get a discount.
I'm not rich you know?
Edit: payment issue is now resolved so I'll update it to 3 stars since the hosting itself isn't too bad.
Review by Margarete Predinchuk1 month ago
Really awful. Wouldn't respond to a single ticket. You can apparently pay EXTRA to get them to look? Incredibly laggy servers even on vanilla playing with one other person at 4GB of ram it still runs awful.
Stay away from this host
Review by Kenedrea1 month ago
easy to use. mostly no lag :)
Review by Bucktop2 months ago
Very easy setup process, there was a little confusion at first but that was solved very fast. overall great.
Review by Bafford2 months ago
configuration files and easy to use and find. Quality servers
Review by Aadav Dabuleanu2 months ago
I have hed nothing good to say aboute you service except your price
Review by Mocci Patalau2 months ago
Love the service, prices and mainly the server. I came to Shockbyte to make a server to play on with a friend of mine who is new to the game and he loves it so no complaints from other than sometimes the world doesn’t save properly, it doesn’t happen often but it happens I was mining magma blocks in the nether after I finished mining I went with my friend to explore the nether and died from lava. Stuff happened and we logged off I logged back almost instantly to try and get new gear and here I am mining magma blocks again xD
Review by AndeeBaker2 months ago
Up and running in less than 10 minutes for $2.50 a month, amazing!
Review by Iljov Herculea2 months ago
Great server hosting first time I have had a minecraft server and I'm loving it.
Review by Poga Aermark2 months ago
I have truly enjoyed my experience with Shockbyte. My son's and I have been playing Minecraft since it was in Alpha. We have always wanted to have a way to play together on the same map. I have never purchased game server space before and had NO idea how to go about doing it. I found Shockbyte on Google and checked them out. They made the process SO easy!!! And so affordable! They have offered to help however much I need. I will always use Shockbyte for my game server needs. Thank you so much.
Review by CustomerLola Bramati2 months ago
best bang for your buck but my issue is that there host has gone down twice in 2 weeks (error 110)
Review by InfoYunik2 months ago
Incredibly awful. server control panel is clunky and slow, so is their support.
shockbyte lets you pay 3$ to instantly get a reply to your support ticket. if you don't pay this amount you will be waiting for around 2 days for a response
When i tried to cancel my subscription, they made me jump through several annoying hoops such as opening a support ticket automatically, in witch you need to keep saying "no" to them trying to get you to stay
Review by Priyonce2 months ago
Very very very bad service! Overcharge you even after you cancel and says they will refund and never get it done! 0/10! DO NOT USE SHOCKBYTE THEY WILL STEAL YOUR MONEY
Review by Fjóla2 months ago
We are having alot of issues adding plugins and accessing the FTP server
Review by Iovkio2 months ago
So after a very long time of hopping from server to server in Rust trying to find one that suits the way me and my brother play we decided to rent our own. Shockbyte came up top on the search results and they seemed cheap compared to the others that I had seen.
After liking what I saw on the home page bragging of 24/7 customer service and instant setup and no hassle's I decided to purchase a 150 slot server.
I payed them the money and the dashboard on their server said "online" so we hopped onto rust and we couldn't find it. I tried multiple ways of searching for our server to no avail, their FAQ and other areas on the website shed no light on my issue and after hunting around 3rd party sites nothing was working.
After this I contacted customer support and explained what was going on and explained that I just wanted a refund and all I got from them was "you need to open a ticket" which I did on the 27th of the month then to be told it can take up to 3 days for them to respond, so I left it for 5 days and on the 1st of the next month I messaged their 24/7 customer support to ask why I hadn't got an email back, they told me that they couldn't understand what had happened and they would escalate it and they would respond within 24 hours at most.
Just over 24 hours went by and still nothing so I reached out again and again I was told the same thing as the 24/7 customer support could do nothing more than basically pass on a message.
The next day the same thing but this time they said it had been sent to a special department and they would respond within 2 hours so I stayed up and 4 hours later I gave up waiting as I had work the next day and by then it was midnight. Next day and still nothing so now I have messaged them and its just same thing over and over again.
They have no phone number or discord or email for other departments so all you deal with is "Customer service" that can't actually do anything. I am still waiting for a reply from them 8 days later.
I do not normally write reviews that slate companies but I felt so betrayed by them that I felt I had no other choice.
I would not recommend this company to anyone.
Review by CharlesDickensLover2 months ago
I had to move from a previous server host due to issues with lack of storage and unprofessional tech support.
Shockbyte immediately took me in with open arms, better performance, unlimited storage, far nicer and more helpful tech support, and at a lower cost too. I thought Shockbyte was overrated since it was so popular. Turns out that it's popular because it's actually the best server host out there. There's so much support, the Multicraft UI is better than other hosts, and there's very little latency (near Massachusetts in my case).
Shockbyte is the gold standard for game hosting. I challenge anyone to find a better provider.
Review by Smlpita Korzh2 months ago
Very good service so far, no issues with anything yet.
Review by Kushins2 months ago
I recommend you try this hosting service its very nice.
Review by Kingmun2 months ago
Reaaaaaaalllllyyy slow response time. I have to wait over 4 days to get a response to my tickets even with live chat escalation. My ticket has been opened for a month and has yet to be resolved. Its like they're not even working. Unsatisfactory service with slow response time.
Review by Roughjon Dllas2 months ago
Only got this to reduce lag and so my friends can play while I'm at school (some of them are European) and its been doing all of that so I'm happy
Review by Hadir2 months ago
Please do thing better before you use them.
I tried to build my Ark server with 2 or 3 mods.
Needed just 5 minutes of help from them.
The online helper chat told me he dont have the tech knowledge to help me, just to make a ticket.
Did the ticket no problem, 2 days later still no response for something so easily solvable.
Think 10 times better before you buy the services from them, at least the Ark ones.
Almost 20$ spent for nothing!
Review by Shahrazad Davito2 months ago
I got the server at a very good price, however it’s been difficult to get mods onto it, although that’s likely my issue.