Would give ZERO stars if I could! Booked flights in January for a May trip. Life happened and my mother passed away unexpectedly. Her services were held on the day we were supposed to fly out. The airline refunded us immediately and in-full, but after 4 MONTHS, 6 EMAILS (all of which went unanswered), and as of today, 7 PHONE CALLS (each ending with the promise that I would receive my refund within a week), Shiva Travel STILL HASN'T REFUNDED the booking fee! Oh, and I found out on the 6th phone call that I would only be given a partial refund... you know service fees for everything they could think of, cutting my "promised" refund amount in HALF. You'd think they would at least have compassion for someone who just lost their mother...not. at. all. They also promote themselves as having award-winning customer service, what a joke! Except the joke is on you if you actually use them. I learned the hard way so you don't have to...don't make my mistake!
Review by Camala2 months ago
Booked my flights to Delhi. Smooth and easy.
Review by Fqith Zetili2 months ago
Giving one star is generous. This company is scamming people. I had a clear copy paste of a "confirmed" booking for five of us at Thanksgiving. I called the airline to choose seats and they had no record of a reservation. I called Shiva Travel daily, only to be told it was "200% confirmed" and an email would arrive in 48 hours. They had thousands of tickets in the queue from Labor Day weekend, not to worry...all complete BS. After a week of calling and emailing multiple times a day demanding my confirmation, I was told I needed to send a copy of my driver's license to accompany my credit card information. This was a huge red flag as I've never had to do that with any other reservation. They already had my CC information, and I jokingly asked if they also needed my SSN as this was highly inappropriate. THEY ARE NOT ENDORSED BY THE BETTER BUSINESS BUREAU AND HAVE COMPLAINTS ON THERE. I know the cheaper travel ticket is attractive, but they are scamming people somehow. I cancelled my trip and told them if I see any charges on my statement I would file charges for fraud.
This is a terrible company and one to stay far, far away from. They never had any intention of booking my flights and they are very condesencing the moment you demand what is yours...and what is standard practice for any travel agency...your confirmed tickets.
These people should be SHUT DOWN. Horrible. Horrible. HORRIBLE.
Review by Buki Gaeta3 months ago
Ffi7fic yuh fif yuh vufvjuc7
Review by Starship3 months ago
Ok service very hard to understand
Review by XinYing3 months ago
Fast and responsive
Review by Goldsmith Hagain3 months ago
Great prices! Helped me out when we thought there was a problem!
Review by Zzap3 months ago
Review by Anicca3 months ago
Our contact at Shiva, Perry, was delightful. Whole experience wuth Shiva was an excellent experience.
Review by LuSyc Caccamise3 months ago
Best price for us to travel
Review by Zaccara Rungmee3 months ago
Very good prices and helpful!!
Review by MIWhitton Tound3 months ago
Everything went smothly on the site..Thanks..........
Review by CustomeDavidBushr3 months ago
Review by Mitali3 months ago
Review by Dews Kleu3 months ago
Great prices and deliver what i ask for
Review by Afrang3 months ago
Great customer service
Review by Kifer Paljusevic3 months ago
Reservation was OK but seat selection did not work
Review by Connemara3 months ago
easy smooth and inexpensive
Review by Phoebemccallum3 months ago
Fast and Easy.
Review by Heysi3 months ago
I booked a flight with this site and they said American Airlines did not accept the booking charges so they had to cancel my trip the next day. They advise me to re-book my trip. I re-booked my trip and paid an additional $125.00. Unfortunately I have had another bad experience. I logged into my American Airlines App to add my new itinerary 2 weeks later and the flight was not found, so I call American Airlines to check on it and Shiva Travel has canceled my flight again and has not notified me. Everytime I have called they tell me to call back in 2 hours for a manager or a manger will call me. I have yet to hear from anyone at Shiva Travel and as of today I still do not know if I have a valid flight for 08-30-19. Very frustrating. In all my years of traveling I have never experienced this problem before I DO NOT RECOMMEND THIS THIS SITE!!!!!
Review by TheWritersBlock Masaud3 months ago
Perry was very helpful in making my reservation and very courteous in assisting with a glitch after the reservation was completed
Review by Reyney3 months ago
Had to use cresit card company to get through
Review by MountainMO Derrow4 months ago
Shiva gave me the BEST offer out of all. I’m so happy with the service. Perry, a customer service agent, was incredibly kind and so helpful! I would highly recommend shiva and would definitely recommend them!