Excellent customer service, I appreciated them reaching out to me to confirm my measurements before processing my order. Shipping was prompt. Highly recommended!
Review by Calvino1 month ago
Wish I had rad th negative reviews about customer service!!
Don't make online purchases!!! If you do and call to discuss you'll be met with contempt rather than compassion! I'm an attorney so I accept I should have double checked the return policy.
I purchased a Tiffany Rose wedding dress with expedited shipping. I never got an email confirmation which the woman on the phone when I called told me that my order highlighted a glitch in their online platform. My credit card was charged so I called. It has been several weeks and I never got the item. Poor online ordering system coupled with rude customer service and hidden terms and conditions meant I spent a lot of money on a dress I still have yet to receive.
Wedding date has now past. I understand it's my fault for not checking the return policy but their system is faulty and above all the woman on the phone was rude an unhelpful. Side note - the terms and conditions includes an 'etc' on things that are non-returnable which is beyond unhelpful in online sales. An I'm sorry for the situation would have gone a long way as opposed to 'not our fault we don't control shipping and you should have read the terms & conditions on our website."
So I grant this store that it's my fault but the terrible interaction I had and brazen blaming instead of compassion for an expensive wedding dress I no longer can even use means I'll encourage anyone to not frequent the store.
Review by Bipinkumar3 months ago
The owner called to ask specifics about my order. I was ordering maternity clothes for my daughter. With input from the owner, we modified my order. That is great customer service! My daughter is delighted with the clothes. Thank you.
Review by Arevik SuziQbooks4 months ago
When searching for a maternity wedding dress, they were extremely helpful. I had been very stressed out about the process of ordering a wedding dress online- let alone a maternity wedding dress, but they put my stress at ease. They took the time to get on the phone with me, take my measurements and advise me on what size I should select in the dress. They even called Tiffany Rose directly to ensure that I was ordering the correct size in the dress that I selected, as I am 4 1/2 months along and will be 6 months on my wedding day. I am so excited to get a gorgeous wedding dress that is going to highlight my bump and make me feel beautiful :) .
Review by Oranges4 months ago
Great service. Ordered only one size each, someone at the store called to make sure I have the correct sizes, even went through each item knowing which ones to size up or size down, so had some sizes changed. When it got here it all fit great.
Review by Sien Witsel4 months ago
Way over priced with a terrible exchange policy and customer service! I don't live anywhere near this store and was a few weeks past the date for the exchange (30 days past purchase I believe) so I called to see if they could give me a little wiggle room on a never worn black dress with tags and they refused. The item was a $200+ dress that was a gift and it was completely wasted. I wasn't even asking for a refund (which they don't even offer at all) - just an exchange... They wouldn't lose out on anything at all and they were very rude and acted appauled that I would even ask for an exchange past the date. Considering that they are dealing with pregnant women, they should really have more kindness, understanding and flexibility. Never use this store if you are giving something as a gift!
Review by SAFCGateshead Bellerby7 months ago
I had such a great experience with the online shop. I placed an order online and was so impressed when the store personally reached out to make sure I had ordered the right sizes and give some advice. This is my first pregnancy and I was blown away by the personal touch and the thoughtfulness.
Review by LaShai7 months ago
Great customer service. Great selection!
Review by Lenko Derrow8 months ago
I am a VERY difficult reviewer - I have high expectations when I'm spending money. I expect quality, good service, and a reasonable price based on the two former expectations.
This was my first experience with Seven Women, and it won't be my last. They have the best prices I've seen in Canada for imported British maternity brands, the quality of my purchases (a Tiffany Rose dress and a belly band) was exactly as described and expected. Great! But it was their customer service that will keep me going back. I am a difficult person to size... Pre-pregnancy, I wear a small in my waist, a medium around my hips, and a large to x-large in the chest. Pregnancy has made this even more difficult. Stephanie worked with me over the phone to make sure I got the best size based on my bust, exchanging three phone calls with me and even going so far as to contact Tiffany Rose in the UK on my behalf. I am beyond pleased and can't recommend SW highly enough.
Review by FashionBug1 year ago
Gorgeous dress and it arrived so quickly !!!!
Review by Merkaba Benosenko1 year ago
My experience at seven women was exceptional. Stephanie spent a patient four hours with me selecting my maternity wardrobe and making excellent selections. Since my experience in the store, I’ve been ordering online with the added comfort of having a human at the store to communicate with that provides direction on sizing. With my last order, they actually remembered that I had left my iPhone charger in the wall and sent it to me by messenger with my shipment!
Review by Ettlie Cuviello1 year ago
I’ve had such great experiences with this store. I live in Ottawa and have had trouble finding fashionable, great quality maternity clothing. Online shopping can be a bit nerve wracking but Seven Women have made it just so easy. All the staff are incredibly knowledgeable about their clothing and each time I see something on their site I like I give them a call to talk about the fit / style and get their advice on what size to purchase. They also encourage you to order more than one size so you get to try a few on, which really helps to find the right fit, and this is made manageable with free shipping and free returns (as long as you keep $99 worth of clothing). I could not recommend them more highly. I’ll be doing most of my maternity shopping here.
Review by Arcyd1 year ago
Arrived on time and the dress is gorgeous! Thank you so very much!
Review by Copper1 year ago
Dress came with strap broken.
Review by Cayci Siltanen1 year ago
Very good customer service. Forthright and honest - called me to say that my ordered size was out of stock the next day, and gave me very helpful and constructive advice on whether the next size up would fit. The package also arrived very quickly.
Review by Harshin1 year ago
Amazing customer service. Highly recommend!
Review by Giebelhaus1 year ago
Great product, fast service. The shawl is really lovely and you don’t have to be nursing to enjoy it! One problem: The shipping details were sent to the wrong email address so I didn’t get the tracking number. It’s a common typo, and luckily the person who does have that email address forwarded it to me. Always copy & paste important info!
Review by Nizz1 year ago
Great selection and great service!
Review by DropsA1 year ago
This is the second time I’ve ordered something only to find out it was not actually available even though it showed my size was available online. Quite frustrating
Review by Shervensi Reimnitz1 year ago
Both Jennifer and Stephanie went above and beyond to help me. I was buying the Make My Belly fit for a different knee length coat and they both called me on the phone to ensure it would be a good fit before I purchased it online. It arrived on time and fits perfectly. Very happy with my purchase and have already recommended them.
Review by Sharvy1 year ago
Excellent customer service
Review by BeatsbyRukiss1 year ago
Beautiful stylish product! Though the order was made online - nevertheless, received great customer service through follow up calls, etc. wonderful experience! Thank you!
Review by Jly Griciute1 year ago
Listen guys, if you want to make your moody wifes a bit happier, take your bunny to this store. Definitely made a day for my precious baby. Keeps asking me to stop by here again a week later. Hey... As long as it keeps her happy. She looooooved the clothes
Review by Stubbzie1 year ago
excellent customer service over the phone. Stephanie was very friendly as well as knowledgeable about the products.
Review by Phellyn Zivcakova1 year ago
I bought a pair of jeans for my wife. The staff at seven women were ready to help and had great suggestions. Thanks a bunch.