Very professional. Very diligent until the job is done
Review by Alfurin Mercilo10 months ago
The gentleman from Sentry was indeed a gentleman, was prompt, knew what he was doing, and did the work very quickly and very well. He also took the time to show me how to do certain aspects of it myself, should the need arise on a different entry spot in the future. We have depended on Sentry for decades and have neve been disappointed.
Review by Dhiru11 months ago
Sentry Security is easy to work with and provides good service.
Review by Stuffed Sedona11 months ago
The people we have dealt with have been extremely helpful and friendly. Customer service has been patient and kind as we learned the system, asked tons of questions and initiated standards to insure easy, yet safe, access to our building for guests, staff and volunteers. Service has been consistent in following up on issues and doing whatever they can to address them and helping us to understand the significance of issues. They know what they're doing and are good at doing it!
Review by Venessa Derrow11 months ago
Nice, helpful, respectful of your time via the service window--great customer service by phone to troubleshoot and assist. No nonsense and no BS. What more could you want?
Review by Marielsa1 year ago
We've been using Sentry for several years and it's apparent that they need to improve upon their product knowledge as well as add more project managers. The constant follow up is an added source of friction. The people are nice but overall there is a lot of room for improvement.
Review by Crablands Derrow1 year ago
We were having some issues with our security system and Sentry sent a technician out to detect the problem and resolve the issue. We were pleased with their attention to the problem and concern to make sure we have the safety and protection we were paying for. They were polite, friendly and efficient making it a positive experience.
Review by Allexander Derrow3 years ago
They did a great job with more features at a lower price. All is working well.
Review by Teresel Trai3 years ago
Great service but maintenance monitoring is pricy and on the higher end in competitive comparisons.
Review by Zulkarnaen Lafourche3 years ago
Sentry has always been very responsive and I am grateful for their great customer service.
Review by Meglio3 years ago
We have had no issues until the other day when my wife tried to set the system and screwed it up prompting the alarm and a call to me at a remote location. The person who called kept asking for the password on the account to shut the system down and prevent a police response. I had no idea what the account password was and could not prevent the police response. I then got a call from my wife, who was panicking. She does not usually set our alarm to leave the house and screwed it up. She had tried to call the company and the number was not covered at the time. I immediately told her how to reset the keypad to turn off the alarm. I called back the alarm system number that had called me and found out that the password was actually the "keypad" pass code, which of course I knew. If this was explained at the time of the first call, the whole problem could have been averted.
Review by Fastway Derrow3 years ago
They have contacted me immediately when issues happened - No hesitation. Always available by phone and are there to help.
Review by Bfs3 years ago
We are very happy to be dealing with Sentry security!
Review by June Bajos3 years ago
Review by NancyD Heidger3 years ago
Technician was able to tie into our existing wiring and get us up and running within two visits.
Review by KerrieM Einck3 years ago
Sentry is a full service alarm provider. I have had no issues with installation or service for the past two years.
Review by Mr Cooper3 years ago
Office or inside personnel were very engaged. The outside technician was also engaged. However, it has been difficult getting them to establish and complete the follow up work. Just an area of opportunity, I would still recommend them to friends and family.
Review by Khurlee Pikali3 years ago
You have taken care of my business perfectly for 11 years- Thank You!
Review by Buglet3 years ago
The service provided was prompt and efficient.
Review by Druecustomer Vanheukelom3 years ago
My encounter this time was very brief and you were responsive
Review by Spidey3 years ago
EXCELLENT COMPANY AND SERVICE BEEN DOING BUSINESS FOR MANY YEARS
Review by Bralsan3 years ago
The in house service was very good, but my experience with questions regarding additional services never went to anywhere.
Review by ASullivan3 years ago
We honestly don't turn our alarm on very much, but when we do, it is easy to use and we have had no issues.
Review by Corum Fasterling3 years ago
We have no problems with the system. If the alarm does go off, there is a quick response from the company.
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