I bought mattress from them. After I discover is damaged and contact them they changed and sent new one without any further problems. Good communication fast delivery and ok prices. Although I wouldn't recommend it as mattress is not high quality and hurt my back.
Review by BenTec Massbahi2 years ago
Great professional service. During my moving sengefabriksudsalg was the only furniture company I used that was on time and handled everything in a professional way.
The bed is great only disadvantage is that the headboard is not attached to the bed.
I asked for assembly of the bed and noticed that late when I was moving furniture in the room.
Review by Bonbou3 years ago
I had a very poor experience with Sengefabriksudsalg from delivery to retour.
First, they use a delivery company which is totally unflexible and unwilling to cooperate. They deliver during working hours, without any previous notification. When I called them, they said they can come during 08:00 and 16:00 (when most people are at work!) and the driver cannot send any notification before he arrives (!). So, I had to be home for a whole working day before 08:00 and 16:00 to wait for the delivery.
Then, when I wrote to customer service I would like to return the madras, without mentioning anything else about the condition of the good, they replied, without asking further questions that I cannot return it, because it was taken out from the packaging (again, without me mentioning anything about it). This gives a good idea about how willing they are to receive the retour.
Pricing policy: they are just displaying some random prices for the same product. For example, the top madrass I bought has one price on the category page (3,499DKK -full price) and another price on the product page (1,499DKK -full price). This gives us another good idea on how they are making their pricing.
Sengefabriksudsalg is rated 3.0 based on
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