Honestly do NOT use this website. They are rude and unhelpful, they sent me an e-mail asking me not to call their reception team as I called to ask politely when I can expect my laptop back when they couldn’t give me what they offered for it. Cannot believe how rude they are. Especially Rachel.
Review by Nikoya Pintican5 months ago
Not responding to my emails.
Still haven't received payment after almost two weeks.
Review by Daphane5 months ago
Very rude when emailing. Quoted me a decent price for my laptop, I sent it to them with cable all packaged up accordingly and when they received it they offered me £5!!! The laptop was exactly as I had described to them so they had no reason to offer me such a low price. I asked them to send me my laptop back and when I received it part of my cable was missing. The power pack that coes with a laptop obviously comes in 2 sections, one end that plugs into the laptop and the other end into the wall. I was missing the end that plugged into the wall. When emailing them to complain they simply said when they had received my package it was already damaged which they stated they had already told me, (which they hadn't) I asked them to resend the email which said my package was damaged upon arrival as I never received such email and they simply forwarded me the exact same email stating they had received my parcel but there was no note of it being damaged? Then they proceeded to offer me a new part to my cable at a cost of £7!! More then what they were going to offer me for my laptop!!! So now I am down in money as I cannot sell my laptop without the full cable and they are now refusing to answer my emails and complaints. I would never recommend using this site as they are very cheap and not worth the hassle!!!
Review by Mislykade Slobodeaniuc6 months ago
Tried to sell two laptops though this website, completed the description choosing pre-set options and obtained a price. Got an email the next day rejecting the laptops for generic reasons that could have been stated on the website. Avoid unless you want your time wasting.
Review by Sujeev7 months ago
Sent 2 working laptops as others have mentioned prices offered were stupidly low against the quotes given. I asked for the laptops tone returned. an acer that was returned is now not working at all and completely useless when it left in perfect working order. Stay along way away from this bunch of robbers!!
Review by Kubixpietrzak Tasho9 months ago
So i sent my laptop to sellyourlaptop.co.uk....not sell your-laptop or sellyourlaptops. And they give me a price before I sent it off to them and they emailed me a postal slip to my email address I sent it off which was free .parcelforce who are useless lost the parcel and couldn't find it and said I need to contact sellyourlaptop and they need to make a lost claim. After reading other peoples lost claims online it would take months before I was looking to get my money back . I must of sent like 20 emails in all this time to SYLT and they replied to e everyone and didn't mess me about once. So in the end I got a final email from them saying that they will pay me in full today and not to wry as they will sort out the problem on there end . don't use anyone else but this company. And don't ever use parcel force useless #
Review by Gertje9 months ago
Was quoted £72, sent my 8 year old laptop to them and was told the condition was "less than average" and the quote was reduced to £30. The laptop was barely used, it was in great condition and to describe it as less than average is frankly fraudulent.
I was also advised there was a crack in the base - and was sent an image (after I asked for one) of what could have been any laptop taken from google. Maybe it happened in transit, but it wasn't there when it was shipped.
A really dishonest service from a company who are never going to give the quoted price. Avoid.
Review by Lululovesalaugh11 months ago
Normal company, not the best, but you can choose it
Review by Azodi1 year ago
NB. Writing about Sellyourlaptop.co.uk
These people are basically thieves.
Yes, they'll buy your laptop, and yes, you'll get paid.
BUT... do not expect to get the quote.
Our laptop was in good condition and hit all their listed criteria for good condition.
However, after their inspection, they claimed that the wear to the keyboard was excessive, despite it being fully readable and fully working.
They also claimed that the 'age' of the laptop was defined by the date the first of that model came off the conveyor belt, not the date of purchase as new (receipts provided)
These two things took a £60+ quote down to £26... criminal.
With this in mind I would say go elsewhere, list on eBay, but frankly, don't give your laptop to these guys.
Review by AhbyT Waleij1 year ago
Rejected the buyback order on a working laptop despite stating on the website 'we buy any laptop' Absolute scam, avoid at all costs
Review by Randy Prior Lofing1 year ago
Sold my laptop to them. Sent it and was delivered. Never heard back and never got paid...
Review by Rzent1 year ago
Got a quick and easy quote online for a broken MacBook (£93), placed the buyback order and received the shipping label within 2 hrs. Sent the next day (paid for already by SYL via the label) and received an email confirming they had received it the day after. They later confirmed that my quote of £93 still stood and within 48 hrs of that, I received the money to my Paypal account. So easy!
Review by Lahla1 year ago
I stupidly sent my laptop to this company before reading the reviews and now I sorely wish I hadn't. My laptop was in good working condition and I was given a quote for £77. I printed off the postage labels provided (Royal Mail 48hr) and posted it off. I emailed the company after 2 days to enquire if my laptop had arrived and was told it hadn't, but that I would get an email when it did.
Fast forward two days later to today, and I received an automated email to say that my laptop had arrived on 15th (the day I enquired) and was undergoing testing. Four minutes later I received another email to say that due to the 'damage to the screen' my quote was now £10.
I asked the company to provide evidence of this damage and they sent me a photo of my laptop, which is absolutely filthy and has a huge crack across the screen.
Needless to say, I am furious and have asked for it back, although I think that is the last I have seen of it.
Please avoid at all costs.
Review by SheTooGoofy1 year ago
I sent my laptop off to this company, I had checked and the laptop was working fine when I sent it to them. However, I got an e-mail to say the laptop wasn't booting and they could offer me less than half of what they had quoted me. I declined as I was pretty annoyed (and just for the principal of it), as it was definitely working fine when I sent it (I was even using it up until the day I sent it to them). I asked for them to return the laptop back to me and now see that the fault must have been caused at their end, as yes, it now isn't booting. Also when they sent the laptop back to me it wasn't in the original laptop box I sent it in. Now am trying to find another company to buy it faulty. I'm not happy at all.
Review by Ropital Minenna1 year ago
Avoid this company at all costs, They are daylight robbers and do not do what they claim on website. I filled out online quote form detailing there was a tiny piece of the corner missing on laptop cover, got quoted £101 so went ahead with the sale only for them to email 48hrs after receiving laptop, saying they can't honour quote as there was a tiny piece of the corner missing and can only offer £60, I reluctantly accepted as I didn't trust what standard I would get my laptop back if I refused lower offer for them to take nearly 72hrs to make payment. When I complained I was told that I have to wait for payment because it is an automated payment system and they didn't even entertain the fact they went back on there original price even though I told them about the damage from the start.
Review by Fangfei1 year ago
Easy process and true to their word they gave me more than other laptop recycle companies or Curry's trade in. Great! Thanks - much appreciated.
Review by GHayden DePonio1 year ago
Got a quote of £54 for my laptop which seemed reasonable so I sent it off.
After a few days I got an email saying there were some issues meaning they could only offer £10:
1) keyboard paint finish was "worn" even though all letters and numbers were clearly legible. I could accept this as it was 8 years old but did seem slightly pedantic.
2) pixel damage to screen meaning full replacement required. There were 100% no problems when I sent the laptop which was packaged securely in original box. I have photos to prove this.
Therefore I was offered £10 which I reluctantly accepted. My advice would be not to use this firm but if you do take date and time stamped photos of your item before posting.
I have at least been paid unlike some people on this forum.
Review by Alcorn1 year ago
Great company, I got the offer that I was quoted online and a cheque was sent within a few days. Would definitely recommend unlinked the ‘We Buy Any Phone’ company.
Review by OmerS1 year ago
This company should be reported to Rouge Traders on Watchdog. They are not to be trusted.
I have had a similar problem as Derek who published his review on 12th April 2017, as well as Katie Mumby who published a review on 26th April 2017.
I have had virtually the same problems with this company who give you a high price to start with, however when they receive your laptop, they tell you there are some faults with it so they half the original price. I should have been more careful, as two other companies web sites had originally quoted half of what Sell your laptop originally stated, then of course when they said about the so called faults (which were noted on there website when inputting details of laptop). Of course they then half the original price given. I requested my laptop to be returned to me, which it was, however it was not in a working condition when returned. What a bunch of crooks.
DO NOT TRUST THEM DO NOT USE THEM.
Review by Reneisa2 years ago
My partner waited in all day but DPD did not show to collect. She tried the contact number but it went straight to a recorded message. Just awful service, good luck if you use them.
Review by Bafford Schwark2 years ago
Why bother with the hassle of trying to sell a dis-used laptop anywhere else? This company gives you a very fair price for your old laptop, the whole process is so simple and payment is super fast. I like the postal options to best suit your needs too. If they are as good as their word in deleting everything on the hard drive for you too then this is a no-brainer way to dispose of unwanted laptops. Highly recommended.
Review by Anthoni2 years ago
Just stole my laptop as never paid me for it and now won't send it back or reply to my many attempts at contact AVOID IT it's a SCAM
Review by Thophles2 years ago
I'm happy to have found a company to buy my 5 year old laptop at a fair price. While I received $20 less than was quoted, I still thought it was fair. the quote process was quick, I didn't have to pay for shipping to send it in, and I received a check in the mail within just a few days after accepting the offer.
Review by Lynna2 years ago
A fast and efficient way to recycle old laptops-and you get paid! It was so easy I wonder why I hadn't done it sooner!
Review by Bafford Papaefstathiou2 years ago
So easy, perfect sized packaging with pre-paid postage provided by them. Posted on a Thursday afternoon and had money in my account on Friday!! Excellent service.