The service has been up and down. Lately it's been more down than up. I called customer service about my doorbell not recording and they said I would get a return phone call. Still waiting on that call by the way.
Installation crews are top notch. The tech support and customer service is what brings the score down for me.
Review by LadyBirdy Callais6 months ago
Terrible experiences- multiple. Interminable hold times, even if calling to clear an alarm. Have had police sent to my house unnecessarily because they are unreachable. Service is horrible. Multiple transfers and holds to get an appointment always a week out. Twice they've NO SHOW for service appt I waited for. Would strenuously discourage anyone from considering them.
Review by Diederich8 months ago
Great service and monitoring! They've even called me to let me know my electricity is out, so I could notify the electric company!
Review by Weichman9 months ago
Select Security will give you peace of mind and you access it all from your phone! What a great time to be alive. Seriously..they can secure your perimeter and let you keep tabs on your home or business while you're away. You'll be blown away by how reasonable their starter packages are.
Review by Korinbird Lehrmann11 months ago
Wish I could give them less stars. This company is terrible. They bought alarm force. I've been trying to cancel my account with them. I have sent several emails, to the help @ selectsecurity.com email and no one ever writes back. I sent the piece of crap equipment back to them. I am no longer under contract but they continue to bill me. Don't use them!
Review by Deannka1 year ago
Quick response,Great alarm system,💘 love it.
Review by Garded1 year ago
Loving the upgrade. I would definitely recommend this company.
Review by Sinbad1 year ago
I think this system is wonderful and the installed was fantastic.
Review by Tekarius Oberschelp1 year ago
Rep was courteous, knowledgeable and convincing WITHOUT even remotely being annoying or pushy.
Review by Sycophanta1 year ago
When I switched over from Alarm Force to Select Security the transition was seamless. The equipment was installed quickly. The technician that did the installation was very knowledgeable and efficient.
Review by Rogini Dropkin1 year ago
The ability to arm and disarm at your convenience right from your phone checking to make sure you did set alarm, from your phone, be able to disarm before you open your door. The chimes to alert you when a door is opened is just awesome. I would recommend to anyone. You sleep peacefully.
Review by Vornette1 year ago
Response to alarms are prompt and within the designated time limit. Customer service reps are knowledgeable, patient and cordial.
Review by NYCApple Shakhbandarov1 year ago
great customer service
Review by Jagabandhu1 year ago
Reliability is a great word to describe this company!
Review by Loui Chaussy1 year ago
The installer was first class. The reason I didn't give you a 5th star was the inability to lower the volume on the set when you set or cancel the alarm. It is very annoying and will wake up folks on the second floor.
Can't just that aspects noise be reduced?
Review by Debook Bagocius1 year ago
On 5/7 I called about a problem on my panel. The lady talked so fast that I couldn't catch her name. Was on hold for 5 mins. while she was checking on something and the phone hung up on her end. I called back sound like the same person, I asked her name and again she talked fast and sounded annoyed. She then put me on hold for 17 mins. and 55 secs. and once again the phone hung up on her end. I called back and got a different lady, I think her name was Julie and she was helpful. Once again I was put on hold for 6 mins. waiting to schedule a tech to come out. I then talked with a lady named Ashley who was very nice and helped me. Customer service was not so good.
Review by Mogul1 year ago
the ability to set or remove alarm when away from home
Review by Orleen Notay1 year ago
system is easy to use and sophisticated. I am happy that i updated the system from the old one.. I do receive to many e-mails regarding openings and closings.
Review by Mashamo1 year ago
EXECLLENT SERVICE, all my questions were answered quickly. love dealing with this company! thank you.
Review by Haseebah Langin1 year ago
I like my alarm company
Review by MrGrace Jabboury1 year ago
I been please so far. I I've only been receiveing it 5month
Review by Jafor1 year ago
Love my system
Review by Mylvaganam Derrow1 year ago
Quick responses, too many emails. Love app.
Review by Cynkar1 year ago
The installation was quick and the technician was very knowledgeable, courteous and polite. However the security panel could not be placed where the original one was installed and there are small holes in my wall which will have to be repaired/painted. I was not expecting to have that problem or added expense.
Review by Zybba Sistovaris1 year ago
This is a great alarm company. They have state of the art technology, and friendly service. I recently upgraded my system and the service technician was very knowledgable and explained all the new features. I would recommend this company to anyone looking to get a home or business alarm.