This company is nothing but a fraud. They are offering services but can't provide them. They have techs who don't even have a license to practice. They rip me off by $3500. Low suit was filed and won as they never even came to court. SAVE YOUR MONEY!
Review by Loupe1 week ago
They obviously don't understand the request to stop calling or texting phone numbers. They don't abide by the FTC guideline nor DNC. I suspect that everyone of the aholes at their call center were either used car or timeshare sales personnel that failed t their first endevor! I would never consider a company nor their services that use these marketing tactics!
Review by Kenandterri Bhoopalan2 weeks ago
I called Select Home Warranty about my dishwasher. My dishwasher cost 600.00.
SHW sent out a company called TMT for the repair. The technician diagnosed the problem bad pump, heater and wand. Then for some reason TMT fired him. We called TMT asking why it was taking two weeks to get back to us. They said that they fired the technician. Then we waited another week. I called TMT back and she said they had the parts and were ready to come and finish the job. Well a young boy showed up without all the parts. My wife had to find and play a youtube video so the guy could replace the wand in the dishwasher. He tried to get us to sign off on the job saying the repair was finished. So then when we called TMT back she said she was not aware of the parts list because the technician that they fired never turned in the parts list. This went on for 2 months. After that I cancelled TMT and SHW let me know that I was entitled to a $185 for the repair and to send me a check. I decided to go back to my old company American Home Shield - WHY? My dishwasher was 4-5 years old SHW pro-rated the dishwasher so if I wanted it fixed I would have had to pay the difference between what they said it was worth and what the technician was going to charge. I sent them 1000.00 for a 3yr contract, never turned in a claim and I had their service for about 6 months. So they took back the 185.00 they said I deserved to get for the dishwasher repair and they said all that was left from my 3 year contract was 400.00. Needless to say I would never recommend SHW for any property owner. I explained the same scenario to my old company American Home shield and they said that if the repair was more expensive than the appliance they would have replaced the dishwasher. I am glad I learned about SHW now, instead of when my two heat pumps went out, then I would really be stuck. SHW offers NO benefits to the home owner. They hire inexperienced labor, they prorate the repair and make the customer pay the rest.
Review by Carrock2 weeks ago
We have had select for one year now. When we call for a repair they never have anyone available and want you to pay for the technician before they send someone out. If I have to do that what is the use of having this home warranty plan. Roof leak claim been waiting for someone 3 months or more to come out still no one available to take the claim. Just ridiculous if you ask me. JT
Review by Tamaka3 weeks ago
No hot water was coming out of the water heater. We applied for a claim and it was a four day process to get the claim accepted for repair work. I received a call the very first thing in the morning and lucky for us we and the contractor were available and I got same day service.
Review by Lenee3 weeks ago
Terrible!! I called to make a claim on my fridge and they said the icemaker wasn't covered. When I tried to cancel they said I could add the service and they GUARANTEED it would be covered if I pay the extra fees. I did... I shouldn't have listened but I did. They came out to repair my icemaker and then Select Home Warranty wouldn't cover the repair over $150!!! This is roughly what I paid to "upgrade" my policy and then pay the deductible. Now I've been on hold for hours with them trying to convince me that I'm wrong and are only offering $30 as a resolution.
The manager that "upgraded" my account flat out lied to me and they won't approve my repair.
DO NOT USE THIS COMPANY!! THEY LIE!!!
Review by Kleart3 weeks ago
Next to my garage is our HVAC and a small leak rusted the fan inside. Select was very fair in working with the claim and replacing it after two weeks and special approval. The service lived up to the reviews I read before ordering.
Review by Bafford1 month ago
does select home warranty is a scam you pay for warranty service but then when you call to put in a claim they never sent anyone out to help you they tell you to get the item fixed and then send them the receipt and maybe they'll reimburse you which they never do when it all to get a class-action going against this company
Review by Treenabeena1 month ago
Select warranty is the worst company they say they will pay a claim and they don’t I had a roof leak and they told my roofer in order to pay the claim I had to repair the whole roof I did for 13,000 there portion was 2500.00 they now refuse to pay the claim after I was told they cut a check.
Then I Had a toilet leak they sent a technician to fix it 5 weeks later toilet leaked again.
They sent a different technician who reported to them first technician did a faulty job.
Select now refuses to pay claim they will use any excuse not to pay a claim. Now I’m suing.
Stay away from this company
Review by JordyjilianJus1 month ago
I am going to the bahamas and I needed my service call expedited to not take longer than 7 days. I was given a promise and they kept it. The quick speed of my claim was awesome.
Review by Mzll1 month ago
Have to say Select Home Warranty did have a repair man respond very quick,The operator I had spoken with was understanding,No complaint there but has been down hill since ,I received this email this morning needless to say I am not a happy camper ,
We have processed your claim for policy #1056336.
You have been approved for a cash reimbursement in the amount of $150.00, which you may use towards repair or replacement of your current unit. After Email I received stated a Review of the information and diagnosis relating to your claim, it has been determined that the cost of repairs exceeds the current value of your unit. In the event the repairs or replacement exceeds this amount you will be responsible for the balance. Please see section 8 of your policy.
. Please review your contract carefully for limitations and exclusions. 8. 2 Select's Option. Select shall have the sole and exclusive option to:
i. Select the Independent service technician to perform repair and/or replacement services;
ii. In the event a covered system or appliance is deemed irreparable or it is not cost effective to repair, Select may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced;
iii. In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance,
For what ever reason,Your telling me my washer is worth $150.00,This just doesn't seem fair to me.as when I selected I did so with the understanding that;I My understanding was as follow Your covered item is repaired or replaced Simple as that. Get back to your life without the worry of what breakdown may be on the horizon , what your allowing me $150 to replace ..I didn't think that it would be replaced compactly but I do feel it's worth more then $150 on today's market,Needless to say I am VERY UNSATISFIED,Will not recommend any friends to your
Review by Lisaylis1 month ago
First, negotiate - actually just keep saying no....
I started at $1200 for the year, $90 per visit. Got down to $1200 for 4 years, 45$ per visit.
I will definitely recoup the $1200 - I have been reimbursed to purchase a washer, dryer and dishwasher, plus a plumber and electrician visit in the first year (about $800).
Here's the deal - almost every time you call, the tech comes out and whatever they have to fix is not worth the cost to fix it, so they give you a few bucks towards what you are replacing (normally at $100-175). If it's a system (like your plumbing or electrical system) they give you around $300.
The sales guy was extremely misleading - he said they would replace your unit with the same functionality...that lead me to believe they would replace my unit. But if you read page 8 blah blah blah it's really explained - but who reads 15 pages.
Also, you have to have TIME. It takes about a day for a tech to call you, make the appt, get approval, put in for the refund, etc.
If I had gone with the first deal, I would be pissed. However, 1 year in I have almost gotten back all I put in, so it's not terrible.
Review by Tishani Lefferdink1 month ago
I bought a home warranty to cover my very old HVAC. The HVAC broke and I put in a claim. The HVAC repair tech noted that the motor was broken, and that the system was low on freon. SHW declined to cover the repair/replacement because their contract covers broken motors, but not freon leaks. I called to object and was told to pay for other HVAC repair personnel to evaluate the system, and submit their evaluations in writing. I paid for, coordinated, collected and submitted 3 separate professional HVAC evaluations that all state the problem was a broken and unrepairable motor. SHW still refused to pay, when I asked why now, they stated that they needed 3 years of maintenance records before they can pay. I produced 3 years of maintenance records and they still refused to pay claiming that the problem was a freon leak, and as such is not covered. This completely ignores/contrdicts multiple written testimonials by professional HVAC repair personnel.
Review by Uvalyn1 month ago
I placed a claim online for air conditioning repair. I received a response in 24 hours that a repair person would be out the next day. The technician texted to say he was on the way, and arrived as stated. He repaired the problem and showed me how to handle the problem myself in the future. I would give five stars but I think an eight-hour window to wait for a repairman excessive. Overall I'm very pleased with my warranty and happy I purchased it.
Review by Akos Ghanbar1 month ago
Satisfied that I was treated wonderfully in my service call inquiry. During the summer and winter I know my appliances are all taken care of very well.
Review by TermsGames Mpunzwana1 month ago
Signing up was easy. I wanted a warranty since I live in the South and I can not be without an air conditioner. So far I haven't needed the service but it is nice to know I have it. Very nice people so far and easy sign up.
Review by Kylalily Bilboe1 month ago
I worked here it's a big scam. They are based in a small New York office and only approve about 10% of claims, never in full. All 5 star reviews are there because customers get a free month of useless coverage for posting a good review. Everything is indeed written in the T&C but good luck getting a hold of that.
Review by CustomerFREDA Kotkowski1 month ago
I spoke with Sam Mason today. He was very knowledgeable and trustworthy. I enjoyed his excellent customer service. He wasn't pushy or overbearing with his sales approach. I experienced that with another company, and the guy totally lost his sale. Please praise Sam for doing a great job.
Review by Pztricia1 month ago
My air conditioner went out in the middle of the summer and I live in an area where it gets very hot. They couldn't get a technician out for almost a week. I asked for a list of their allowed contractors so I could make the calls and arrange for a quicker solution but they refused to give me any names. So I found and hired a contractor that could come out the next day. He fixed the problem and the charge was $450, $100 for labor and $350 for the part. Select "reimbursed" me $200 I will not be renewing and can't recommend them.
Review by Pooltastic2 months ago
So the 'repair' process on my air conditioner took from 5/31/19 to 9/6/19 involving dozens of phone calls and being stood up 5 times by their contractor. Now we're at 2 months later and the fourth time submitting the invoice, trying to get the $250 reimbursement against a $706 repair bill. Frustrated doesn't even begin to describe how I am feeling about this company.
I hope to hell we never need to use their service again. In fact, our furnace stopped working this Monday & we called a local company who came out & had it repaired within 6 hours. I gladly paid them the extra $47 to not have to deal with Select Home Warranty.
This is the fourth submission of the invoice for this claim.
So the 'repair' process on my air conditioner took from 5/31/19 to 9/6/19 involving dozens of phone calls and being stood up 5 times by your contractor. Now we're at 2 months later trying to get the $250 reimbursement against a $706 repair bill. Frustrated doesn't even begin to describe how I am feeling about your company.
I hope to hell we never need to use your service again. In fact, our furnace stopped working this Monday & we called a local company who came out & had it repaired within 6 hours. I gladly paid them the extra $47 to not have to deal with Select Home Warranty.
Review by Haruko2 months ago
Signed up - Sam Mason thanksfor great CS.................hoping to get good service when i call for issues
Review by Kimknoll Goeringer2 months ago
We were promised roof repairs and we recieved patch work that is pretty good considering how much the total warranty cost. They found a good match and installed it in two weeks.
Review by Babykingkong Ramful2 months ago
Select home warranty was so fast in keeping their gaurantee on my service call. Three days was incredible and they issued an approval on the spot for an installation of two parts to get the oven up and running.
Review by Martinfly2 months ago
Bill was very helpful with replacing my HVAC. All the details were easy to follow to get the claim going and off the bat I can not find anything wrong with how it was repaired, top notch company
Review by Erwien2 months ago
Just got a little deeper into the website when the phone rang. MAN. THAT was quick. Rep was quite knowledgeable and the prices were competitive. Happy Camper so far!