To keep a long term person like me, you should work with that person more. Y'all bugged me all the time. My storage leaked and was suppose to stay at a curtain price and that didn't happen either.
Review by Raashida1 month ago
I was fine except the prices continually went up
Review by Absai1 month ago
It was an easy process and everyone was very polite and knowledgeable.
Review by JillianOK Tercilla1 month ago
It's with great disappointment that I write this extensive review on SecurCare Self Storage located at 3230 Knickerbocker Rd, San Angelo, TX 76904. Had the company chosen customer service over the fine print, I would never have gone through the effort to write this review.
I am an active duty member stationed at Goodfellow AFB. Upon PCSing to San Angelo, I leased a fully furnished apartment and I decided to store my belongings at SecurCare based on their commitment to customer service and the military.
I reserved the unit over the phone, paid for my first month's rent, and moved into the unit the next day. The woman on the phone asked if I wanted to purchase a lock from the company, but I decided to use the lock I had available to save money.
In the first two weeks, I received a phone call from the manager informing my unit was broken into. Someone cut the lock and got into my unit. The company had no video on my unit and no alarm record of anyone breaking into the into.
The manager told me that she recommended only the round locks because the structure is more difficult to cut through it. I told her that no one explained (over the phone) the difference between the locks at the time of purchase. As a customer, I found this very unsettling.
We secured the unit with the recommended lock. Several weeks later, I received another phone call to regretfully inform my unit was broken intoa second time! Despite changing the lock, the criminals used a crowbar or some other tool to cut/pry open the storage unit door. The round lock made no difference.
I asked the manager to call the police and file a reportlet them know I am active duty and cannot make it to the complex that day. Once again, there was no video footage or alarm record. I had to inconvenience members of my unit to help me move my things ASAP, spend extra money to relocate my things, and inconvenience my coworker by storing my belongings in his garage.
I asked asked the manager for refund on my payment since I moved my things out. The manager agreed to ask for higher management. I appreciated her help.
I expected the SecurCare higher management to do the right thing and return the money as a gesture of good customer service towards a military member. Despite everything I went through, higher management said they would not return the money, not even on the basis of good customer service. This was completely unacceptable.
I recognize SecurCare storage contract "fine print" states customers will not receive a refund. Nonetheless, the company should EQUALLY recognize their responsibility to fulfill its mission and promise to military members stated on their website below...
-SecurCare claims "24-hour surveillance," yet there was NO VIDEO and NO ALARM INDICATION on TWO BREAK-INs. Whatever they are surveying clearly doesn't add to the security of the customer belongs.
-SecurCare Storage states "we are constantly working to fulfill our mission: to satisfy all of our tenants' storage needs." Yet, they did not serve my need for a secure place to store my belongings and more importantly, did not make the effort (the small gesture) to make things right by refunding the money... even if their policy states otherwise.
-In regard to active duty personnel, they state the following: "protecting our country is a big job... you [military member s] need a safe place to keep [your items]." They claim to serve active-duty personnel and their need for safe, worry-free storage. This was never provided.
In summary, while SecurCare storage fine print may state "no refunds," higher management should equally consider the misleading statements on their website. The company did not provide adequate monitoring, good customer service, or commitment to military members. Businesses who genuinely care about their customers would do what's right out of principle, despite fine print.
Review by Renelene Fellegi1 month ago
Great people and service!
Review by Wailovic1 month ago
The management changed 4 times in one year. They often contacted me unnecessarily wasting their time and mine. I did not receive quality customer service consistently. They tried raising the fee before 6 months in being there . I found them to not be transparent.
Review by Patron1 month ago
Your facility is too expensive the facility on the Have terrible customer service many of the people that work there are not truthful. Your company penny pinch customers on a regular basis I will never recommend any one to rent with Secure-Storage.
Review by Tasanta Lauliac1 month ago
Facilities and grounds are kept clean and neat. Helpful, cordial and polite staff.
Review by Ezeq1 month ago
Honestly the facility got better over time. The best part of my experience there was two particular employees/now managers . Those two displayed knowledge, extremely helpful and just all around good people. It's proof your company is only as good as the people you have running it.
Review by Haarslev2 months ago
We had a storage place for years here and never had a problem whatsoever. The office is always friendly and helpful!
Easy Access and the area is always clean and love the dumpster to throw trash away on your way out! Thank you all for a pleasant experience!
Review by Wessmann Derrow2 months ago
Very disappointed in the billing. I have been with this storage unit for 5 months and every single month there is a problem with billing.
The first problem is that I have NEVER received an email bill. Even though I have asked about it 3 times in person at the office.
The second is that they increased my rent from $137 to $154. So I moved to a smaller unit and they charged me a full month rent for 12 days.
Then I set up billoay through my bank since I NEVER get a bill and they sent a check on 9/10/19 and it is 9/16/18 and Securstorage cannot find the check. So they charged me a late fee ...
So, despite an initial very positive experience, I will be finding another storage unit. There are lots in my area.
Review by Edimeh2 months ago
First time rvr using a storage and was a little worried. However mt experience was awesome. Three staff was amazing. Always friendly, always helpful. The unit worked perfect for my needs. Should I att need storage again iI would definately come use you again.
Review by Ayamani2 months ago
Unit broken into. Not notified until end of business day 2 days later. But when you havent paid they sure do call.
Review by Tsvetlein2 months ago
Very easy to deal with. Clean, secure facility.
Review by Mixy Ylioja2 months ago
We had a large climate-controlled storage unit with SecurCare for several months. The unit was clean and neat, easy to load in and out, and the customer service was fantastic. Thank you!
Review by Draios2 months ago
Great customer service, units very clean.
Review by Rebecc2 months ago
The staff was amazing. Nice facility!
Review by Mistique2 months ago
Professional, Friendly, Secure!
Review by Dyja2 months ago
Great service decent pricing works
Review by Khushwinder Zulfquar2 months ago
I did not like this place at all the fees are ridiculous if you want to pay out the butt for every single little thing be prepared because they will charge you.
Review by Kyng2 months ago
I was treated great from the time I rented to the time I finished renting. They were all always kind , helpful and thoughtful. God bless the whole team !!
Review by Ovistic2 months ago
Awesome company can’t complain was very helpful
Review by UrbanGirl2 months ago
Awesome service; on top of everything!
Review by Allyf2 months ago
The on-site manager, Andrew, is great - always available to help. Units are clean and accessible.
Review by GrumpyG2 months ago
Staff is friendly and very knowledgeable. The facilities were clean and well designed. Wouldn't use any one else.