ordered on March 23
paid expedited shipping joined the premier member club or whatever they called it!
I call it more FRAUD!!
customer service # disconnected
emails not responded to
Review by Azhiar Tiwel1 year ago
i ordered my extension on 2/18. Still haven't received them. No response to emails. If they are on back-order fine just respond!!
Review by Machisa1 year ago
I've placed my order ages ago I still haven't gotten it. The customer number is fake and they never email bad. I can't see the status of my order it says wait 24-48 hours. I ordered 1 week ago
Review by StephDondelinger Thinnesen1 year ago
This review is based solely on customer service as I have not received my order and had to cancel. I ordered the hair February 15 also included expedited shipping. I got an email confirmation stating my order was ready and will be on it’s way soon. After two weeks I sent an email asking about my order, never received a response. I finally called customer service who advised the hair was on backorder due to popular demand. I asked her when it would be ready, she had no idea. All she could provide was possible 2-3 weeks. I told her to cancel my order as I needed the hair for an upcoming vacation and being as late as it was I needed to get extensions else where. I feel this issue could have been resolved quickly had they only sent an email stating the order was on backorder instead of an email saying the order was on its way. In my opinion this is a terrible way to do business.
Review by Alibile1 year ago
I wore secret hair on vacation in Jamaica. It saved me so much time getting ready and always looked great! I just purchased another and I can’t wait to wear it again in Hawaii! Let the compliments begin!
Review by Lillee1 year ago
Do not purchase from this company. I ordered back in November, waited 2 months for the wrong product and have been waiting since then for a replacement. They responded at first letting me know the product was back ordered but after several follow up emails on my part, they blocked my email. It's been 6 months and I've yet to receive the product I paid for.
Review by Rmab1 year ago
The hair is soft and lovely, blends unbelievably well. The headband is incredibly comfortable and actually makes hair easier to style than without it. Thick, shiny, bouncy hair. Could not look anymore natural.
Review by Laelia1 year ago
They look fantastic cannot wait to have beautiful full hair.
Review by Bluemouse1 year ago
Color selection was great. The website was so easy to order from. Liked that I could pay more postage to receive the package sooner.
Review by Bornita Fergurson1 year ago
It was very easy to order on the site. Tried tracking it and it says the same thing...that was the only hiccup.
Review by Dipaley1 year ago
It’s been 10 days and my order hasn’t even been shipped yet! It’s not worth waiting a month to get .... and if you are experiencing high volume of orders then you need to tell your customers. This is redilous, bigger companies can get my stuff 2 me in less then 10 days, while you guys can’t even tell when it will be shipped after the 10 days! I want to know when it’s coming and how long it takes to get to me. If I had known I’d take this long I would of just payed more and bought nicer extension. This is just absolutely absurd that it’s taking this long!
Review by Victoria Tolson1 year ago
Purchase experience was easy - I am grateful for the free shipping code for Cyber Monday! Of course, I was snagged for the "deluxe" set, fo sorts, at checkout but that's okay! I'm happy to pay extra for more hair and a protective case as I will be using the extensions for business purposes. I am looking forward to receiving these extensions and playing with them!
Review by Jessicacherveny1 year ago
I have ordered the secret extensions before. Then I did look them up again and I thought yes it is time to buy another hair piece. I was happy to see now the new piece will have more volume. I was also happy to see I will also receive 2 hair ties. Which I think is important because everyone's head sizes are different. Shampoo and conditioner as well. I am so happy for these free gifts. Thank you! I know I will be buying more. Its a great product so enjoy yours as much as I have enjoyed mine.
Review by Llc1 year ago
It was ok. A lot of extra offers.
Review by Outlander1 year ago
Ordered the product on January 5th. Paid for expedited shipping. Emailed them on January 12th with no response by January 16. Called them and they have not even processed the order due to "lack of available product." They did say they would waive the expedited shipping fee and still do expedited shipping. But they have no estimate as to ship date---saying it could be 4 weeks before they even process my order. This company is obviously ordering product when they get enough orders to avoid stocking their product. Very poor service and business model. I am going to shop around and probably call back and cancel my order!
Review by Consciencious Herbin1 year ago
I love this product I am getting it because I have two friends that use it and it looks amazing!
Review by Sheriah1 year ago
My Secret Extensions arrived today and I am so jazzed with my purchase! The color is an almost perfect match and the hair is beautiful. My own hair is very fine and not so long so I'll have my stylist cut and layer the extensions so it looks like my own hair--just so much more thick and lush!
Review by Stockbury Nunokawa1 year ago
I am very disappointed with my order process. I was sent a coupon for $5.00 discount but there was NOWHERE on the order form to apply a coupon code. Then I called to get the issue rectified and was told it takes them 48 hours to see my order so I have to call back then! By then my order will have been processed. How can you offer a coupon code with no place to apply it on the order form??? This is fraud
Review by Ainny Derrow1 year ago
Haven't received the extensions yet , but super excited to try them
Review by Phelela1 year ago
I love the bangs but I need a darker color
Review by MazS1 year ago
I dont try it yet but i hear good things about it looks good
Review by Ahbie1 year ago
So far my experience has been very positive. Look forward to getting the extensions and wearing them.
Review by Agapii Jakuszczonek1 year ago
I am anxious to receive my extensions, can't wait
Review by JudM Derrow1 year ago
This is the 4th time I’ve bought these extensions! I love them!