Tried to get out of refunding for faulty goods, they failed!!!! always pay by credit card, not a debit card, you have more protection!!!! from people like this!!
Review by Broxyt McAllum2 years ago
bought filters for pond never arrived e-mailed them twice no response phoned once auto recording no response got refund with paypal
Review by Curlpride2 years ago
Bought 2 items on the 24/8 for £60, took money straight away, no delivery, emailed them stating I wanted to cancel my order. I received a response on 30/8 stating my order had been cancelled and I would be refunded in 14 business days!! Just checked and now the company has shut down, they are an absolute disgrace!! Bought with debit card too!!
Review by Eal Ahli3 years ago
I placed an order 3 weeks ago of 2 items, and I have only received one of the item so far because the other is out of stock, they have said to me the item would be in stock last Tuesday and I would receive on Wednesday but I still have not received any and I am now not receiving emails back from them, and I cannot get into the website and can't call them either because the number doesn't work! I wish I looked at the reviews for the website before I had ordered. I'm not even sure if I'll be able to get my item or my money back now!
Review by Gristle Lippa3 years ago
Had many positive experiences with this company. However my last impression is having to fill in a report for none deliver of services or goods form. Clearly this company had gone under. The website is down or id recommend no one use it.
To people that haven't received good is suggest contacting your bank, or report it to paypal if you used it to make a payment. Or if a credit card was used contact your provider with a view to invoke Section 75 to get a refund.
I'm lucky to get my money back, A real shame but such is life. Good luck to all recovering your money.
Review by Jamea Konon3 years ago
I have used seapets for many years and their service has always been fantastic. Went there this morning to find they had closed down. Such nice people and we're very knowledgeable. This isn't their fault and are victims of the times we live in with people buying online rather than going to the shops. Well done everyone for another company forcing to close. In the future we will have nothing but warehouses for companies like Amazon etc and actual shops will all be houses. You have all been warned!
Review by Sheku3 years ago
Can't believe it took this long, doesn't take much searching to see the hundreds of 1 star reviews about people who have paid for items and then spent weeks if not months trying to get their money back, I went through the same thing. There was even a Facebook page of customers all reporting to watch dog. Utter thieves.
Review by Oneika Desembly3 years ago
No end of problems! Take money for orders and then sit on the order for weeks until you contact them numerous times. Do not answer the telephone. Nor do they return answerphone messages, email, Facebook post, Messanger or Web contact form despite having seen messages etc. Make promises they do not keep including lying about an order. This is not a one off experience and has happened time and time again!
Review by Midland Venilal3 years ago
They took my money on 15th August.
Needless to say, no goods have ever been delivered, phone messages go unanswered, emails never get a reply!
Review by Tegwen Gandarillas3 years ago
Have used before (12months+ ago). Ordered(17th August 2016) like others - no delivery -managed to get through to number and told out of stock - 10 days later no delivery. No answer to phone. Even Hannahs phone (see previous reviews) is no longer working (BT say out of service). No reply to email asking for cancellation and refund. Website now missing. Facebook page missing.
Going to my credit card co for refund.
Be very wary.
Review by BillCop Pittmann3 years ago
It seems Seapets have stopped trading. No website nor Facebook. No delivery, no answer to phone. Luckily I bought through PayPal and got my money back. Avoid.
Review by Darnice3 years ago
I brought a new Fluvel Fish tank 90L from Sea Pets, didn't really read reviews much which isn't normal for me. After ordering it for a cheap £189.99 which come with all the essentials, filter, "Gravel", net, background. I ordered Sunday and after a few chases where I finally found a number to call, the tank was here for Friday. However after delivery and setup I had saw they had missed out the Gravel. Not much of a problem ordered some from Amazon same day delivery and it was in. I called on Monday and they said it was sent out for Thursday.
I checked but nothing had come so called again and now its next Monday. Lets see how it plays out.
The customer service is poor because its a shop and not a call center so you will have to be patient .
Review by Mohtashem3 years ago
Put an order in on the 29th August 2016 been charged but no goods. Their website and facebook page no longer up and no reply to any phone numbers. I am going to see if i can find out the directors of this company as they are responsible. If you google Colchester Gazette titled well known pet store closes - it will give you all the details.
Review by Lolab Mhmadi3 years ago
I ordered dog food back in mid August , less than half was delivered, with the rest to follow. It still hasn't turned up and there is no answer to phone calls or replies to emails. I'm out of pocket by £80.60.
Looks like I won't be getting that back as Google says it is permanently closed.
Review by Kries3 years ago
7 items ordered, 4 items delivered one item faulty - returned faulty item and asked about missing items. Replacement to faulty item received... it too is faulty ... returned it... no replacement received and missing items still outstanding. No replies to emails or correspondance on the website. website now not working.
Barclaycard contacted and transaction disputed.
Sad really :(
Review by Adithy3 years ago
Ordered a heater. Paid premium delivery service. 2 days later no dispatch email still. Was hoping to have it next working day. Emailed them and they said the heater was out of stock and would be another 5-10 days minimum till they could get it out to me. Asked them to cancel my order, which they done. But not before taking the money from my bank! Numerous emails to a member of staff called Victoria. Nothing back! Great! AVOID!!
Review by Rmdrao Deruytere3 years ago
What can I say other than excellent.
Ordered tank & cabinet from Seapets website on Sunday, they called me the following morning wanting to deliver that afternoon, as this wasn't convenient for me I arranged delivery for the next day & and it duly arrived at 10am. Highly recommended
Review by Bafford3 years ago
Placed a big order well over two weeks ago. I emailed the company and received an email from them saying my delivery will arrive in two-three working days, that was a week ago. Now I cannot get any replies via email, their phone is not working and neither is the website.
Review by Bafford3 years ago
Very slow service in all respects. We ordered dog food but, after waiting ages, cancelled the order as we couldn't wait any longer. Like others, we were told refund could take up to 14 working days (which is ridiculous) but it never appeared. Contacted Hannah who said she'd refer it to the accounts dept but that was the last I heard from her. Raised a case with PayPal and got refund next day. I'll never use them again...
Review by Mandleberry3 years ago
This company took my daugher's money and haven't bothered to deliver. Seems to me a bunch of cowboys are running this robbing company. Here's a thought, lets all report them to trading standards and possibly the police for theft. Even if she doesn't get her money back now I am very happy to fight all the way to make sure they stop stealing from inocent people. Trading Standards website is ccitizensadvice .org. uk/consumer/get-more-help/report-to-trading-standards/ You need to telephone trading standards on 03454 04 05 06. I will keep posting until everyone gets this message, no matter how often it's deleted. Fuming doesn't begin to describe how I feel about SEAPETS.
Review by Skarp3 years ago
Ordered from them back on 15th August, money was taken from my account. Item never arrived and had no correspondence from them so contacted them via email. Had a response from Tamsin saying item wasn't in stock and offered a refund which I accepted. A month later and still no refund. Tried emailing them again and delivery failed, then noticed their website is down and premises permanently closed. Wish I had read the reviews before placing an order with this awful company.
Review by BorisMetod Bardoe3 years ago
This is a dreadful company with no idea about customer service. They never answer the telephone or answer e mails. They have taken my money and not delivered the products.
Review by Ziaf3 years ago
I too placed an order for 27 tins of dog food and a lady from the company said sorry for the delay by email then a week later I received only 7 tins...tried to contact but no reply...have started PayPal dispute, hope I get my money back 😕
Review by Beshoy3 years ago
great company from start to finish just received my fishtank will be buying again delivery easy very friendly was worried bout some of the reviews but never should of been brill
Review by LexO Niumata3 years ago
I have placed orders with dealers in the past with no problem. However I placed an order on 31/08/16 and still awaiting delivery. Based on recent reviews here it looks like they are no longer trading. They should not have still been taking orders in August that they could not fulfill. Dispute opened through PayPal to retrieve money. Will look out for them trading under any other name in the future and avoid.