At check in I was asked if I’d like to upgrade for 20 Euro to get a room with a view. I declined since I’ve already prepaid and selected ‘high in the building’ when booking.
The room was nice but the drain in the sink did not work. The water simply did not run out. I called the reception and they promised to fix it. We went out to eat and after returning 3 hours later the water had not run out yet. I went back into the reception and the lady told me that "I had to understand that the hotels maintenance staff did not work on sundays" (What?!?). I said that I just wanted a room where the basic facilities worked and that the hotel could have been prepared for receiving guests when they received money. So her ‘solution’ was that we should pack everything and bring all our luggage down to the reception, 23:30 at night, and then she "might be able" to get us another room "somewhere". Probably two floors down. Like she wanted to punish me for bringing to her attention that the hotels plumbing was defect.
I asked if I could see the room first, and suggested that she'd find a room on the same floor, give me the room key so I could transfer my luggage (myself...) as easy as possible for me.
She looked annoyed with my more easy and practical idea and suddenly found a room on the same floor. She never offered help with moving from the defect room nor apologized for the error that she’d earlier neglected.
I went to the room and it was much smaller and the bathroom had a shower cabin instead of the first one that had a tub.
I went down to the reception again and asked how much I’d receive in compensation for the downgrade.
Her angry answer was that the two rooms were “same category”. A direct lie.
I can't beleive that someone would hire a person with so little practical experience as the: "you must bring down all the luggage to the reception" command indicated.
So a rude, greedy, lying and I am sorry to say: stupid receptionist is what to expect.
You have been warned.
Also the new room wasn't prepared: Dirty towels and a note from the former guest was lying on the table.
-oh, and the aircon didn't really work either...
At checkout I was asked if I had used their parking. Well... I MIGHT have used that, if only they had told me about at check in...
Breakfast was great though.
Review by Sorli Armorall2 years ago
Impolite, unprofessional staff who seems not to care regarding issues and opens a discussion when faults are pointed out. Previous guests hair in the bathroom and lack of parking even though it’s offered on the website.
Definitely not recommended.
Scandic Berlin Potsdamer Platz is rated 1.0 based on
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